Well, this is starting to turn into a bad experience with Dell Tech support. It doesn't appear that they have technical staff responding to articles on these forums, so I've attempted to resolve this through e-mail support. So far I've have three contacts with their tech support people (all with sub-standard English skills.) After directing me to install drivers I already had, they sent me a link to an Intel tool that tells me what I already know: My driver is customized by Dell, so I need to conact them for an update.
this sounds similar to an issue we had with the d630's freezing when WMVs were played on a certain intel mobile chipset. (and we also had a lot of issues in quicktime if quicktime wasn't up to the latest version, but the driver release fixed that too)
they fixed the drivers for the d630 driver in may of 08. at that point, intel had long released a fix though (dell was a good 10 months behind IIRC).. if you called dell prior to the official releasing of the drivers, they had them available internally. if you call now it's possible they have similarly newer drivers available... if not, you should be able to have them open a ticket and get some sort of resolution.. posting on here doesn't necessarily flag the proper teams to look into it
it seems you've already discovered Intel themselves releases the drivers for their chipsets. generally these probably won't just install though (if they did, did it fix the problem?)... but you'll at least know what version you're asking dell for a dell branded copy.
Hello Andy try this, (AT YOUR OWN RISK , IF YOU DON´T HAVE COMPUTER HARDWARE TECH SKILL DON´T DO IT PLEASE) download the (zip) version of the intel gm965 chipset video driver from intel site and then unzip in a TEMP folder in you Hardisk, uninstall the native dell driver of your OS and then install the new driver from setup file in the folder that you unzip the file and reboot when finish. I have the same laptop and same problem and i don´t know why Dell is so slow to update a well known video driver issue, also update the hdmi driver too, there are a bug in the installed version that not permit to redirect audio from the hdmi port to your digital TV.
seeing as how my last post was deleted due to a bad reference to their customer service (nice to see the forum mods are paying more attention than customer support is ... grrr) ... anyways ... Dell please please please update your video drivers for the mobile intel 965 chipset ... intel released the new version 10 months ago ... so why do we not have the new drivers yet? ... especially since we are required to get them from you if we expect them to work right ... yeah I have the new version from intel but playing games ends up turning my screen into a skittles explosion (aka it rainbows my graphics)
It's now been even longer, and Dell has made no movement to adopt the most recent Intel 965 chipset drivers. As the previous poster said, installing Intel's general drivers for the chipset causes a strange rainbow discoloration that makes operating the computer nearly impossible. This has been well-documented in Intel's own forums. The problem does not show up when an external monitor is plugged in, but most of us have laptops so we can be mobile. Other manufacturers' laptops with the 965 integrated graphics do not have this issue. Considering that Dell decided not to support the 1525, I have decided never to support Dell again.
so now we are nearing 2 years since Intel released the new driver for the 965 ... and still nothing from Dell ... thank you ever so much for your lack of response to this issue ... love how friendly and supportive Dell is when you're wanting to buy a computer ... but once you do get it the customer service level goes right out the window ... try and call tech support to get the new driver and they won't even talk to you without credit card info to charge you $50 ... $50 just to get a driver that is supposed to be a free download?!?! ... yeah I don't think so ... I for one will not ever purchase another Dell laptop
andrewcr
6 Posts
0
January 13th, 2009 20:00
Well, this is starting to turn into a bad experience with Dell Tech support. It doesn't appear that they have technical staff responding to articles on these forums, so I've attempted to resolve this through e-mail support. So far I've have three contacts with their tech support people (all with sub-standard English skills.) After directing me to install drivers I already had, they sent me a link to an Intel tool that tells me what I already know: My driver is customized by Dell, so I need to conact them for an update.
Grr.
Nelson CS
1 Message
1
January 16th, 2009 14:00
I have had the same problem, no full screen video.
Problem Solved! Right click on your video, and shut off hardware acceleration. Full screen video now works.
Maybe when a driver update occurs, we can try switching it back.
Hope this works for you too.
Doc
dddaneTurnerBro
28 Posts
0
April 6th, 2009 13:00
this sounds similar to an issue we had with the d630's freezing when WMVs were played on a certain intel mobile chipset. (and we also had a lot of issues in quicktime if quicktime wasn't up to the latest version, but the driver release fixed that too)
http://en.community.dell.com/forums/p/18871245/18994231.aspx#18994231
they fixed the drivers for the d630 driver in may of 08. at that point, intel had long released a fix though (dell was a good 10 months behind IIRC).. if you called dell prior to the official releasing of the drivers, they had them available internally. if you call now it's possible they have similarly newer drivers available... if not, you should be able to have them open a ticket and get some sort of resolution.. posting on here doesn't necessarily flag the proper teams to look into it
it seems you've already discovered Intel themselves releases the drivers for their chipsets. generally these probably won't just install though (if they did, did it fix the problem?)... but you'll at least know what version you're asking dell for a dell branded copy.
Mr. De La Mota
1 Message
0
November 15th, 2009 06:00
Hello Andy try this, (AT YOUR OWN RISK , IF YOU DON´T HAVE COMPUTER HARDWARE TECH SKILL DON´T DO IT PLEASE) download the (zip) version of the intel gm965 chipset video driver from intel site and then unzip in a TEMP folder in you Hardisk, uninstall the native dell driver of your OS and then install the new driver from setup file in the folder that you unzip the file and reboot when finish. I have the same laptop and same problem and i don´t know why Dell is so slow to update a well known video driver issue, also update the hdmi driver too, there are a bug in the installed version that not permit to redirect audio from the hdmi port to your digital TV.
I hope this help and sorry my bad english
regards.
Rillo1980
4 Posts
0
November 15th, 2009 08:00
seeing as how my last post was deleted due to a bad reference to their customer service (nice to see the forum mods are paying more attention than customer support is ... grrr) ... anyways ... Dell please please please update your video drivers for the mobile intel 965 chipset ... intel released the new version 10 months ago ... so why do we not have the new drivers yet? ... especially since we are required to get them from you if we expect them to work right ... yeah I have the new version from intel but playing games ends up turning my screen into a skittles explosion (aka it rainbows my graphics)
blickity
1 Message
0
September 5th, 2010 21:00
It's now been even longer, and Dell has made no movement to adopt the most recent Intel 965 chipset drivers. As the previous poster said, installing Intel's general drivers for the chipset causes a strange rainbow discoloration that makes operating the computer nearly impossible. This has been well-documented in Intel's own forums. The problem does not show up when an external monitor is plugged in, but most of us have laptops so we can be mobile. Other manufacturers' laptops with the 965 integrated graphics do not have this issue. Considering that Dell decided not to support the 1525, I have decided never to support Dell again.
Rillo1980
4 Posts
0
January 17th, 2011 15:00
so now we are nearing 2 years since Intel released the new driver for the 965 ... and still nothing from Dell ... thank you ever so much for your lack of response to this issue ... love how friendly and supportive Dell is when you're wanting to buy a computer ... but once you do get it the customer service level goes right out the window ... try and call tech support to get the new driver and they won't even talk to you without credit card info to charge you $50 ... $50 just to get a driver that is supposed to be a free download?!?! ... yeah I don't think so ... I for one will not ever purchase another Dell laptop