I have had my A940 multi function printer for many years. Has always worked well. EXCEPT for the last year It doesn't communicate with my computer, so no printing and no faxing. I have checked all connections, it turns on easily, but does nothing when I click PRINT! I don't know what is wrong and I can't afford a new printer now. Any and all suggestions are welcomed. HELP PLEASE
The printer needs to be able to print a copy without any problems, so this tells me it has something to do with the printer and/or the Dell Series 2 ink cartridges. Follow these instructions and tell me what error messages you get. It's possible to purchase a New Dell Series 2 ink cartridge with a bad sensor.
Unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds, then plug everything back in. This will reset any error messages the printer has in memory.
Turn the power on. Open the printer and take out the Dell Series 2 black ink cartridge and reseat it. Do the same for the Dell Series 2 color ink cartridge.
Close the printer and it will try to print an alignment page. Any error messages?
vishnusivathej
51 Posts
0
October 21st, 2009 21:00
dude with the printers this is a common issue unisntall the drivers and then reinstall the drivers... try changing the usb port as well....
PudgyOne
9 Legend
•
30.3K Posts
0
October 22nd, 2009 04:00
shibainu,
What is the make and model of your computer and operating system?
Rick
Jessup55
1 Message
0
October 24th, 2009 23:00
I have had my A940 multi function printer for many years. Has always worked well. EXCEPT for the last year It doesn't communicate with my computer, so no printing and no faxing. I have checked all connections, it turns on easily, but does nothing when I click PRINT! I don't know what is wrong and I can't afford a new printer now. Any and all suggestions are welcomed. HELP PLEASE
PudgyOne
9 Legend
•
30.3K Posts
0
October 25th, 2009 13:00
Jessup55,
The printer needs to be able to print a copy without any problems, so this tells me it has something to do with the printer and/or the Dell Series 2 ink cartridges. Follow these instructions and tell me what error messages you get. It's possible to purchase a New Dell Series 2 ink cartridge with a bad sensor.
Unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds, then plug everything back in. This will reset any error messages the printer has in memory.
Turn the power on. Open the printer and take out the Dell Series 2 black ink cartridge and reseat it. Do the same for the Dell Series 2 color ink cartridge.
Close the printer and it will try to print an alignment page. Any error messages?
Dell Series 2 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges
Dell Series 2 ink cartridges can only be purchased at Staples, Walmart or Dell's website.
Black cartridge = black(left side) Color cartridge = Color side(right side)
Photo Cartridge = Black(left side) Color cartridge = color side.
Let me know what happens.
Rick