Dell Inspiron 530 won't re-boot

Question

Two days ago I installed a Microsoft Wireless Laser Mouse 5000 on my system.  It is working fine.  However, when I was doing some project in Word, my computer froze up.  I turned off the system and then turned it back on, it wouldn't reboot.  Couldn't even use the F2 or F12 buttons to get into the setup or Boot status areas.  I used the power switch to turn it back off.  I tried several times, and finally unplugged from the AC ppwer and then plugged it back in.  I also disconnected the mouse USB from the slot it was in.  That time it rebooted.  I plugged the mouse back in and all was well.  The next time I started the computer up, it wouldn't reboot again.  I disconnected the mouse USB once again, still wouldn't reboot.  Disconnected from the AC, still wouldn't reboot.  This time I unplugged the entire USB hub that I'm using and havehave been since I got the computer, and then it rebooted.  However, the next day that didn't work either.  I finally got it to reboot by doing a combination of unplugging, replugging, etc.  Now I'm afraid to turn my computer off for fear it will never restart again. HELP!!!!!!   Could I have a bad hub?  Can they come and go?  Could I have a bad mouse?   Is there something I can fix in the computer itself?  I'm at a loss, and since I've had this computer for 1 year and 6 days, tech support won't help me on a chat or phone call because I'm 'out of warranty'.  I'd like to know what happened to the unlimited warranty that Dell used to have when I bought the first computer from them.

gizarm · Answer

I had a very similar problem the other day with my Inspiron 530 (Windows Vista Premium) that is approximately the same age as yours. I went to pull an SD card out of the memory card slot in front of the computer and the screen went black. When I have had USB problems before with the slots in the front, I have rebooted and that usually restored them to work. I rebooted and on reboot I got the Dell splash screen and nothing else. I decided to disconnect all my USB attachments--Logitech mouse/keyboard,printer and APC support, pulled the AC power cord. When I replugged, everything loaded up fine. Is there some kind of fix for these USB problems? I thought I had downloaded the media card reader fix months ago but apparently there are still issues.

Thereal-dbk4297 · Answer

Hello,

If the hub has a power cord, unplug it.

Not many USB devices require power from the USB, and your computer already powers the devices if they need.

Take a look at this Dell page and report back what you find out.

Reuel · Answer

I frequently have similar problem with my Inspiron 530! Although my USB keyboard/mouse work, my USB printer and webcam will, after some period of being powered on, fail to respond, and I have to (try) to reboot.. Usually a Start/Reboot doesn't work and I have to force a power down by holding the power button.

Any known fixes for this???

New to Dell Community

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