Todd, I just ordered a 1645 (820QM, 8 GB RAM & 16" WLED) on 2/19 with an estimated ship date of 3/9. Based on everything I'm reading here, I'm dreading the whole experience...delayed delivery and power/freezing problems. My unit is being shipped with the 90 watt power supply (330-2140). Am I correct in understanding that if and when I get this unit, I need to make sure I have A07 bios and call and ask for the 130 watt power supply and that should put this problem to rest?
I am from India and have been following the Dell community and Notebook Review threads on 1645 throttling. I am glad that Dell is finally taking action. While talking to the Dell India Tech support I was told that they haven't received any communication about resolving the throttling issue. Its been days since A07 was released, yet no action has been taken.
Please advice on the procedure to obtain the 130 W adapter.
When did you speak with them? They all received notification at the end of last week. I would recommend you call them back and ask them to review their internal product support notes from the past 10 days. If they say they aren't aware of the issue then ask them to look again.
Todd
PS we've sent notes internally to repeat the notification but we can't force every tech to read every email. Wish we could.
I am from India and have been following the Dell community and Notebook Review threads on 1645 throttling. I am glad that Dell is finally taking action. While talking to the Dell India Tech support I was told that they haven't received any communication about resolving the throttling issue. Its been days since A07 was released, yet no action has been taken.
Please advice on the procedure to obtain the 130 W adapter.
Hey! I'm from India as well, I received my 1645 on the 17th February. I requested for the 130W adapter by calling Dell Premium Technical Support on Saturday at 2300 IST. 18004252066 is the number and I had no problems whatsoever in placing the request. I got a call this evening asking if it was delivered. It was shipped yesterday and I'd be getting it tomorrow. I would definitely give a thumbs up to the technical support team here, no issues at all.
Thanks to Bill, Todd and everyone who made this program a success. :)
Actually, my 1645 shipped with the A01 bios and came end of january. I had to do the updates to A06 and A07 manually. I don't know if that ist standard or if some technician just forgot to update the bios. But if they decide to ship every 1645 with a 130w, they should definitely update to the A07.
Luckily I had no problems in getting the 130w. Just one call and they shipped it.
Todd, I just ordered a 1645 (820QM, 8 GB RAM & 16" WLED) on 2/19 with an estimated ship date of 3/9. Based on everything I'm reading here, I'm dreading the whole experience...delayed delivery and power/freezing problems. My unit is being shipped with the 90 watt power supply (330-2140). Am I correct in understanding that if and when I get this unit, I need to make sure I have A07 bios and call and ask for the 130 watt power supply and that should put this problem to rest?
Thanks, Rico
They may be shipping systems by that point with the A07 bios and a 130w adapter, at this point I don't know for sure. If your system does come with the 90w adapter you can contact Dell Support and request the 130w adapter be sent out to you in exchange. You will also want to check to see if your system has the A07 BIOS and when you contact Tech Support they can help you to determine whether you have it yet, and if not, then walk you through getting it installed. It's pretty easy to do.
So bottom left side of my RGB screen is shaded more than the rest of the screen. And Creative X-Fi freezes my laptop. AND Randomly I lost my warranty. This is soo bad. I never had 1 day of a single dell laptop working properly. and i had 3, 2 being replacements.
my warranty was supposed to be fixed this morning. but nope. on the phone been like half an hour.
......DELL, give me back my money. You send me a laptop thats always defective. The only good customer care i had is Todd in this forum with throttling problem.
I contacted the tech support again , this time they are ready to send the adapter but as a replacement for the 90W. I believe Bill had said on Notebook Review forums that the users will be allowed to keep the 90 W adapter.Could you please clarify .
I contacted the tech support again , this time they are ready to send the adapter but as a replacement for the 90W. I believe Bill had said on Notebook Review forums that the users will be allowed to keep the 90 W adapter.Could you please clarify .
Thanks
Bill was doing that as a courtesy to the members on NBR. For normal parts replacement, as per our service contract, Tech Support requires the return of components when sending out replacement parts. Anyone receiving an exchanged adapter at this point must return the original 90w adapter.
Thats highly unfair, we have all paid the same price and we should all get the same treatment. The members of countries other than US and Canada could not message him because of availability of the adapter and the time taken to communicate with the regional support , why should others get added benefits when we all have suffered equally .
Thats highly unfair, we have all paid the same price and we should all get the same treatment. The members of countries other than US and Canada could not message him because of availability of the adapter and the time taken to communicate with the regional support , why should others get added benefits when we all have suffered equally .
Thanks
It's highly counter productive to get into an argument about what others may or may not have gotten at this point. Bill, Brad, and I can't change the international laws on electronics exporting, we could only do what we legally allowed to do. Nor can we change the equipment replacement policy that has been in effect for over 20 years. I'm sorry if you feel this isn't fair but we did what we could, when we could, and where we could.
Seriously now.. I have been unable to unsubscribe from this thread for weeks now. I have e-mailed Dell and received zero response in how to do this and in the meantime my mailbox is getting clogged up. When I go into edit profile I am just prompted that there is a problem and cannot view any of the details, it's been like this for the past weeks. Can someone from Dell or someone on this forum please tell me how I can stop receiving these updates.. it's getting silly now :(
rbgatti
15 Posts
0
February 23rd, 2010 07:00
Todd, I just ordered a 1645 (820QM, 8 GB RAM & 16" WLED) on 2/19 with an estimated ship date of 3/9. Based on everything I'm reading here, I'm dreading the whole experience...delayed delivery and power/freezing problems. My unit is being shipped with the 90 watt power supply (330-2140). Am I correct in understanding that if and when I get this unit, I need to make sure I have A07 bios and call and ask for the 130 watt power supply and that should put this problem to rest?
Thanks, Rico
DELL-Todd S
3 Apprentice
•
1.8K Posts
0
February 23rd, 2010 07:00
When did you speak with them? They all received notification at the end of last week. I would recommend you call them back and ask them to review their internal product support notes from the past 10 days. If they say they aren't aware of the issue then ask them to look again.
Todd
PS we've sent notes internally to repeat the notification but we can't force every tech to read every email. Wish we could.
pradipudhaya
5 Posts
0
February 23rd, 2010 08:00
Hey! I'm from India as well, I received my 1645 on the 17th February. I requested for the 130W adapter by calling Dell Premium Technical Support on Saturday at 2300 IST. 18004252066 is the number and I had no problems whatsoever in placing the request. I got a call this evening asking if it was delivered. It was shipped yesterday and I'd be getting it tomorrow. I would definitely give a thumbs up to the technical support team here, no issues at all.
Thanks to Bill, Todd and everyone who made this program a success. :)
Indy1701e
5 Posts
0
February 23rd, 2010 09:00
Actually, my 1645 shipped with the A01 bios and came end of january. I had to do the updates to A06 and A07 manually. I don't know if that ist standard or if some technician just forgot to update the bios. But if they decide to ship every 1645 with a 130w, they should definitely update to the A07.
Luckily I had no problems in getting the 130w. Just one call and they shipped it.
djays
5 Posts
0
February 23rd, 2010 09:00
@pradipudhaya @Todd Thanks for the info guys. I had a talk with them on 21st Feb , i will try again and let you know.
DELL-Todd S
3 Apprentice
•
1.8K Posts
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February 23rd, 2010 09:00
They may be shipping systems by that point with the A07 bios and a 130w adapter, at this point I don't know for sure. If your system does come with the 90w adapter you can contact Dell Support and request the 130w adapter be sent out to you in exchange. You will also want to check to see if your system has the A07 BIOS and when you contact Tech Support they can help you to determine whether you have it yet, and if not, then walk you through getting it installed. It's pretty easy to do.
Todd
Baldip
32 Posts
0
February 23rd, 2010 13:00
So bottom left side of my RGB screen is shaded more than the rest of the screen. And Creative X-Fi freezes my laptop. AND Randomly I lost my warranty. This is soo bad. I never had 1 day of a single dell laptop working properly. and i had 3, 2 being replacements.
my warranty was supposed to be fixed this morning. but nope. on the phone been like half an hour.
......DELL, give me back my money. You send me a laptop thats always defective. The only good customer care i had is Todd in this forum with throttling problem.
Stop stealing my money....
Baldip
32 Posts
0
February 23rd, 2010 14:00
Just got off the phone. I had a good tech person help me out quickly, within time on the phone. While others keep telling other things.
About the X-Fi, I talked to a supervisor. I've been told its being looked into.
Baldip
32 Posts
0
February 23rd, 2010 14:00
update
still on the phone
warranty fixed
X-Fi is not compatible with windows 7. theres driver problems. Needs to be updated. Don't know when that will come out.
RGBLED LCD is going to be replaced.
djays
5 Posts
0
February 24th, 2010 05:00
Todd,
I contacted the tech support again , this time they are ready to send the adapter but as a replacement for the 90W. I believe Bill had said on Notebook Review forums that the users will be allowed to keep the 90 W adapter.Could you please clarify .
Thanks
DELL-Todd S
3 Apprentice
•
1.8K Posts
0
February 24th, 2010 06:00
Bill was doing that as a courtesy to the members on NBR. For normal parts replacement, as per our service contract, Tech Support requires the return of components when sending out replacement parts. Anyone receiving an exchanged adapter at this point must return the original 90w adapter.
Todd
djays
5 Posts
0
February 24th, 2010 06:00
Todd,
Thats highly unfair, we have all paid the same price and we should all get the same treatment. The members of countries other than US and Canada could not message him because of availability of the adapter and the time taken to communicate with the regional support , why should others get added benefits when we all have suffered equally .
Thanks
DELL-Todd S
3 Apprentice
•
1.8K Posts
0
February 24th, 2010 07:00
It's highly counter productive to get into an argument about what others may or may not have gotten at this point. Bill, Brad, and I can't change the international laws on electronics exporting, we could only do what we legally allowed to do. Nor can we change the equipment replacement policy that has been in effect for over 20 years. I'm sorry if you feel this isn't fair but we did what we could, when we could, and where we could.
djays
5 Posts
0
February 24th, 2010 07:00
Bill, Brad,Todd
Nonetheless thanks for the effort all of you have put in.
And thanks to all the customers who helped in resolving this issue.
jdb1978
5 Posts
0
February 24th, 2010 07:00
Seriously now.. I have been unable to unsubscribe from this thread for weeks now. I have e-mailed Dell and received zero response in how to do this and in the meantime my mailbox is getting clogged up. When I go into edit profile I am just prompted that there is a problem and cannot view any of the details, it's been like this for the past weeks. Can someone from Dell or someone on this forum please tell me how I can stop receiving these updates.. it's getting silly now :(