I purchased a used Dell laptop about 6 months ago from Craigslist and currently have no way of finding the orginal owner. I now have a hardware problem and my warranty does not expire until Sep 2010 but because I do not know the orginal owner's name, Dell will not provide support. Does anyone know how to do a 'transfer of ownership' on a computer when you do not know the orginal owner? Article ID: 167117 from Dell's web site states 'If you did not provide the previous owner information above, you must provide both the Service Tag and the Express Service Code to transfer the ownership of requested systems.' I have the both the Service Tag and the Express Service Code, I have filled out the 'transfer of ownership' form on Dell's web site 3 times over the last couple of months but I never get a reply. I used 'x' in the orginal owner name block per Dell's customer support instructions. Dell's web site automatically pulls 'the service tag' information from the laptop. I have contacted Dell's customer service (staff and managers) several times and provided them with both the Service Tag and the Express Service Code and told them that I have filled out the form 3 times. Customer service repeated response was they can not tell me why the 'transfer of ownership' form I submitted did not work unless I provide them the orginal owners name; even after they researched Article ID 167117 which states that I do not need the orginal owners name to do a 'transfer of ownership'. Without the orginal owner's name Customer service would only tell me one thing ' submit a transfer of ownership form'. If anyone has any ideals on how to do a 'transfer on ownership', please let me know. As it stands now my warranty, which expires in Sep 2010, is no good because I don't know the orginal owner's name. Thanks, Roger

‎Transfer of ownership when you do not know the orginal owner - can it be done?

Responses(22)
Solutions(1)

mike_1984

3 Posts

0

January 22nd, 2011 06:00

they fixed that glitch which is what it was cause ive tried to register a couple more computers since my dell xps 410 and it no longer works. Ive tried calling and complaining told them how i registered my 410 and the guy actualy was going to try to reverse my registration back to the previus owner. so if you figure something out let me know to

girishba

4 Posts

0

December 5th, 2011 08:00

Has someone found out a solution for this? I am in a similar position now and I am not able to get the previous owners info and Dell would not honor my support request until the system is transferred to my name.

H

hrova

2 Intern

•

2.2K Posts

0

December 5th, 2011 10:00

Hi,

Since the workaround bug previously mentioned has been fixed, there is really no option other than to get the previous owner's information.

Sorry.

jayweston

3 Posts

0

June 13th, 2012 13:00

I have had a lot of luck doing a transfer of ownership if I go to that page:

https://support.dell.com/support/topics/global.aspx/support/change_order/exception_tag_transfer?c=us&l=en&s=gen

and put in both the service tag and express service code and then put in "No Information" as the first name & no last name for the previous owner.

angel40

1 Message

0

June 13th, 2012 13:00

i need help with this

vmobs

3 Posts

0

August 4th, 2012 20:00

I bought a laptop off of ebay a week ago. I was able to use the link provided earlier in this post successfully ...

https://support.dell.com/support/topics/global.aspx/support/change_order/exception_tag_transfer?c=us&l=en&s=gen

entered "no information" in the fields for first name and last name as directed in the post

also entered "no information" in the fields for company name and zip as I assume the red asterisk next to those fields meant they were required.

then entered my personal information on the next screen

I received an immediate on-screen confirmation ... Service Tags: xxxxxxx have now been transferred. Thank you for choosing Dell.

sidx22

8 Posts

0

September 27th, 2012 16:00

Hey, ive been trying this from a few days, but i've always been denied. What exactly did you do?

thanks :)

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