Be persistent and demand to be forwarded to Customer Relations in Texas.  After years of calling tech support in India my laptop eventually went past the warranty period of 3yrs.   I was told that the Inspiron 6000 didn't have the vertical line issue.   However, a new vertical line would appear each month.  I ended up with 42 and decided that Dell should accept responsibilty.   I called again and told the rep (I felt he was abusive, insinuating that I was lying) that I would keep calling until they took responsibilty.  I said that I didn't care if I had to call Michael Dell.  The rep told me that Michael doesn't answer calls himself and that I needed to deal with him.   I had to forcefully stress a few times and demand that he put me through to Texas.  Samir (sp?) instantly backed-off and I received a replacement display yesterday.  I replaced the display using the instructions posted on the Dell site for manuals.     Good Luck! 

My Inspiron 9300, purchased in June 2005, showed its first vertical yellow line (just 1 right now) about 2 weeks ago.  Amazing how defective equipment (that apparently Dell knew went into this model) can last 4+ years.  I guess a call to Samir wouldn't hurt.  Thanks for posting your experience! 

Here is some interesting reading about this issue. Note that they say they will replace the lcd up to 3 years after purchase date. Since you are over 4 years, I doubt they will help you.

http://www.pcworld.com/article/133188/dell_replaces_displays_on_nine_laptop_models.html

from Daniel Olson & Tony Brenes.
Our experience with Dell's customer service today will not be forgotten. Dell representatives explained that they were unable to offer any concessions for the faulty LCD screen on our (approx) $3000 XPS purchased in Summer 2005. Although Dell was aware of the faulty screens in 2007 (http://www.pcworld.com/article/133188/dell_replaces_displays_on_nine_laptop_models.html) we were not notified of the problem and thus given opportunity to have the faulty screen replaced while it was still under warrantee. While the malfuntion did not manifest itself until the unit was out of warrantee for some time, it does not change the fact that the screen was faulty when we bought it. The vertical lines are starting to increase (at 7 now). To further add to the frustration, I spent well over 2 hours on the phone with support. I was transfered back and forth over 7 times and disconnected once. At least 4 times I was transfered to the wrong departments which is shamefull and negligent. I was left on hold for periods totaling over 1 hour. I never raised my voice or spoke disrespectfully to any representative. Finally OOWR gave us a standard offer of $528 to refurbish the computer and increased their 90 day warrantee to 6 months. While the price seemed reasonable for a refurbish the mere 6 month warranteee is not. Knowing that any significant problem which might arise after 6 months would cost another $500 has caused us to find that severing our ties with Dell is a more reliable long term solution. Until Dell decides that loyal customers deserve Dell's loyalty, we will not purchase another new PC or laptop from Dell. An office desktop we were considering will now come from another source. Our associates will be advised of this experience and encouraged to shop elsewhere. If they insist on purchasing Dell we will suggest they limit purchases to those they can afford to dispose of after the warrantee expires, as Dell has indicated that they do not feel it is in their best interest to extend such courtesy past the standard period, even for known issues. This is the same kind of treatment which caused me to swear of HP computers after their failure to replace or even aknowledge the PAVILLION's defective motherboard 10 years ago. I havent bought one since. If Dell decides they would like to do what is right and earn our business again you may contact us at ********** or *********

I called about my 9300 today and basically told I had the wrong video card, but they would fix it for $250!!!

Allways thought highly of Dell!!! 

I have two desktops from Dell, one laptop from Dell and have purchased three printers from Dell. I touted Dells customer service, their reliable equipment and their excellent pricing.  I too have an inspiron 9300 shipped within the time frame. I turned it on today only to find the line in my monitor too. I then researched online before calling Dell as my laptop is out of warranty. I too found the PC World article, and all the posts on Dell forums, plus blogs outside of Dell's forum. I am appalled that Dell was made aware of the defective monitors and failed to contact those customers who were affected. Dell was aware of this problem in 2007 and the only way I know is that now my computer has this line and will probably get more. I called Dell customer service, told them my problem, they asked for my service code, gave it to them. They then connected me to tech support, went through the whole spiel again, their response, to sent me to out-of-warranty support as my computer is out of warranty. So explained my problem again, although I did tell out of warranty support, I don't see what a warranty had to do with a known issue that dell was fixing for free. Out of warranty support told me I would have to pay for it to be fixed. When I told them I was not paying for something Dell should be responsible for, they sent me to customer service, so the whole thing can start again.  Explained it to customer service again, who sent me to tech support again, who wanted to send me to out of warranty support again. By this time I was on the phone for almost 1 1/2 hours, so I told him no do not send me anywhere, either this department fixes it or you can come get the computers I just purchased, I would get a refund, I would send everything back that I just purchased. And I would tell all the people I have referred to Dell to stop using Dell, he stuck with me, but would take almost 45 minutes to get it resolved. He then told me I would have to pay for it to be fixed, to which I am sorry to say, I had to show my butt a little bit. When he said we can not help you then, I asked to speak to his supervisor, said his supervisor would only tell me what he was telling me, said that is fine, I still want to speak to him,  put me on hold for over 10 minutes, came back on the line told me his supervisor was on another line, he would have to call me back. I replied, if your supervisor is too busy to speak to me then I want to speak to someone higher than him. I was put on hold again. He came back on the phone told me he was able to get it approved for my monitor to be fixed for free, I would have to send it to their depot to be fixed, would be without my computer for close to two weeks. Also told me the technician may have to wipe my hard drive to troubleshoot the "problem". I wanted to know why they would have to troubleshoot, it is a known issue, just replace my monitor, and since it was defective and a known defect to Dell, I wanted someone to come to my home to fix it. He then told me since my computer was out of warranty he could not authorized that, so asked to speak to his supervisor again was told same thing, so asked to speak to someone higher than his supervisor,  a woman came on told me she was his supervisor and she is sorry but can not authorize for someone to come to my home. I told her it was not safe for my personal identity to be sending my computer to someone I don't know.  I want to watch them fix it, asked to speak to her supervisor, put me on hold, came back told me her supervisor was on another line, so asked to speak to someone higher than him. Put me on hold again. She came back on the line told me she finally got ahold of her supervisor, he authorized for someone to come to my house to fix my computer. So after almost 2 1/2 hours on the phone with Dell, I will be getting my monitor replaced at no charge to me, and at my house. It is ridiculous that I had to go through all of that to get a defective monitor fixed which Dell has be aware of for years. Then the original person I talked to got back on the phone to create service ticket and to dispatch someone to my house, and then had the audacity to ask me if I was satisfied with the service I got.

Keep trying, contact Dell, keep asking to speak to someone higher. That is what I had to do, and threaten to take my business elsewhere and return the rest of the my new purchases for a refund. 

Nothing needs to be done to Motherboard or driver or graphic card. I have inspiron 9300 which i bought in August 2005. It is out of warranty and i started seeing vertical lines on the screen. i was gonna buy the lcd on ebay for 150 bucks. but then i read an article and found out that this issue is covered by Dell even if its out of warranty. I called Dell support (on hold for 30 min) and mentioned to the tech about this article on dell forums about vertical lines on LCD for inspiron 9300. first the tech hesitated then he put me on hold for around 15 min and talked to manager who approved the free replacement of the lcd scree. Manager told me its a known issue but doesn't happen a lot and there is a recall for this issue. They sent me a prepaid return label and box, i sent my laptop today and they promised it'll be back in 7-10 business days and they will replace the screen for no charge at all. Tech told me to take hard drive out but include the battery and power adapter in the box which i did and he gave me dispatch number and case number for tracking of the case and laptop. Now just waiting for the laptop to come back.

Nothing needs to be done to Motherboard or driver or graphic card. I have inspiron 9300 which i bought in August 2005. It is out of warranty and i started seeing vertical lines on the screen. i was gonna buy the lcd on ebay for 150 bucks. but then i read an article and found out that this issue is covered by Dell even if its out of warranty. I called Dell support (on hold for 30 min) and mentioned to the tech about this article on dell forums about vertical lines on LCD for inspiron 9300. first the tech hesitated then he put me on hold for around 15 min and talked to manager who approved the free replacement of the lcd scree. Manager told me its a known issue but doesn't happen a lot and there is a recall for this issue. They sent me a prepaid return label and box, i sent my laptop today and they promised it'll be back in 7-10 business days and they will replace the screen for no charge at all. Tech told me to take hard drive out but include the battery and power adapter in the box which i did and he gave me dispatch number and case number for tracking of the case and laptop. Now just waiting for the laptop to come back.

Interesting.  I have a 9300 of the exact same age, and the lines are now  starting to appear...   Can you please provide a link to where you found the information that this problem is stil covered by Dell even though it's out of warranty? 

TIA,

Jan

No particular link.you can tell the tech about this link the forum we are writing on right now. You just need to call Dell and when the tech asks you whats the issue after verifying your details, right away tell him that you were reading this article and tell him you read it on Dell Forums (Direct 2 Dell) website about the Inspiron 9300 sold between 2004-2006 and that this is part of a recall and that this issue is covered by Dell. The Tech may need to talk to his manager and may put you on hold for 10-15 min or maybe more so do not lose patience there. 30-45 min on hold can get you free LCD for your laptop. so just call Dell tech support. They sent me the return shipping box with a return label inside the box with all instructions. Just put your laptop (with battery) and power adapter in the box. Take your hard drive out. its easy to take hard drive our its just 2 screws on the bottom of the laptop you can ask the tech how to do that while on phone and let him know that you wanna keep the hard drive cos you have your confidential info on the hard drive. I received the box in 2 days and the laptop was back to me within 4 business days after repair.

No particular link.you can tell the tech about this link the forum we are writing on right now. You just need to call Dell and when the tech asks you whats the issue after verifying your details, right away tell him that you were reading this article and tell him you read it on Dell Forums (Direct 2 Dell) website about the Inspiron 9300 sold between 2004-2006 and that this is part of a recall and that this issue is covered by Dell. The Tech may need to talk to his manager and may put you on hold for 10-15 min or maybe more so do not lose patience there. 30-45 min on hold can get you free LCD for your laptop. so just call Dell tech support. They sent me the return shipping box with a return label inside the box with all instructions. Just put your laptop (with battery) and power adapter in the box. Take your hard drive out. its easy to take hard drive our its just 2 screws on the bottom of the laptop you can ask the tech how to do that while on phone and let him know that you wanna keep the hard drive cos you have your confidential info on the hard drive. I received the box in 2 days and the laptop was back to me within 4 business days after repair.

now that's a very interesting approach!

i have the exact same issue with the Inspiron 9300 I bought in 2005. I'll give Dell a call next week and hope I can have a similar result!

thanks for sharing the info...

Post back with the results of the call. If they fix a five year old out of warranty computer that would be amazing customer service.

Nice to hear that Dell does the right thing - and to read about it in these forums, which are usually more negative.

I purchased my inspiron 9300 in Aug 2005 had the vertical lines so i called and sent the laptop to Dell in the return shipping box they sent me. I just got my laptop back. They changed the LCD and they probably found something wrong with my keyboard so they put new Keyboard in, and they gave me a new Dell power adapter without any charge at all. All free service.