hi, I see that you tried F2 and F12 already - have you tried F8 (safe mode). As you switch on press the F8 key up and down and see if that gets you in. If not: do you have another computer, or a kind friend? If so, you could try getting an external hard disk case, putting your hard drive in to that and attaching to the other computer via USB 2.0. If you can do that perhaps you can access the data on the drive.
Edit: re-read your first post; as you have only had the computer for 4 weeks you should have a warranty? you could try contacting Dell tech support.
Press F8 and then tell it last good know configuration and try to get in that way. Since you purchased the system from ebay, did the seller also provide Operating Disks?
I NEVER get a system without operating disks. What happens when a file is missing? Disks are needed to repair or re-install the system.
This should be a warranty issue. Contact the seller for the disks.
Before you proceed, please make sure to copy all the files and folders you need to either a flash drive, or and external Hard Driver or External burner. It's always good policy to always make backup copies of files and folders that you cannot afford to lose.
I would recommend that the seller should handle this. If something goes wrong, I cannot guarentee that your computer will function properly. This is a reason you should always deal with a reputable dealer or company.
In proceeding, you do so at your own risk, since this was NOT purchased with Dell, I don't know what type of warrenty the person gave you.
RockSt☆r-Rick
286 Posts
0
December 20th, 2008 20:00
sarah_ty,
First, do you have Avast or AVG? You state about two different virus protections. I would first recommend that you un-install both virus protections.
Go to Windows Updates and get all the Windows Updates, get the custom ones too, especially the new framework.
Now go and download and install Avast.
If you still have problems, please post back.
Rick
sarah_ty
4 Posts
0
December 21st, 2008 05:00
hiya
thankyou for your reply :)
i cant delete avg ? or anything because i cant go into the laptop as nothing comes up its just blank
when i turn it on it stays blank and says file missing repair it inserting cd
and it doesnt have a cd drive
how can i log into windows and delete the anti virus ? or repair the file please?
jec4312
366 Posts
0
December 21st, 2008 08:00
hi, I see that you tried F2 and F12 already - have you tried F8 (safe mode). As you switch on press the F8 key up and down and see if that gets you in. If not: do you have another computer, or a kind friend? If so, you could try getting an external hard disk case, putting your hard drive in to that and attaching to the other computer via USB 2.0. If you can do that perhaps you can access the data on the drive.
Edit: re-read your first post; as you have only had the computer for 4 weeks you should have a warranty? you could try contacting Dell tech support.
sarah_ty
4 Posts
0
December 21st, 2008 09:00
hiya
i bought it off ebay , so no warranty:(
yes the f8 is working i get few options of safe mode and command promt but after pressinf nearly each and everone in
every attempt nothing happens
i can turn laptop on and only f2 f8 and f12 are working , is there any chance i can repair the file witth these 3 options
i dont have a hard drive and cant really get one :(
and if i could it would be too hard to do it myself ,as i dont really know much about technology:(
PudgyOne
9 Legend
•
30.3K Posts
0
December 21st, 2008 11:00
sarah_ty,
Press F8 and then tell it last good know configuration and try to get in that way. Since you purchased the system from ebay, did the seller also provide Operating Disks?
I NEVER get a system without operating disks. What happens when a file is missing? Disks are needed to repair or re-install the system.
This should be a warranty issue. Contact the seller for the disks.
Rick
sarah_ty
4 Posts
0
December 21st, 2008 12:00
hi Rick
it wont let me log on any kind of way
ive tried f8 and it gives me options of safe mode and configuration etc but after a while it goes back to file missing
it didnt have any discs with it , as itdoesnt have a cd drive
ive contected the seller as its only been 4 weeks i bought it
waiting for hi to reply back .
thankyou for your time and help :)
PudgyOne
9 Legend
•
30.3K Posts
0
December 21st, 2008 13:00
sarah_ty,
What!!! No CD Drive!!!
Before you proceed, please make sure to copy all the files and folders you need to either a flash drive, or and external Hard Driver or External burner. It's always good policy to always make backup copies of files and folders that you cannot afford to lose.
I would recommend that the seller should handle this. If something goes wrong, I cannot guarentee that your computer will function properly. This is a reason you should always deal with a reputable dealer or company.
In proceeding, you do so at your own risk, since this was NOT purchased with Dell, I don't know what type of warrenty the person gave you.
Restoring Your Computer´s Software to the Factory Settings
If the above link doesn't work correctly, then go to here and click on the top link.
http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=restore+dell+d400+to+factory&cat=all
Remember to get all your Windows Updates again.
Good Luck,
Rick