In the US, we try to be respectful and understanding of those grieving the loss of a loved one. I can't believe it is not the same over there...
It is the same over here mate... for most of us anyway!
FYI throb78: You've obviously never been in the same position yourself, because it's perfectly natural for someone on their death-bed to think of their kids... particularly when it's Xmas time :emotion-43:
For that same reason... it's not unusual (to most of us) for said person to ask a close family member(s) to chase up presents they've ordered... online or otherwise.
This is just not acceptable Lisa G. Gods what does it take to get things done with your company. You guys take the cake....did your pr people think what a great pr thing this would have made for you guys in the press. "Dell honors a fathers last christmas wish" Geez would have done alot to help your company. (that is until all those folks with the warm fuzzy's ordered and then had to deal with your customer service)
My gods you people really just don't care. If I were Michael Dell I'd fire his pr department right off the bat. The moderators of this forum would be replaced cause these folks really don't do their job. But hey I have a lot of stuff written out on the internet, I'll be glad to post an open letter to dell in behalf of this family.
My sincerest condolances for your loss. If I could, I'd go out and buy two Toshiba laptops for those kids today. Bless you and your family.
Laura: Thank you for being so supportive. I am JohnsSister. For some reason, I can't login under that login and am using my real name here. I'm sure you can tell from my previous posts that this was very upsetting to me and that my only goal was to do what my brother asked of me. Thankfully, Lisa Grimes of Dell saw my posts and stepped in to help. She was very compassionate and understanding about my family's loss and just talking to her helped me immensely. I wish that I didn't have to resort to posting my messages but I don't regret it. My niece and nephew have their laptops and know that their dad didn't forget them this Christmas. That's all I wanted and its done. So, thank you again for being supportive of my situation. I hope we can all move on.
Laura, To better assist you in finding the post made, I will paste it in here for you to read! After you read this, perhaps you could send me a private messagewith information regarding the issue you have. Please include the service tag, order number and any other information you have so I can assist you with your issue!
Re: Too bad Dell can't make a guy's Last Christmas better by simply meeting their "promised" delivery date
26 Jan 2010 08:15AM
Hi. I want to let everyone know that Dell got my niece and nephew their laptops. I spoke to a wonderful person @ Dell, and she was very sympathetic and did everything she could for me, and I believe that she is the reason the laptops got to my family. Thank you for everything Lisa! I also want to thank everyone who read my posts. This has been (and still is) a very difficult time for my family. My brother would be happy with the way Dell responded to my blogs. All he wanted at the end, was for his kids to have these wonderful gifts from him.
You are correct in that I don't know what is happening behind the scenes. And no I missed nothing. But as I've not seen the original poster post that issue is resolved, then I can assume it is not. I also have an ongoing issue, its over 3 months now and nothing is resolved. In fact was supposed to have received a call by today...nothing...but that is business as usual. And if there are moderators where I've posted an ongoing report of my issue then they must be sleeping on the job cause they sure aren't helping folks on that forum list.
But this one really takes the cake and I cannot believe a company the size of Dell cannot resolve this post haste. Simple request....send the laptops. You had a big xmas advertising campaign to deliver computers by christmas. Dell promoted that...they failed miserably not only in this case but in many if the forum moderators would check. Advertising something and not following through with it in a majority of the cases is misleading to put it nicely.
I'm not expecting resolution on my issue, even though I keep trying, I'm not holding my breath. But I hope that at the very least you can resolve this.
Laura -- you can blame me for the post being gone. I tried to go back and delete my posts because my issue was resolved satisfactorily. I am sorry about that -- didn't mean to cause any confusion -- just thought it was the right thing to do. Jill (John's Sister)
You are entitled to your opinion and I am glad you voiced it. Unfortunately, you missed the part where I was the one who reached out to assist and resolved the issue. You have no idea what went on behind the scenes. To clarify, I am actually out here trying to resolve as many issues possible not because it's my job, it's because I love what I do.
In a perfect world there would be no need for forums such as this; However, if it weren't for this forum, I would not have known about the issue you are replying to. Sadly the world we live in is often cruel and unforgiving. And I am doing all I can to offer assistance within my power!
I hope you have a great rest of the day and I am so glad you are a part of this forum.
Well then it seems I owe you an apology. I'll happily give it if it means this family's issues were solved. Apparently it was posted elsewhere as I went back on this thread and didn't see it, perhaps an oversight on my part.
As far as your offer, I will accept your assistance as offered, I'm rather beaten down here as I've even sent countless emails to corperate folks ( and hours on the phone going over and over my situation with countless people) which resulted in a phone call the next day, but nothing is resolved. I will email the information off list as you requested.
hrova
2 Intern
•
2.2K Posts
0
January 26th, 2010 11:00
What an ugly turn this thread has taken....
"I dont mean to offend, maybe here in Europe we see things a little different."
In the US, we try to be respectful and understanding of those grieving the loss of a loved one. I can't believe it is not the same over there...
TheRealFireblad
3 Apprentice
•
4.6K Posts
0
January 27th, 2010 07:00
It is the same over here mate... for most of us anyway!
FYI throb78: You've obviously never been in the same position yourself, because it's perfectly natural for someone on their death-bed to think of their kids... particularly when it's Xmas time :emotion-43:
For that same reason... it's not unusual (to most of us) for said person to ask a close family member(s) to chase up presents they've ordered... online or otherwise.
lauraroberts
24 Posts
0
January 27th, 2010 10:00
This is just not acceptable Lisa G. Gods what does it take to get things done with your company. You guys take the cake....did your pr people think what a great pr thing this would have made for you guys in the press. "Dell honors a fathers last christmas wish" Geez would have done alot to help your company. (that is until all those folks with the warm fuzzy's ordered and then had to deal with your customer service)
My gods you people really just don't care. If I were Michael Dell I'd fire his pr department right off the bat. The moderators of this forum would be replaced cause these folks really don't do their job. But hey I have a lot of stuff written out on the internet, I'll be glad to post an open letter to dell in behalf of this family.
My sincerest condolances for your loss. If I could, I'd go out and buy two Toshiba laptops for those kids today. Bless you and your family.
Laura Roberts
lauraroberts
24 Posts
0
January 27th, 2010 11:00
Wow here I go again having to agree with Hrova again on this one. What a comment to make.
Laura Roberts
JillBauer
5 Posts
0
January 27th, 2010 13:00
Laura: Thank you for being so supportive. I am JohnsSister. For some reason, I can't login under that login and am using my real name here. I'm sure you can tell from my previous posts that this was very upsetting to me and that my only goal was to do what my brother asked of me. Thankfully, Lisa Grimes of Dell saw my posts and stepped in to help. She was very compassionate and understanding about my family's loss and just talking to her helped me immensely. I wish that I didn't have to resort to posting my messages but I don't regret it. My niece and nephew have their laptops and know that their dad didn't forget them this Christmas. That's all I wanted and its done. So, thank you again for being supportive of my situation. I hope we can all move on.
Dell-Lisa G
1 Rookie
•
54 Posts
0
January 27th, 2010 13:00
Laura,
To better assist you in finding the post made, I will paste it in here for you to read! After you read this, perhaps you could send me a private message with information regarding the issue you have. Please include the service tag, order number and any other information you have so I can assist you with your issue!
Re: Too bad Dell can't make a guy's Last Christmas better by simply meeting their "promised" delivery date
Hi. I want to let everyone know that Dell got my niece and nephew their laptops. I spoke to a wonderful person @ Dell, and she was very sympathetic and did everything she could for me, and I believe that she is the reason the laptops got to my family. Thank you for everything Lisa! I also want to thank everyone who read my posts. This has been (and still is) a very difficult time for my family. My brother would be happy with the way Dell responded to my blogs. All he wanted at the end, was for his kids to have these wonderful gifts from him.
lauraroberts
24 Posts
0
January 27th, 2010 13:00
You are correct in that I don't know what is happening behind the scenes. And no I missed nothing. But as I've not seen the original poster post that issue is resolved, then I can assume it is not. I also have an ongoing issue, its over 3 months now and nothing is resolved. In fact was supposed to have received a call by today...nothing...but that is business as usual. And if there are moderators where I've posted an ongoing report of my issue then they must be sleeping on the job cause they sure aren't helping folks on that forum list.
But this one really takes the cake and I cannot believe a company the size of Dell cannot resolve this post haste. Simple request....send the laptops. You had a big xmas advertising campaign to deliver computers by christmas. Dell promoted that...they failed miserably not only in this case but in many if the forum moderators would check. Advertising something and not following through with it in a majority of the cases is misleading to put it nicely.
I'm not expecting resolution on my issue, even though I keep trying, I'm not holding my breath. But I hope that at the very least you can resolve this.
Respectfully
Laura Roberts
JillBauer
5 Posts
0
January 27th, 2010 13:00
Laura -- you can blame me for the post being gone. I tried to go back and delete my posts because my issue was resolved satisfactorily. I am sorry about that -- didn't mean to cause any confusion -- just thought it was the right thing to do. Jill (John's Sister)
Dell-Lisa G
1 Rookie
•
54 Posts
0
January 27th, 2010 13:00
Laura,
You are entitled to your opinion and I am glad you voiced it. Unfortunately, you missed the part where I was the one who reached out to assist and resolved the issue. You have no idea what went on behind the scenes. To clarify, I am actually out here trying to resolve as many issues possible not because it's my job, it's because I love what I do.
In a perfect world there would be no need for forums such as this; However, if it weren't for this forum, I would not have known about the issue you are replying to. Sadly the world we live in is often cruel and unforgiving. And I am doing all I can to offer assistance within my power!
I hope you have a great rest of the day and I am so glad you are a part of this forum.
LisaG :)
lauraroberts
24 Posts
0
January 27th, 2010 13:00
Well then it seems I owe you an apology. I'll happily give it if it means this family's issues were solved. Apparently it was posted elsewhere as I went back on this thread and didn't see it, perhaps an oversight on my part.
As far as your offer, I will accept your assistance as offered, I'm rather beaten down here as I've even sent countless emails to corperate folks ( and hours on the phone going over and over my situation with countless people) which resulted in a phone call the next day, but nothing is resolved. I will email the information off list as you requested.
Thank you for helping these folks out!!!
Laura Roberts
lauraroberts
24 Posts
0
January 27th, 2010 14:00
What matters is that his children have his gifts now. Blessings to you and your family in moving forward.
Hugs
Laura Roberts