What are the results of the monitor Self Test Feature Check? * Turn off the monitor * Unplug all of the monitor video cables from the back of the computer video card * Turn on the monitor * The floating red/green/blue/white dialog box should appear on screen against a black background
I still see nothing on the screen. The power turns green though and it stays green. I think before when it worked the power would turn yellow if there was no input but now it just stays green with no display.
I need the following in a private conversation - Name: Email Address: Shipping address: Phone number: Monitor Order number or PC Service Tag number if purchased with a PC: Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear: Reason:
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 20th, 2009 07:00
JorelB,
What are the results of the monitor Self Test Feature Check?
* Turn off the monitor
* Unplug all of the monitor video cables from the back of the computer video card
* Turn on the monitor
* The floating red/green/blue/white dialog box should appear on screen against a black background
JorelB
4 Posts
0
July 20th, 2009 15:00
I still see nothing on the screen. The power turns green though and it stays green. I think before when it worked the power would turn yellow if there was no input but now it just stays green with no display.
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 21st, 2009 05:00
If under warranty, it should be replaced.
JorelB
4 Posts
0
July 21st, 2009 12:00
How do I check if it's still under warranty? I tried to put the product code in the back on the warranty part of the website but the code won't fit.
JorelB
4 Posts
0
July 21st, 2009 13:00
I think I sent the information but I don't know if I sent it in the right thing.
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 21st, 2009 13:00
I need the following in a private conversation -
Name:
Email Address:
Shipping address:
Phone number:
Monitor Order number or PC Service Tag number if purchased with a PC:
Monitor 20 digit PPID number found on the back on a label or on the slider card on the left rear:
Reason:
DELL-Chris M
Community Manager
•
56.9K Posts
0
July 22nd, 2009 15:00
Check your private message.