Dodgy practices and DELL

Question

I write this because Ive been thinking about the way DELL has operated in relation to my case. Dell sent me a faulty machine well over a month ago, now the machine never worked correctly right out of the box and because I'd payed for 3 years warranty and support I contacted DELL and they asked for access to the machine remotely which of course I agreed to. Now soon has this DELL tech has control of my machine, quick has a flash he flys to control panel, whips open Nvidia control panel, ticks off the disclaimer for the overclock feature which is a legal document and says 'Look at this, you can alter these'.  Several days go by and more tech guys from DELL connect to the machine but nothing can be done, at one point this techy totally messes the machine up so not even the parts I had working worked then vanishes like a ghost in the night. Eventually they send a tech to my home who spends a while with the machine, tries changing the video cards but has no joy then phones DELL and says 'This machine needs replacing', DELL agrees. Ive worked building and repairing computers for nearly 20 years but things get more advanced and although everything is still very familiar you fall behind the tech, well I thought I had its been nearly 2 years since Ive worked because I was struck by serious illness but we wont go into all that here. I had paid for 3 years Warranty and support and was kind of enjoying watching the younger joe's do there thing. Anyway long story short DELL broke there warranty agreement and said I must wait 2 months for a replacement so I was left with a faulty machine. Now Ive had the machine for a month, Ive really put it through scrutiny obviously it was a challange it not working properly and me wanting to know why. While troubleshooting I noticed the CPU could only run at  2.333MHz so I went to the bios to investigate. This is were I found out that in the OVERCLOCK feature of the bios, the CPU had been underclocked and locked that way so the native speed of the CPU had been decreased to 2.3GHz although the machine was advertised has a 2.5GHz machine. Now obviously I can just reinstall the OS again before the machine go's back and the legal diclaimer in control panel will be re-enstated, the PC problems will remain the same because its a mainboard failure causing the problems and the overclock feature in the BIOS cant be changed because its all greyed out. But what if I didnt re-install the OS and made legal moves with regards the false advertising and there breach of contract, could DELL point to this disclaimer and say well he was messing with the clockspeed. I never got a chance to read the disclaimer see. Am I paranoid? If I am DELL made me this way with there dodgy practices.

osprey4 · Answer

Hi, mykill: Hope things work out with the replacement! :)

mykill100 · Answer

Yeh that would be nice, relacement. Although they have already changed the date for that twice and I'm now on my 3rd date which is nearly a month away. I would'nt be at all surprised if it changes again before then, I cant for the life of me understand the purpose of the 3 year premium warrany and support I paid for? Or understand the attempts to palm me off with replacement goods worth half the price of the money I paid. I get my chance though. DELL is a big company and kicking against them leaves little mark but that wont stop me kicking.

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