Solution: Uninstalled Control Point and replaced it with Dell Wirelless Manager Version 5.2.1045.43 - it works with my ATT WWAN flawlessly. I got the ftp link to doanload it off of a forum but could not locate it for you. You might call dell and ask them where to find it.
If you don't have any luck I can try to email you the install file.
You have described my problem exactly! Has there been a Dell supported fix to this yet? or if not, does anyone have anymore details on how they were able to resolve this problem? Did the suggestion above fix it for you?
Nothing has resolved this issue as of yet. I have given up. Dell eventually offered to refund the cost of the WWAN card, which suggests this is a pretty major problem - I'd advise calling them and trying to get your money back (even return the laptop if it's a critical issue).
I have abandoned trying to use the internal WWAN modem and now rely on a USB stick from my network. Very disappointed in Dell.
I got rid of ControlPoint and installed Sony Ericsson Wireless Manager 5 and have had no more problems. Works every time.
Just Google "Sony Ericsson Wireless Manager 5" and you will find the download. Last time I posted the link Dell deleted it and warned me about violating their terms on this site. Hopefully this post doesn't violate the terms and they were referring to posting a link.
DCP retains exclusive control of the modem ports. You can either hibernate, standby, restart,shutdown, or you can follow the below steps. **To tell DCP to stop managing the module follow the below steps
Open DCP\UCM
Highlight "Connection Manager"
Click "Connections"
Highlight "Profiles"
Choose "Change Settings"
Choose "Program Settings"
Unselect "Mobile Broadband"
Unselect "GPS"
Click OK
Click OK
Close Connection Manager Window
Close DCP Window.
You may now choose to install and load the Ericsson Wireless Manager to manage the WWAN module while retaining all of the other functions and features provided by DCP\UCM. Note that DCP\UCM is considered a business\enterprise application and Ericsson Wireless Manager, AT&T Connection Manager are considered consumer applications. Features and function may differ between the products.
Do the reverse to restore the wwan features and module to DCP\UCM control :
Open DCP\UCM
Highlight "Connection Manager"
Click "Connections"
Highlight "Profiles"
Choose "Change Settings"
Choose "Program Settings"
Select "Mobile Broadband"
Select "GPS"
Click OK
Click OK
Close Connection Manager Window
Close DCP Window.
Both of the above steps, assume that SMManager.exe is functioning, otherwise, you may need to end task on SMManager.exe and restart it (the location of smmanager.exe depends on the OS - search for the application in windows to restart the service).
Note that if you have the Ericsson Wireless Manager installed and you restore DCP\UCM control to the mobile broadband module, then the Ericsson Wireless Manager will not be able to see the hardware due to DCP\UCM retaining complete control of the modem and network ports. The Ericsson Wireless Manager will message that it cannot find the hardware.
If the Mobile Broadband Module disappears in device manager please follow the above instructions to release control of the mobile broadband module (and all other com port applications such as hyperterminal and similar applications). The module should re-enumerate into device manager. You may restore the mobile broadband control in DCP by following the instructions above. If this does not restore functionality, restart the laptop.
Robwakeley
1 Rookie
•
2 Posts
0
April 1st, 2009 08:00
Had exactly the same problem with my Studio 15.
Solution: Uninstalled Control Point and replaced it with Dell Wirelless Manager Version 5.2.1045.43 - it works with my ATT WWAN flawlessly. I got the ftp link to doanload it off of a forum but could not locate it for you. You might call dell and ask them where to find it.
If you don't have any luck I can try to email you the install file.
hacim
2 Posts
0
August 3rd, 2009 09:00
You have described my problem exactly! Has there been a Dell supported fix to this yet? or if not, does anyone have anymore details on how they were able to resolve this problem? Did the suggestion above fix it for you?
PopEax
5 Posts
0
August 3rd, 2009 10:00
Nothing has resolved this issue as of yet. I have given up. Dell eventually offered to refund the cost of the WWAN card, which suggests this is a pretty major problem - I'd advise calling them and trying to get your money back (even return the laptop if it's a critical issue).
I have abandoned trying to use the internal WWAN modem and now rely on a USB stick from my network. Very disappointed in Dell.
Sorry I can't be of more help.
James.
Robwakeley
1 Rookie
•
2 Posts
0
August 3rd, 2009 11:00
I got rid of ControlPoint and installed Sony Ericsson Wireless Manager 5 and have had no more problems. Works every time.
Just Google "Sony Ericsson Wireless Manager 5" and you will find the download. Last time I posted the link Dell deleted it and warned me about violating their terms on this site. Hopefully this post doesn't violate the terms and they were referring to posting a link.
EMBM
1 Message
0
August 5th, 2009 11:00
DCP\UCM Notes :
DCP retains exclusive control of the modem ports. You can either hibernate, standby, restart,shutdown, or you can follow the below steps. **To tell DCP to stop managing the module follow the below steps