Community Manager

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56.9K Posts

July 20th, 2009 07:00

JorelB,

What are the results of the monitor Self Test Feature Check?
* Turn off the monitor
* Unplug all of the monitor video cables from the back of the computer video card
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background

4 Posts

July 20th, 2009 15:00

I still see nothing on the screen.  The power turns green though and it stays green.  I think before when it worked the power would turn yellow if there was no input but now it just stays green with no display.

Community Manager

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56.9K Posts

July 21st, 2009 05:00

If under warranty, it should be replaced.

4 Posts

July 21st, 2009 12:00

How do I check if it's still under warranty?  I tried to put the product code in the back on the warranty part of the website but the code won't fit.

4 Posts

July 21st, 2009 13:00

I think I sent the information but I don't know if I sent it in the right thing.

Community Manager

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56.9K Posts

July 21st, 2009 13:00

I need the following in a private conversation -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason:

Community Manager

 • 

56.9K Posts

July 22nd, 2009 15:00

Check your private message.

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