Jeff - here...EVERYONE who has this problem...first, sorry for the delayed response, my account has been locked out since Friday night. I won't go in to that but I finally created a new account. I requested one of the folks that have this problem to call Dell Hardware support regardless of ON/OFF Warranty. I will give him credit later.
The RESPONSE from Dell hardware was this VIDEO problem is SO large that they don't even have an ETA on the arrival of the replacement Video Cards. This is a major issue. Please call Dell Hardware Support whether or not you are still ON-Warranty! THEY CLEARLY KNOW the issue.
Let me know. I will follow up on each and every one of your issues until resolution.
I wonder what Dell will do in the future, considering that the graphic cards seem to break after about a 12-18 months, thus it will probably happen again. I for one do not want to wait for another 2 months the next time it happens.
Has anyone got an upgrade from a 8800M to a 9800M?
Mine went down 21st October reported 22nd October still no resolution in sight, this is a massive problem from all the posts I have found across the whole GPU range in this laptop.
Link to my thread and history of blatant lying by the Techs, very professional :
I wonder what Dell will do in the future, considering that the graphic cards seem to break after about a 12-18 months, thus it will probably happen again. I for one do not want to wait for another 2 months the next time it happens.
Has anyone got an upgrade from a 8800M to a 9800M?
Yours,
Indeed I still have another 3 years of warranty in place, so if they get a replacement card I am more than likely to fail again, its just not acceptable quality of goods, it makes the laptop not fit for purpose.
I Had a call from the Dell Engineer , i Was booked in for Tuesday Afternoon 24.11.09, i asked the engineer what part he was fitting , he say an Alpha Pysix Card !!!!
I said thats not correct, He then said he will contact dell to find out whats happening and call me back.
Later on the same afternoon , the engineer contracted me again , and said that i was correct and dell miss informed them of the part !!!!
He said someone will contact me on the arrival date of the Part (8800m)
About 7.30pm on the same evening i had a call from the engineers company office and told me that they didnt know when the part would be avaivable
and i will get contacted when it arrives in stock !
Now does this mean i wait 2 days or 2 Months or 2 Years ????? Is this fair on the customer ? Does anyone know what action I can Take from here ?
Dear valued customer, We are writing to you in reference to the recent service intervention you raised with us for a replacement graphics card on your Dell notebook. Reference # 040******** Unfortunately we are currently experiencing a backlog on these parts and are working closely with our suppliers to deliver them as soon as is possible. We are expecting the new parts to become available during the next three weeks but are currently working hard to turnaround existing repairs on these parts in a faster time. Due to the backlog and the fact that we are offering any existing parts on a first-come-first-serve basis we are unable to offer a hard and fast lead time at present. A Dell service representative will contact you as soon as the part becomes available to arrange repair of the system. We thank you for your understanding and your continued custom with Dell.
That looks remarkably similar to an email that I received:
Dear valued customer,
We are writing to you in reference to the recent service intervention you raised with us for a replacement graphics card on your Dell notebook. Reference # XXXXXXXXXXX
Unfortunately we are currently experiencing a backlog on these parts and are working closely with our suppliers to deliver them as soon as is possible. We are expecting the new parts to become available during the next three weeks but are currently working hard to turnaround existing repairs on these parts in a faster time.
Due to the backlog and the fact that we are offering any existing parts on a first-come-first-serve basis we are unable to offer a hard and fast lead time at present. A Dell service representative will contact you as soon as the part becomes available to arrange repair of the system.
We thank you for your understanding and your continued custom with Dell.
The only difference is that I received this email on October 2nd. The repair has still not happened. However, a full refund has been accepted.
If you accept a downgrade then make sure that you get compensated financially, after all you have initially paid for the better GFX-card.
Has anyone been reading about this issue in the news somewhere? I find it strange that a problem that is this large has not been picked up by any journalists.
Ive had a call back today from dell and they said they can downgrade my card , i did say yes on the phone and now think that its a bad idea , as it will be pointless for
my usage. They will be intouch again.
Are u from the UK Monkey Pants ? Because i would expect an Alien M17x or a full refund, how did u go about this ?
Are u from the UK Monkey Pants ? Because i would expect an Alien M17x or a full refund, how did u go about this ?
Close enough. :emotion-1:
I gave them a month and then I started asking for alternatives. There was no way that I was going to accept downgraded cards. What I did get was an offer of an Alienware. However, I wasn't overly happy with the spec and they wanted me to pay extra money for it. My M1730 was fully warrantied, so there was no way that I was paying a penny more. So I took the refund. When it arrives, I'll probably buy an Alienware. Fresh warranty, brand new machine and in no way connected to the previous machine.
My advice is to give them time to fix, but agree a deadline for alternatives to be considered.
Thats great. I have an XPS M1730 with an nVidia 8800M GTX SLI and noticed last week that the DVI port failed. I take my laptop to a freinds house where 5 of us game over a LAN. I prefer using an external monitor and keyboard over the built-in for gaming. I used the SVGA port and did not think much of it until I read this thread. My M1730 is about 13 months old and I assume that the card will fail completely soon. What options has everyone been offered to remedy this issue?
dazroome
7 Posts
0
October 28th, 2009 06:00
DAZROOME
Jeff - here...EVERYONE who has this problem...first, sorry for the delayed response, my account has been locked out since Friday night. I won't go in to that but I finally created a new account. I requested one of the folks that have this problem to call Dell Hardware support regardless of ON/OFF Warranty. I will give him credit later.
The RESPONSE from Dell hardware was this VIDEO problem is SO large that they don't even have an ETA on the arrival of the replacement Video Cards. This is a major issue. Please call Dell Hardware Support whether or not you are still ON-Warranty! THEY CLEARLY KNOW the issue.
Let me know. I will follow up on each and every one of your issues until resolution.
Erlesand
15 Posts
0
October 28th, 2009 07:00
I wonder what Dell will do in the future, considering that the graphic cards seem to break after about a 12-18 months, thus it will probably happen again. I for one do not want to wait for another 2 months the next time it happens.
Has anyone got an upgrade from a 8800M to a 9800M?
Yours,
dazroome
7 Posts
0
October 28th, 2009 07:00
I just thought i`d let you know mine actually failed on 2nd september so 2 months + now :)
Simon T
17 Posts
0
October 28th, 2009 07:00
Mine went down 21st October reported 22nd October still no resolution in sight, this is a massive problem from all the posts I have found across the whole GPU range in this laptop.
Link to my thread and history of blatant lying by the Techs, very professional :
http://en.community.dell.com/forums/p/19300653/19576694.aspx#19576694
Best Regards
Simon
Simon T
17 Posts
0
October 28th, 2009 07:00
Indeed I still have another 3 years of warranty in place, so if they get a replacement card I am more than likely to fail again, its just not acceptable quality of goods, it makes the laptop not fit for purpose.
MaxDaveMax
16 Posts
0
November 23rd, 2009 08:00
Sorry repeat post above , wouldnt let me delete !
I have the same problem M1730 8800m SLI , Blank Screen, im awaiting a call from an engineer to tell me when the cards are back in stock 17 months old
I think more and more people will be getting this problem ! The odd thing is all the tests come back that the hardware is correct !
Waiting for the call will keep u posted !
MaxDaveMax
16 Posts
0
November 23rd, 2009 08:00
MaxDaveMax
16 Posts
0
November 27th, 2009 09:00
Hi All ,
I Had a call from the Dell Engineer , i Was booked in for Tuesday Afternoon 24.11.09, i asked the engineer what part he was fitting , he say an Alpha Pysix Card !!!!
I said thats not correct, He then said he will contact dell to find out whats happening and call me back.
Later on the same afternoon , the engineer contracted me again , and said that i was correct and dell miss informed them of the part !!!!
He said someone will contact me on the arrival date of the Part (8800m)
About 7.30pm on the same evening i had a call from the engineers company office and told me that they didnt know when the part would be avaivable
and i will get contacted when it arrives in stock !
Now does this mean i wait 2 days or 2 Months or 2 Years ????? Is this fair on the customer ? Does anyone know what action I can Take from here ?
Many thanks
MaxDaveMax
16 Posts
0
November 29th, 2009 03:00
This is the Reply....
Dear valued customer, We are writing to you in reference to the recent service intervention you raised with us for a replacement graphics card on your Dell notebook. Reference # 040******** Unfortunately we are currently experiencing a backlog on these parts and are working closely with our suppliers to deliver them as soon as is possible. We are expecting the new parts to become available during the next three weeks but are currently working hard to turnaround existing repairs on these parts in a faster time. Due to the backlog and the fact that we are offering any existing parts on a first-come-first-serve basis we are unable to offer a hard and fast lead time at present. A Dell service representative will contact you as soon as the part becomes available to arrange repair of the system. We thank you for your understanding and your continued custom with Dell.
monkeypants22
23 Posts
0
November 30th, 2009 01:00
That looks remarkably similar to an email that I received:
Dear valued customer,
Erlesand
15 Posts
0
November 30th, 2009 09:00
If you accept a downgrade then make sure that you get compensated financially, after all you have initially paid for the better GFX-card.
Has anyone been reading about this issue in the news somewhere? I find it strange that a problem that is this large has not been picked up by any journalists.
MaxDaveMax
16 Posts
0
November 30th, 2009 09:00
Ive had a call back today from dell and they said they can downgrade my card , i did say yes on the phone and now think that its a bad idea , as it will be pointless for
my usage. They will be intouch again.
Are u from the UK Monkey Pants ? Because i would expect an Alien M17x or a full refund, how did u go about this ?
Many thanks for your reply
Max
monkeypants22
23 Posts
0
November 30th, 2009 12:00
Close enough. :emotion-1:
I gave them a month and then I started asking for alternatives. There was no way that I was going to accept downgraded cards. What I did get was an offer of an Alienware. However, I wasn't overly happy with the spec and they wanted me to pay extra money for it. My M1730 was fully warrantied, so there was no way that I was paying a penny more. So I took the refund. When it arrives, I'll probably buy an Alienware. Fresh warranty, brand new machine and in no way connected to the previous machine.
My advice is to give them time to fix, but agree a deadline for alternatives to be considered.
Erlesand
15 Posts
0
November 30th, 2009 13:00
I believe the failing DVI-port is another problem since my old one was not working, nor is it working now when they've replaced the graphics card.
Does anyone use their DVI to connect to an external screen?
imccubbin
11 Posts
0
November 30th, 2009 13:00
Thats great. I have an XPS M1730 with an nVidia 8800M GTX SLI and noticed last week that the DVI port failed. I take my laptop to a freinds house where 5 of us game over a LAN. I prefer using an external monitor and keyboard over the built-in for gaming. I used the SVGA port and did not think much of it until I read this thread. My M1730 is about 13 months old and I assume that the card will fail completely soon. What options has everyone been offered to remedy this issue?
imccubbbin