kurtdeutsch,

 

Please follow the instructions below and then tell me what happens..

 

Please make sure you have all Windows Updates, especially .net framework, (needed to run many applications) and the latest Java.

 

Disconnect your printer.

 

Download and run this patch (a MUST with Vista machines) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

Let me know what happens.

 

 

Rick

Rick,

 I did exactly as you instructed. Still the same problem. Now I have a new problem to add to the mix. The last page that instructed me to plug  in my printer, I did, then I got an error message. It read; "This hardware cannot be installed due to the RPC Server is unavailable."  Do you have any suggestions?

Kurt