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22951
XPS 400
Hi,
My hard drive crashed so I bought a new HD. I installed XP and I cannot find the driver for PCI Device. In Device Manager, there's an exclamation point by the PCI Device. Every time I reboot my pc and login, I get the install screen to install it. I've been working trying to find the driver for the device since Sunday. I tried Dell's driver page but no luck. I emailed Dell and they were nice enough to send me the Dell XP Operating System and the drivers and utilities CD but it doesn't find the driver on either CD. Since I can't find the driver for the PCI Device, my audio doesn't work and I really need it badly. Does anybody have any idea what driver I can use to get this to work?
Alexandra_P
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2.6K Posts
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November 13th, 2008 19:00
OK - I think we've got a terminology problem. Bear with me.
The 400 came standard with 2 possible audio hardware options. The "standard" option is Sigmatel integrated audio that's part of the motherboard, not a separate card; the jacks are in the middle of the tower. The upgrade option was a Soundblaster X-Fi PCI card with the jacks at the bottom of the tower. Either one could be the missing PCI device.
The Creative Audigy Invitation on the driver page is irrelevant - it's an application demo for a software add-on to the Sigmatel, not a device.
Offhand I'm guessing one of 3 things is happening: you're trying to install the wrong drivers, XP is not detecting your hardware correctly because the chipset drivers are still not loaded right, or you have the Soundblaster card, but XP is actually detecting the integrated audio.
To narrow it down any further we have to know exactly which of the 2 hardware options (Sigmatel or X-Fi) you have.
going_insane
6 Posts
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November 13th, 2008 15:00
I installed the Desktop System Software, rebooted, and then installed the Chipset. If I have the standard PCI sound card which drivers should I use?
I installed both Creative Labs drivers but those didn't work. Those drivers were located in the Drivers downloads area -
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=XPS/DIMENSION%20400/9150&os=WW1&osl=en&catid=&impid
Any ideas?
europa303
4.4K Posts
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November 13th, 2008 15:00
Did you first install the Desktop System Software:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R121089&SystemID=XPS/DIMENSION%20400/9150&servicetag=&os=WW1&osl=en&deviceid=6317&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=7&fileid=161321
Then Chipset:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R121089&SystemID=XPS/DIMENSION%20400/9150&servicetag=&os=WW1&osl=en&deviceid=6317&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=7&fileid=161321
and then the appropriate drivers for your specific hardware? For audio, do you have the standard integrated audio or an upgraded PCI sound card?
All drivers are available here:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=XPS/DIMENSION%20400/9150&os=WW1&osl=en&catid=&impid=
going_insane
6 Posts
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November 13th, 2008 15:00
I can't remember if I installed the desktop system software and the chipset in that order but they were installed. I have the standard integrated audio. I'll install the system software and the chipset again, in that order, to see what happens. I'lll let you know if it works. Thanks
going_insane
6 Posts
0
November 13th, 2008 20:00
Alexandra_P,
Thank You, Thank You, Thank You, Thank You - I could keep going. The problem was the drivers. I tried the other drivers but didn't try the Sigmatel. I thought the Sigmatel was the upgraded audio. Wow, I'm so relieved. I wish you were at the help desk when I called trying to get this to work. Next time, I'll try the forums first. Thank You again, you guys are great!!!!!!
Jan
europa303
4.4K Posts
1
November 14th, 2008 02:00
Yes, the DSS and then the chipset in particular must be installed before the specific hardware drivers. Do that and then try the integrated audio driver shown in the audio downloads.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=1D89E1987FF611DC98696B17995A83A4&docid=3690A8CC21FAF290E040A68F5B281A12
edit: Sorry Alexandra, I didn't even see your reply with this ridiculous new system showing all of 2 or 3 posts per page. We all must be gluttons for punishment even trying to deal with this, plus all the error pages encountered.
going_insane
6 Posts
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November 14th, 2008 05:00
europa303,
Thank you also for helping me.
europa303
4.4K Posts
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November 14th, 2008 06:00
:emotion-1:
Alexandra_P
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November 14th, 2008 08:00
Glad it's all straightened out. :emotion-2:
Going_Insane: Just to test it I suggested Europa's post as an additional answer, though I haven't figured out yet what that means. If you don't mind helping us out a little I'm curious to see if it's possible for you to select it and have both show up as verified.
Europa - I wouldn't have jumped in your thread like that, but I was on an error-free streak and hoped you wouldn't mind.