New to Forums: Lines When Faxing, Scanning and Copying with Dell All-in-One 962

Question

Where/how can I find how to hopefully fix my All-in-One Printer 962.  It makes LOTS of straight lines across the page when I fax, scan or copy something.  I can receive faxes fine, and it prints from the computer fine.

Sara C · Answer

Forgot to mention that my printer is no longer under warranty -- if that matters.

PudgyOne · Answer

Sara C,

It sounds like either your glass is dirty and/or the light bulb is starting to fail.

If you're using the ADF to scan and sends documents, then try looking on the glass near the edge and make sure to clean any dirt from the edge. Try using a Q-tip or something si milar and then try making a copy of something.

Rick

Sara C · Answer

Thanks for your quick reply. I cleaned the glass with Q-tips. Unfortunately that didn't help.

The light bulb looks kind of light pink to me. I don't remember if it was brighter before. It looks like a soft glow to me. Is it supposed to be brighter? If so, can I change the light bulb myself? If so, where may I buy a bulb and where are instructions for changing it?

PudgyOne · Answer

Sara C,   I really don't think you can replace the light in the printer, but I may be wrong. Try posting that question in the Dell Printers Forum and someone there can tell you for sure.     Rick

Sara C · Answer

I posted my problem on Printers Forum.  Thanks for your help!

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