Just a quick question to be clear, because I'm in the same boat as raindepp, whose answer you replied to previously -- I'm considering purchasing this monitor myself, preparatory to a PC purchase in another few weeks.
Raindepp asked specifically whether he would be able to return the monitor "for a full refund" (emphasis mine), should it turn out that it has a tinting issue upon receiving it.
Are you stating that Dell's policy if the user receives this monitor and reports a tinting issue within 21 days of the invoice date would be to provide a full refund, with no restocking or other fees? If not, can you please state clearly for me what the fees would be for return of the U2410 monitor due to tinting issues, reported to Dell within 21 days of the invoice date?
Also, in either case, can you please confirm whether I would be liable for the return shipping costs, or would Dell cover these? And if I'm liable, are there any requirements as to which shipping method is used, how much insurance is needed, to what zip code the item must be sent, and what the total item weight / dimensions with packaging are, so I can ascertain the potential return shipping cost before I make my purchase?
Lastly, is there any way to confirm ahead of time the hardware/firmware revision of monitors currently shipping from Dell? I wouldn't want to receive (and pay for) a brand new item, only to have to return it immediately for a refurbished (ie. second hand) item.
I'm optimistic that the tinting issue won't manifest itself, or won't unnecessarily trouble me if it does, but I need the monitor for precise photo editing (ie. color is important to me), and for probably 8-10 hours a day or more of web work (ie. lots of white backgrounds that may make a stronger, uncorrectable color tint objectionable). Hence, my desire to make sure there are no nasty surprises *before* I make the decision to place my order. ;-)
Are you stating that Dell's policy if the user receives this monitor and reports a tinting issue within 21 days of the invoice date would be to provide a full refund, with no restocking or other fees? * I cannot speak to the restocking fee. That would be a managers decision.
Lastly, is there any way to confirm ahead of time the hardware/firmware revision of monitors currently shipping from Dell? * Nope. We do not know which revisions are in the depot.
I appreciate your taking the time to reply, although I must admit I find the response disappointing. In essence, Dell is telling potential customers that buying their products is a lottery.
There's no way to tell whether -- to get current firmware that fixes major, Dell-acknowledged issues -- you'll immediately have to swap your supposedly new product, for which you paid new product pricing, and instead receive a second-hand one at new product pricing.
There's no way to have any confidence that you'll even be able to get a product that works properly at all, since your policy is not to swap displays showing major tinting issues.
There's no way to know whether or not you'll be charged for immediately returning a product that's essentially unfit for purpose due to these same tinting issues, nor to know how much those charges will run to.
This seems to me an utterly shambolic way to do business. Even without having received any answer to my question about shipping cost for returns, it's unlikely that I can consider paying ~$600+ all-in for a product, when Dell can't give me any reason to have faith in that product even before the sale has been completed, let alone after.
I don't understand why Dell can't have a clear policy regarding returns -- either everybody returning monitors for tinting should be charged, or everybody should have no restocking fees. It shouldn't be up to a manager's discretion (and mood on the day) as to whether I potentially have to pay hundreds of bucks to return a product that wasn't fit for purpose when received. That's how a fly-by-night operates, not a multinational corporation. It leaves me in a position where I have to assume I'll probably be charged a steep restocking fee, and expected to use an expensive shipping method for my return.
I also don't understand why Dell can't guarantee that if a brand-new product has to be returned for a firmware update, that either that exact copy of the product will be upgraded and returned, or another brand-new product will be issued as the replacement -- especially given that the update process is simple enough that I've seen the firmware being provided to end users in this very forum. Expecting customers to accept second-hand products as replacements for brand-new ones is downright unethical. There's no reason Dell couldn't perform the firmware update on the returned monitor, and pick a new product as a replacement for a new return where a hardware revision had been made.
Again, none of this is any reflection on you personally, and I appreciate your taking the time to reply to me. I'd likewise appreciate it if you could pass my feedback to your manager to feed up the chain to the powers that be at Dell . You are losing customers because of this lack of transparency, and it seems fairly likely that my sale is another which you've lost. I can't build my purchase decision on a foundation of even knowing what it will cost for a return, let alone with safety in knowing I won't be punished should a product not meet its marketing claims.
Note also that it's not just a monitor purchase that Dell's losing, but you're also erasing the good will of a repeat Dell customer who was considering your company for another major purchase. I'm looking to spend a couple of thousand bucks on PC hardware in the next month or two, and if I can't have faith in Dell to back up this monitor, I don't think I'd be likely to continue trusting the company to back up their PC hardware -- and so the net result is that Dell loses conservatively somewhere around $2,500 or more from me, and countless tens of thousands from other customers like me.
Do yourself a favour and do not lose any more of your time and energy arguing with Dell. From what we've seen, they don't really care about "losing customers" because they already have plenty. They won't change their mind on this. The only thing you can do is avoid encouraging them, therefore not buying from them.
On a side note, in Canada there is a 15% restocking fees and you pay the shipping yourself. I didn't return mine for this reason and swallowed the pill. That said, I will never deal with Dell anymore and will not recommend them to clients, friends and family.
Thanks for the reply, Vincent. I'm not arguing, merely providing some feedback that they can, if they choose to do so, pay attention to. I've worked for larger corporations than Dell myself, and am familiar with how they operate. You might not believe they pay attention to users, but truth be told on some level they do, or they wouldn't remain the giants they are -- the issue is simply that they tend to do so very slowly. I doubt it'll make a jot of difference for this product, or even the one that follows it -- but maybe at some point a couple of years down the road, when I come to consider my *next* monitor purchase, my thoughts (and those of others like me) will be taken into consideration.
I've basically made my decision not to purchase the monitor from Dell, and by dint of that I probably won't purchase my PC from them either. This unfortunately leaves me in a difficult situation, in that there are very few decent 24-inch IPS monitors to choose from at this price point, with basically every product has major issues (tinting, inconsistent backlight, unusable Custom color mode for Dell, unusable sRGB emulation for HP, etc.) The Dell would probably be the closest to perfect for my usage, but given their inability to stand behind the product, I'll almost certainly not be able to justify the purchase, unless I happen to find it for significantly cheaper than list price.
What this probably means for me is I'll have to live with a smaller IPS display, and go through the hassle of researching again to find one that has even backlighting, and either has a working sRGB emulation mode or isn't wide gamut. If anybody has been through the same hoops, and wants to contact me outside this thread without recommendations, I'm all ears. ;-)
I joined this thread about 6 months ago when I found out about the tinting issue while researching a new monitor. I have had 2 Dell systems over the years and was looking for a major upgrade. I was considering another Dell system. From what I've read, you build a computer around what you will be using it for and the monitor size/resolution, so I looked at the U2410, but was quickly turned off by the issues I read about (tinting, return policy, warranty, etc), which still exist. I even called Dell to ask about the issues directly rather than just take the overwhelming internet chatter as gospel, but all they did was try to sell me a monitor. No one had any answers or would connect me with someone who did have answers (and the thick accents didn't help my experience either).
So, I decided Dell was no longer a company I would buy from because they're products are not worth the price (computers or monitors) vs performance and they're reliability is, as has been pointed out so many times, a lottery. Not to mention the lack of a qualitative and consistent warranty / return policy.
A few weeks ago I received my new comp and monitor (also new kb, mouse, speakers, etc)! An HP ZR24w and a Digital Storm rig (HAF 932 w/ i7 950 @ 3.9g, 6g ram, Geforce GTX 480, SSD & HDD, Auzentech Forte 7.1). I bought the monitor directly from HP, who beat the price I found in a local store by $4, which was $40 cheaper than their list price of $425. As for the rig, I spent $2500. In all Dell lost out on over $3000 because I could have gotten a kb / mouse / speakers right from them as well.
Bye, bye Dell. Hello many more options (which are less expensive and yet have better warranties, supprt and customer service)!
I think Dell will find out, they have lost a lot of customers due their handling of this monitors issues..I purchased a $2500 XPS system Win &, 64 bit ( loaded to the gills with memory), but after what I have read on this forum and all over the web, I will never ever buy anything from Dell again. It's a shame they want to demonstrate such poor customer service regarding these monitors.
First Dell product I have purchased and will be the last, very dissapointed with this monitor and Dell's reaction to its customers concerns. I took a chance that the reported problems would be fixed and was hopeful when I saw I had a unit with version 3 firmware, alas there are still problems, I f those problems are fixed in future firmware release how will that benefit me if Dell won't allow its customers to upgrade?. Fortunately I bought mine from Amazon so can get a full refund no questions asked and will be going back to NEC, PA241W on order, twice the price but you get what you pay for.
Normal 0 false false false MicrosoftInternetExplorer4
I had business with one out of two importers here, gave up after second display, but the other importer had in their showroom U2410 with grey/pink tint.
I don't get Dell when it comes to U2410. It seems also that U2711 is yellowish like Mac displays.
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 20th, 2010 09:00
I have not seen any emails about an A03?
Somnio
180 Posts
0
October 21st, 2010 06:00
Thanks!
gweilo8888
8 Posts
0
October 22nd, 2010 14:00
Hi Chris
Just a quick question to be clear, because I'm in the same boat as raindepp, whose answer you replied to previously -- I'm considering purchasing this monitor myself, preparatory to a PC purchase in another few weeks.
Raindepp asked specifically whether he would be able to return the monitor "for a full refund" (emphasis mine), should it turn out that it has a tinting issue upon receiving it.
Are you stating that Dell's policy if the user receives this monitor and reports a tinting issue within 21 days of the invoice date would be to provide a full refund, with no restocking or other fees? If not, can you please state clearly for me what the fees would be for return of the U2410 monitor due to tinting issues, reported to Dell within 21 days of the invoice date?
Also, in either case, can you please confirm whether I would be liable for the return shipping costs, or would Dell cover these? And if I'm liable, are there any requirements as to which shipping method is used, how much insurance is needed, to what zip code the item must be sent, and what the total item weight / dimensions with packaging are, so I can ascertain the potential return shipping cost before I make my purchase?
Lastly, is there any way to confirm ahead of time the hardware/firmware revision of monitors currently shipping from Dell? I wouldn't want to receive (and pay for) a brand new item, only to have to return it immediately for a refurbished (ie. second hand) item.
I'm optimistic that the tinting issue won't manifest itself, or won't unnecessarily trouble me if it does, but I need the monitor for precise photo editing (ie. color is important to me), and for probably 8-10 hours a day or more of web work (ie. lots of white backgrounds that may make a stronger, uncorrectable color tint objectionable). Hence, my desire to make sure there are no nasty surprises *before* I make the decision to place my order. ;-)
Thanks for any help you can offer!
---
Michael
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 23rd, 2010 11:00
gweilo8888,
Are you stating that Dell's policy if the user receives this monitor and reports a tinting issue within 21 days of the invoice date would be to provide a full refund, with no restocking or other fees?
* I cannot speak to the restocking fee. That would be a managers decision.
Lastly, is there any way to confirm ahead of time the hardware/firmware revision of monitors currently shipping from Dell?
* Nope. We do not know which revisions are in the depot.
gweilo8888
8 Posts
0
October 23rd, 2010 12:00
Hi Chris
I appreciate your taking the time to reply, although I must admit I find the response disappointing. In essence, Dell is telling potential customers that buying their products is a lottery.
This seems to me an utterly shambolic way to do business. Even without having received any answer to my question about shipping cost for returns, it's unlikely that I can consider paying ~$600+ all-in for a product, when Dell can't give me any reason to have faith in that product even before the sale has been completed, let alone after.
I don't understand why Dell can't have a clear policy regarding returns -- either everybody returning monitors for tinting should be charged, or everybody should have no restocking fees. It shouldn't be up to a manager's discretion (and mood on the day) as to whether I potentially have to pay hundreds of bucks to return a product that wasn't fit for purpose when received. That's how a fly-by-night operates, not a multinational corporation. It leaves me in a position where I have to assume I'll probably be charged a steep restocking fee, and expected to use an expensive shipping method for my return.
I also don't understand why Dell can't guarantee that if a brand-new product has to be returned for a firmware update, that either that exact copy of the product will be upgraded and returned, or another brand-new product will be issued as the replacement -- especially given that the update process is simple enough that I've seen the firmware being provided to end users in this very forum. Expecting customers to accept second-hand products as replacements for brand-new ones is downright unethical. There's no reason Dell couldn't perform the firmware update on the returned monitor, and pick a new product as a replacement for a new return where a hardware revision had been made.
Again, none of this is any reflection on you personally, and I appreciate your taking the time to reply to me. I'd likewise appreciate it if you could pass my feedback to your manager to feed up the chain to the powers that be at Dell . You are losing customers because of this lack of transparency, and it seems fairly likely that my sale is another which you've lost. I can't build my purchase decision on a foundation of even knowing what it will cost for a return, let alone with safety in knowing I won't be punished should a product not meet its marketing claims.
Note also that it's not just a monitor purchase that Dell's losing, but you're also erasing the good will of a repeat Dell customer who was considering your company for another major purchase. I'm looking to spend a couple of thousand bucks on PC hardware in the next month or two, and if I can't have faith in Dell to back up this monitor, I don't think I'd be likely to continue trusting the company to back up their PC hardware -- and so the net result is that Dell loses conservatively somewhere around $2,500 or more from me, and countless tens of thousands from other customers like me.
Regards
---
Michael T.
vgosselin
1 Rookie
•
43 Posts
0
October 23rd, 2010 13:00
Hello Michael,
Do yourself a favour and do not lose any more of your time and energy arguing with Dell. From what we've seen, they don't really care about "losing customers" because they already have plenty. They won't change their mind on this. The only thing you can do is avoid encouraging them, therefore not buying from them.
On a side note, in Canada there is a 15% restocking fees and you pay the shipping yourself. I didn't return mine for this reason and swallowed the pill. That said, I will never deal with Dell anymore and will not recommend them to clients, friends and family.
Regards,
Vincent
gweilo8888
8 Posts
0
October 23rd, 2010 13:00
Thanks for the reply, Vincent. I'm not arguing, merely providing some feedback that they can, if they choose to do so, pay attention to. I've worked for larger corporations than Dell myself, and am familiar with how they operate. You might not believe they pay attention to users, but truth be told on some level they do, or they wouldn't remain the giants they are -- the issue is simply that they tend to do so very slowly. I doubt it'll make a jot of difference for this product, or even the one that follows it -- but maybe at some point a couple of years down the road, when I come to consider my *next* monitor purchase, my thoughts (and those of others like me) will be taken into consideration.
I've basically made my decision not to purchase the monitor from Dell, and by dint of that I probably won't purchase my PC from them either. This unfortunately leaves me in a difficult situation, in that there are very few decent 24-inch IPS monitors to choose from at this price point, with basically every product has major issues (tinting, inconsistent backlight, unusable Custom color mode for Dell, unusable sRGB emulation for HP, etc.) The Dell would probably be the closest to perfect for my usage, but given their inability to stand behind the product, I'll almost certainly not be able to justify the purchase, unless I happen to find it for significantly cheaper than list price.
What this probably means for me is I'll have to live with a smaller IPS display, and go through the hassle of researching again to find one that has even backlighting, and either has a working sRGB emulation mode or isn't wide gamut. If anybody has been through the same hoops, and wants to contact me outside this thread without recommendations, I'm all ears. ;-)
7thattempt
3 Posts
0
October 24th, 2010 11:00
I joined this thread about 6 months ago when I found out about the tinting issue while researching a new monitor. I have had 2 Dell systems over the years and was looking for a major upgrade. I was considering another Dell system. From what I've read, you build a computer around what you will be using it for and the monitor size/resolution, so I looked at the U2410, but was quickly turned off by the issues I read about (tinting, return policy, warranty, etc), which still exist. I even called Dell to ask about the issues directly rather than just take the overwhelming internet chatter as gospel, but all they did was try to sell me a monitor. No one had any answers or would connect me with someone who did have answers (and the thick accents didn't help my experience either).
So, I decided Dell was no longer a company I would buy from because they're products are not worth the price (computers or monitors) vs performance and they're reliability is, as has been pointed out so many times, a lottery. Not to mention the lack of a qualitative and consistent warranty / return policy.
A few weeks ago I received my new comp and monitor (also new kb, mouse, speakers, etc)! An HP ZR24w and a Digital Storm rig (HAF 932 w/ i7 950 @ 3.9g, 6g ram, Geforce GTX 480, SSD & HDD, Auzentech Forte 7.1). I bought the monitor directly from HP, who beat the price I found in a local store by $4, which was $40 cheaper than their list price of $425. As for the rig, I spent $2500. In all Dell lost out on over $3000 because I could have gotten a kb / mouse / speakers right from them as well.
Bye, bye Dell. Hello many more options (which are less expensive and yet have better warranties, supprt and customer service)!
cpmavrick
10 Posts
0
October 24th, 2010 18:00
I think Dell will find out, they have lost a lot of customers due their handling of this monitors issues..I purchased a $2500 XPS system Win &, 64 bit ( loaded to the gills with memory), but after what I have read on this forum and all over the web, I will never ever buy anything from Dell again. It's a shame they want to demonstrate such poor customer service regarding these monitors.
kresimirT
3 Posts
0
October 29th, 2010 11:00
Hello,
I have bough U2410 2 days ago and it's pink on the bottom-right and greeenish at the top-left.
My old SyncMaster 193P still has more consistent colors than this unit. I hope for replacement or money return.
hrvoje_marin
23 Posts
0
October 30th, 2010 06:00
If Croatia, it is possible, that returned monitors from EU market are sold here, not only U2410 but also u2711.
Cheers,
Marin
cpmavrick
10 Posts
0
October 30th, 2010 06:00
anyone who has researched these monitors should know before hand that buying one from Dell in a lottery with the most of them bad. Why bother..
yecnad
1 Message
0
October 31st, 2010 16:00
First Dell product I have purchased and will be the last, very dissapointed with this monitor and Dell's reaction to its customers concerns. I took a chance that the reported problems would be fixed and was hopeful when I saw I had a unit with version 3 firmware, alas there are still problems, I f those problems are fixed in future firmware release how will that benefit me if Dell won't allow its customers to upgrade?. Fortunately I bought mine from Amazon so can get a full refund no questions asked and will be going back to NEC, PA241W on order, twice the price but you get what you pay for.
kresimirT
3 Posts
1
November 2nd, 2010 03:00
Here is unaltered photo of my screen (shot with Cannon EOS 4000D): http://www.afterworks.com/DELLU2410.jpg
Marin, I wouldn't be surprised at all !
Kresimir
hrvoje_marin
23 Posts
0
November 2nd, 2010 09:00
Normal 0 false false false MicrosoftInternetExplorer4
I had business with one out of two importers here, gave up after second display, but the other importer had in their showroom U2410 with grey/pink tint.
I don't get Dell when it comes to U2410. It seems also that U2711 is yellowish like Mac displays.
Marin