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studio 1537 media panel problems
hi there. i am having some issues with my new studio 1537. this is my second studio. the first, a 1535 was replaced by the 1537. both studios have the same problems.
at 1535, the eject - light was on, the dvd-rw was trying to eject, without having a cd in for several times, until it came off and all media panel buttons working correct. some times, the eject -key remained on and no other key worked, or the mute key was on and the pc didn't start windows at all. motherboard and media panel was replaced, but the problem insisted. that' s why dell hellas delivered me a new 1537.
unfortunately, the same problem appeared in it. a technisian came in my place and found out that tha media panel cable wan not properly installed on motherboard. that seemed to be the problem, until next day, when the eject - light appeared again. i reinstalled vista, upgrading to ultimate and solved the problem for about 15 days, when suddenly after "waking up" from sleep mode, the eject - key light on again...
i believe that must be a software problem with media panel or a hardware motherboard problem.... i'm waitin for media panel driver or firmware fix.
any suggestions?
ps: an excuse for my english.
acgiannopo from greece
jaketgg
9 Posts
0
June 26th, 2009 09:00
I have had this issue for over 3 months (2 motherboards and 3 hinge covers). I
was firm with them getting my point across, but never lost my temper. My case
eventually was transfered from Technical Support to Customer Relations. I don't
think the two communicate, as it was during this time the firmware fix came out
which I applied. It seems to fix the ejecting issue, but since the last motherboard
change, the fan periodically will begin to run at high speed and will eventually slow
down.
Anyway, they promised me a brand new replacement 1537. Since the fingerprint
reader was no longer available, they sent me a 1555 with facial recognition. Got
it yesterday along with other upgrades. Had the LED 1280 X 800 display, got the 900p.
Had the 256mb Radeon 3450, got the 512mb Radeon 4570. Needless to say the
sound quality on the 1555 is 100% improved.
I have to say, the reps I dealt with were professional, and tried their best to accomodate
me. The last week or so waiting for the replacement PC, they were calling at least two
times a week with updates. I don't ever wan't to ever go through this again, but in the end,
I'm content with the outcome.
I hope all turns out well for everybody. I have to go and cleanout the 1537 and
package it for return.
regret.my.studi
1 Message
0
July 21st, 2009 00:00
Im having the exact same problem with my 1537 but i've been on dell about fixing it. I would boot up my comp and it wouldnt start so they replaced the battery and power cable. then after they replaced the battery windows wouldnt load so they had to replace my mother board all this time not fixing my media panel button and the DVD/RW drive from ejecting disc's. now there gonna try and replace my DVD/RW drive. and sometimes my touch pad wont work. theyve reinstalled the BIOS but nothing. i purchased my studio 1537 in december and my one year warranty will be up before to long. any suggestions?? please
acgiannopo
50 Posts
0
July 21st, 2009 04:00
Fewer posts above is the answer to media panel problem. Download and install the updated media panel firmware following the instructions. Works 100%.
crmn2dnce
3 Posts
0
July 21st, 2009 07:00
Warning when I loaded the firmware it just disabled my whole control panel so none of the buttons worked. After I downloaded it that is when Dell decided to reload my BIOS and all those other fix downloads that finally fixed the problem. So, when you copy the firmware on to cd and load it be repared to maybe still have to call Dell. I personally prefer the online chat with Dell so they can do all the downloads remotely.
tony336
15 Posts
0
July 21st, 2009 11:00
I can only say what I've said before , and that is to follow acgiannopo's instructions that he has posted several times. This was a complete cure for my troubles . Note that you must do exactly as he says including removing the battery and unplugging the power .
tgah
6 Posts
0
July 29th, 2009 01:00
Hi
I download the firmware fix from acgiannopo in early june, ran it as instructed and have had no more problems with the media bar controls at all. So it does work as far as I'm concerned.
Andy
ThatGuy1_e7ba40
33 Posts
0
September 1st, 2009 07:00
Installed the firmware about a month ago and it works perfectly.
timf76
1 Message
0
September 6th, 2009 03:00
I did the firmware update about 2 months ago, no problems:emotion-1:
SeaPack
5 Posts
0
October 13th, 2009 13:00
Hi acgiannopo,
The Studio 1340 has similar issues with the media panel buttons freezing up and not responding. Do you know if this firmware will address this issue for the Studio 1340?
Thanks.
Anonymous
5 Practitioner
5 Practitioner
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274.2K Posts
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October 13th, 2009 13:00
I have been unable to reproduce any media panel button failures on my 1340. Can you post back a step by step of how you get to the fail point?
acgiannopo
50 Posts
0
October 13th, 2009 13:00
Since i am not an expert, i think you should ask Dell Bill for this. I don't think though that this firmware is the solution to your problem...
SeaPack
5 Posts
0
October 15th, 2009 13:00
Hi Bill,
I have a new 1340 (received 2 weeks ago). Here was my step by step to the fail point. I have not tried to replicate yet, but I will tonight.
That's it. Thanks for looking into this. I've looked through a few forums and it seems that this is common problem with the 1340. Among the solutions I've found:
Also, it seems waking from Sleep or Hibernation may be a key component to replicating the error.
Good luck and let me know. It'd be great if a firmware update would fix this. It seems like a similar problem with the Media Panel.
ThatGuy1_e7ba40
33 Posts
0
October 15th, 2009 14:00
@SeaPack is yours a Studio XPS?
Anonymous
5 Practitioner
5 Practitioner
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274.2K Posts
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October 15th, 2009 14:00
Great description. I can get this information over to the engineers. The replacement media panel should arrive tomorrow. In the meantime, a workaround to re-enable the radio might be FN+F2. This is the traditional hotkey combination on Dell laptops to turn the radio on and off. Not sure if it works on the 1340 or not, but give it a shot. Mine's at home today.
SeaPack
5 Posts
0
October 15th, 2009 15:00
It is a Studio XPS 13. (Model 1340)