Is MAC Address filtering enabled on the router? If so have you entered the MAC address of your wireless network adapter into the table of allowed MAC addresses on the router? Is wierless security enabled on the router? If so, are you absolutely, postively, 100% sure you have entered the correct network encryption key and encyrption type into the connection properties?
Are you certain you have the configuration the same on both the card and the router? If the card can see the wireless network then usually the problem is either a miskeyed encryption or something similar.
Do you happen to have another system with the same card? If you do you could try swapping cards to see if the problem follows the card. If it does, then it sounds like a problem with the card.
Can you please let me know what you did to resolve this issue? I'm having the same problem with my inspiron 1318 with 1395 wirless card. I have two other laptops and one desktop that can connect just fine but the 1318 one seems to connect only some times. If it doesn't connect, it will tell me that my network key is incorrect. Even if I type in correct key it doesn't connect.
My system specs: Dell 1318-129P, 1395 WLAN card with 4.170.25.17. Running on Vista Home Premium 32-bit.
I had a similar/identical issue with my new Inspiron with the Dell wireless mini card. Networks were shown to be available at full strength but the connection always failed, citing low signal strength. The issue was that the wireless router was rather old, and could not cope with the high data rates attempted by the laptop. Downloading and installing the latest firmware for the router fixed the problem, one that Dell support failed to solve.
Ok, I'll be posting this solution across the many threads dealing with the WPA-PSK issue and the Dell 1395 Wireless WLAN Mini-card not working with it. I had the same issue as everyone has experienced. Using the Dell provided 1395 WLAN drivers (Version A17, 4.170.25.12), the WLAN Mini-card will connect perfectly via WEP or non-encryption settings with the router. However, once you go to WPA-PSK (the preferred setting), it doesn't work. It's that simple, it just is incompatible with WPA-PSK, period.
After a TON of searching, I found a thread somewhere that indicated that the Dell 1395 card is really the Broadcom 4310 card, so I did a search for the Broadcome 4310 and came across a driver provided at Hewlett-packard's site. The filename is "sp36684.exe", type that into google and you can download it straight from HP.
I downloaded it, extracted it to a directory, and then:
1. Go to device manager & right-click on the Dell Wireless 1395 card and choose "Update Driver"
2. Click "No, Not this time", then "Install from specific location"
3. Choose "Don't search, I will choose the driver to install"
4. Click "Have Disk"
5. Browse for the directory you extracted the "sp36684.exe" file to
6. Choose the "Broadcom 802.11b/g WLAN" card
7. Click "Yes" on the warning to let it install
Voila! It now supports WPA-PSK (as well as giving the option for WPA2-PSK, although my router only supports WPA-PSK so that's all I could test). You won't be able to use the Dell Wireless Utility to configure the card anymore, you'll have to use Windows to configure the wireless network settings. A small price to pay for the added security of WPA-PSK.
Hope this helps, go figure, the solution was found at the HP site... Post a comment back if this works for you so that the Dell tech's can see that it's a common problem (and solution) and maybe provide an updated (or in this case, an older version of the driver, because you WILL be using an older driver version) driver to get the WPA-PSK to work for that card.
volcano11
2 Intern
•
28K Posts
0
August 24th, 2008 19:00
Is MAC Address filtering enabled on the router? If so have you entered the MAC address of your wireless network adapter into the table of allowed MAC addresses on the router? Is wierless security enabled on the router? If so, are you absolutely, postively, 100% sure you have entered the correct network encryption key and encyrption type into the connection properties?
Steve
Heikosupport
2 Posts
0
August 30th, 2008 04:00
Hello,
MAC adress filtering is off
WPA key is OK (I´m sure) - it seems to be that the connection is established sometimes for a few seconds (display "connected" for approx. 2 seconds)
Signal strength is always OK
Reagrds
Heiko
frankosaurus
4 Posts
0
October 27th, 2008 01:00
I have the same problem; I'm using Dell Wireless 1395 WLAN Mini Card in a new Inspiron 1420 with Windows XP.
- WPA DOES NOT work
- WEP connection works
- Unencrypted connection works
WPA works fine when connecting from other my machines, so I know it's possible.
My wireless router is Netgear WGR614 v4 and has the latest firmware upgrade (5.0_07).
I've installed the latest wireless drivers from Dell (4.170.25.12).
Any ideas?Larry R
2 Intern
•
1.7K Posts
0
October 27th, 2008 21:00
frankosaurus
4 Posts
0
October 28th, 2008 15:00
Larry,
I've tried both the Dell Wireless Utility and WZC. Same result in both cases: the access point is visible but I can't connect to it with WPA-PSK.
-Frank
frankosaurus
4 Posts
0
October 31st, 2008 02:00
Larry R
2 Intern
•
1.7K Posts
0
October 31st, 2008 13:00
frankosaurus
4 Posts
0
October 31st, 2008 15:00
Yes, I've tried it several times with different WPA keys. It works on multiple other machines (including other Dell laptops) but not the 1420.
In addition, there's no error message indicating that the key is incorrect. It just fails silently with no error message.
Larry R
2 Intern
•
1.7K Posts
0
October 31st, 2008 15:00
ronss
2 Intern
•
2.1K Posts
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October 31st, 2008 20:00
might go here and try to trouble-shoot your problem...sometimes connection problems can get involved.-
http://www.dellcommunity.com/supportforums/board/message?board.id=netwkint&message.id=8656
pulsedancer
2 Posts
0
June 14th, 2009 10:00
If you correct this issue can you also let me know. I am having the same problem with the 1397 wireless card
htaddicted
1 Message
0
June 14th, 2009 10:00
Can you please let me know what you did to resolve this issue? I'm having the same problem with my inspiron 1318 with 1395 wirless card. I have two other laptops and one desktop that can connect just fine but the 1318 one seems to connect only some times. If it doesn't connect, it will tell me that my network key is incorrect. Even if I type in correct key it doesn't connect.
My system specs: Dell 1318-129P, 1395 WLAN card with 4.170.25.17. Running on Vista Home Premium 32-bit.
Wbbl
1 Message
0
June 15th, 2009 13:00
I had a similar/identical issue with my new Inspiron with the Dell wireless mini card. Networks were shown to be available at full strength but the connection always failed, citing low signal strength. The issue was that the wireless router was rather old, and could not cope with the high data rates attempted by the laptop. Downloading and installing the latest firmware for the router fixed the problem, one that Dell support failed to solve.
spup345
6 Posts
0
November 12th, 2010 19:00
Ok, I'll be posting this solution across the many threads dealing with the WPA-PSK issue and the Dell 1395 Wireless WLAN Mini-card not working with it. I had the same issue as everyone has experienced. Using the Dell provided 1395 WLAN drivers (Version A17, 4.170.25.12), the WLAN Mini-card will connect perfectly via WEP or non-encryption settings with the router. However, once you go to WPA-PSK (the preferred setting), it doesn't work. It's that simple, it just is incompatible with WPA-PSK, period.
After a TON of searching, I found a thread somewhere that indicated that the Dell 1395 card is really the Broadcom 4310 card, so I did a search for the Broadcome 4310 and came across a driver provided at Hewlett-packard's site. The filename is "sp36684.exe", type that into google and you can download it straight from HP.
I downloaded it, extracted it to a directory, and then:
1. Go to device manager & right-click on the Dell Wireless 1395 card and choose "Update Driver"
2. Click "No, Not this time", then "Install from specific location"
3. Choose "Don't search, I will choose the driver to install"
4. Click "Have Disk"
5. Browse for the directory you extracted the "sp36684.exe" file to
6. Choose the "Broadcom 802.11b/g WLAN" card
7. Click "Yes" on the warning to let it install
Voila! It now supports WPA-PSK (as well as giving the option for WPA2-PSK, although my router only supports WPA-PSK so that's all I could test). You won't be able to use the Dell Wireless Utility to configure the card anymore, you'll have to use Windows to configure the wireless network settings. A small price to pay for the added security of WPA-PSK.
Hope this helps, go figure, the solution was found at the HP site... Post a comment back if this works for you so that the Dell tech's can see that it's a common problem (and solution) and maybe provide an updated (or in this case, an older version of the driver, because you WILL be using an older driver version) driver to get the WPA-PSK to work for that card.