I've run BOINC with uses the CPU idle time to compute various solutions, and played Supreme Commander Forged Alliance and found that the multi drops to about 10x.
The relevance, well they are not benchmarks! I shall look for other programs that I can run on my multi tasking operating system at the same time as other games, I sure I'd find the same result though.
I've attempted to attach the throttle stop log. It starts with just 8 threads of BOINC, then halfway through I start SUP COM. The computer was operating at 77 - 80C well within Intel spec's and the grafix was 47C, quite cool really. I've been away for 3 weeks, lots of progress has been made already I see, but if hard evidence is still sought after then let us all know and I'll be happy to try out a few game demos. I'm not into FPS type games but I think that these should provide the results your after.
Just curious, I know that over on the 1645 thread at NBR they are seeing a lot of GPU throttling now that the CPU throttling has apparently been eliminated. Has that been documented in this thread for the 1747? Quite frankly with so many posts I cannot remember anymore.
For those of you reporting lock up issues with HD video, I have a question.
How many of you are using wireless connections to stream the videos and how many are using hard wired? It's something that they're looking at and I would be interested to find out what the customer base is seeing.
I'm using wireless. I've tried every combination of ATI driver and Adobe flash player and can't get through a single viewing of the Avatar trailer. The 10.1 Catalyst driver didn't work at all for me. I left it on my system and it started locking up during odd times. I installed the Catalyst 10.3 Beta drivers early this morning and tried it again with regular and beta flash drivers. It still doesn't work. Left Catalyst 10.3 installed to see if they work better than 10.3.
Any updates on the fan issue? I just turned my laptop on and the fan has been running on high for 5 minutes. I would pay for a program to control this fan! I want it on low when web browsing, etc, and on high when gaming.
(This thread is huge.) I got my Studio 1747 around mid February. I ended up here a few days ago as I started to notice a few problems after getting to use the laptop for a few weeks.
First off, the adapter. Mine seemed normal until I played a game (I was bored). After playing the game for about an hour or so I reached over to unplug my adapter and put my laptop away. I don't like being a picky customer, or complaining about safety issues, and am usually the last person to complain about my own welfare, but I practically burned my hand on it. I dropped it due to a reflex freak-out. It was hot enough, that I will not play any games, or do anything until I find out what the deal with it is. I don't care about my hands, but I would think twice about putting it on my furniture, bags, or other people's tables etc. It is hot enough to discolour a fine wood finish or something to that effect.
Before the adapter incident, I noticed on several occasions that the computer would just freeze, and a hard boot was required. I decided that if it kept happening I would look into it. Lockups happen all the time, WIndows 7 is new, drivers from most manufacturers are barely Windows 7 ready etc etc.. On a more speculative note, it "felt: like it was hardware-related, as it usually happened when doing simple tasks like web browsing, or when I left the laptop alone for a while and came back, or when I woke from a longish sleep. I've had maybe 10 lockups or so since I got the laptop, and about 7 of those lockups happened when returning from a power/sleep state, or when the desktop was just showing. I had 2 or so lockups when viewing any video better than 480p in fullscreen on the internet, so I just stopped doing that. (Very, very lame). This is probably a good thing, as I've got better things to do than watch Avatar trailers (joking).
Everything else seems to work fine, USB, eSATA, cardbus, card reader, firewire. When I am using intensive applications (non-3D) everything seems to work very well.
The throttling issue is not something that I have noticed directly. I am doing audio editing/production and have noticed a huge increase in performance compared to my old laptop. Nevertheless, if this throttling thing is actually legit, I will take the extra performance increase if/when it happens. Overall I am pleased with the performance I am getting for the work that I do with it.
The last time I bought a laptop was in 2006, from Dell. It was the Inspiron 6400. It still works great. I've never had any lockup problems or adapter problems with that laptop. My only complaint about the 6400 was the Intel GMA950 graphics never quite working perfectly with my laptop's screen.
In my view, the adapter temperature is something that is not up for discussion. It's ridiculous. I am going to call cusomter support, and if they cannot provide me with a solution, I will return the laptop and report Dell as a unsafe manufactuter blah blah blah. (I'm sure that it won't matter but...) It also seems that many people have said the same thing already, so here are my 2 cents.
It's nothing personal, but the heat is pretty riduculous, and if Dell won't fix it right away so that I can use my laptop without damaging the world arround me, then Dell is really irresponsible. I am quite surprised that this issue is actually still an issue.
It doesn't matter what temperature the adapter can withstand, but what temperature the things touching it can withstand. LIke I said, I'm not worried about myself so much, a few burns never hurt anyone, but what about all those sissies and people who want to sue you for a quick dollar, or just cry-baby kids that might accidentaly touch it in a coffee shop, airport or wherever else kids shouldn't be. I think the slim adapter is quite stylish, and the cord length is good, the blue light is cool, but the heat is insane after any, or even light 3D apps/games usage. Basically, when the GPU is called, the adapter becomes unsafe to the general public. Even if they don't melt or explode ot kill people, it's just pretty lame that Dell is fine with looking a bit silly with a heat problem like this.
After reading most of this thread, I see that the adapter situation is still up in the air. This is really terrible. Dell should replace the adapters for thew heat issue alone, regardless of the throttling issue. What is most distressing is the fact that people report that the phone-in customer support is useless, which is why I am posting here before calling support. I don't expect support to know about computers, but I do expect them to fix/replace broken, incorrect or malfunctioning system components. I pay less for my laptop, because Dell pays less to it's gigantic, albeit lower quality support team. I can wait for driver updates for stupid internet trailers and witty flash animations, and driver updates to tweak minor annoyances.
I wish this thread wasn't already so mature, as it seems like I will have to return this otherwise perfectly good machine, in light of the fact that there aren't any issues being resolved. If the power issue can't be resolved without replacing the motherboards and overall design, then send us new laptops. Sure, you'll have to swallow a little pride, but we'll be super happy.
My stupid customer guess is that the lockups are power-related and are dependent on the the graphics hardware issues which are power related, which are a result of the adapter's heat problem, which is power-related. If a PSU runs too hot it gets unstable because it is being worked too hard.
I have 3 asides:
1747 BIOS Updates: If you are going to release BIOS/Driver updates, you should tell people what they fix or change. It's pretty pretentious to be "big-brotherish" about updates and treat us like mushrooms. There are plenty of companies that provide details.
1747 Drivers: There is no Intel / IDT audio driver showing up for my Service Tag, or a generic 1747 build any more. I do not have the Sound Blaster Doritos Nacho Cheese extreme card/option. I remember seeing it before.
1747 Screen: I suppose you get what you pay for, but this was the only option for me during customization. I have the 1600x900 screen and it has what I would call the worst viewing angles I have seen in quite a while. It's a low enough quality of a screen that I feel a bit ripped off, but not enough to return it.
For those of you reporting lock up issues with HD video, I have a question.
How many of you are using wireless connections to stream the videos and how many are using hard wired? It's something that they're looking at and I would be interested to find out what the customer base is seeing.
I'm using wireless. I've tried every combination of ATI driver and Adobe flash player and can't get through a single viewing of the Avatar trailer. The 10.1 Catalyst driver didn't work at all for me. I left it on my system and it started locking up during odd times. I installed the Catalyst 10.3 Beta drivers early this morning and tried it again with regular and beta flash drivers. It still doesn't work. Left Catalyst 10.3 installed to see if they work better than 10.3.
Any updates on the fan issue? I just turned my laptop on and the fan has been running on high for 5 minutes. I would pay for a program to control this fan! I want it on low when web browsing, etc, and on high when gaming.
Bukket
[/quote]
Have you tried the same combination but when wired into your router? Curious to see if you get any different results without changing any other settings.
Have you tried the same combination but when wired into your router? Curious to see if you get any different results without changing any other settings.
Hi Todd,
The lockups for me are on wireless and also when connected to LAN.
But I have found a temporary solution : right click My Computer and properties - click on Advanced System settings on the left hand side - click on Settings for Performance - change it to "Adjust for best performance". This disables the Aero theme and then I am now able to watch all the hi def videos without a single lockup...
Other guys here having the problem can use this as a workaround but its not a fix as I would like to use the Aero theme.
Have you tried the same combination but when wired into your router? Curious to see if you get any different results without changing any other settings.
Just tried it wired and it still locked up. Did a speed test and my wireless is getting a steady 10 Mbps if that helps any.
For those of you reporting lock up issues with HD video, I have a question.
How many of you are using wireless connections to stream the videos and how many are using hard wired? It's something that they're looking at and I would be interested to find out what the customer base is seeing.
is this a JOKE !!! ?§§ ???
how can you ask such a question when users like me and khaledov have reported many times on this thread and the linked one having crashes while playing LOCAL HARD DRIVE FILES, or air broadcasted files for hdtv, not related AT ALL to streaming internet media ?!?!?
Is that it for you "HD video" ? do HD videos NOT exist out of youtube ?
Maybe you're trying to help, but maybe not ; are you TRYING TO BLAME SOME OTHER HARDWARE (the routers ? why not the ambiant temperature or humidity then ? BIG LOL) to try NOT to correct the issue ?!!!!!
Are you going to blame our files themselves next ? What about that : I had crashes playing ONLY 1747 webcam recorded clips.
would you stop PLEASE playing with our nerves and get a REAL FIX ? a gooood ooooold one, bios and (maybe) drivers related ? We are NOT in the mood for jokes right now.
But I have found a temporary solution : right click My Computer and properties - click on Advanced System settings on the left hand side - click on Settings for Performance - change it to "Adjust for best performance". This disables the Aero theme and then I am now able to watch all the hi def videos without a single lockup...
Wow! I finally got to see the end of the Avatar trailer. Watched a couple of other trailers though and got the large cursor on the third one but no lockups. Hopefully this will help them figure out what's going on.
Sorry, but nope. This system is being reviewed the same as the XPS 16 models. The original decision for the 1747 was that the BIOS change would resolve the problems and now they're reviewing that data to see what else may be needed. It has nothing to do with the product names or lines but has to do with the systems themselves. What they should be producing, what they are producing, what are they capable of handling, and what is the best way to make sure they are reaching their designed specs.
Well, here's hoping you prove me wrong on this one. I just hope your solution involves addressing the over-heating issues of the AC Adapter and the touchpad zone.
How many of you are using wireless connections to stream the videos and how many are using hard wired? It's something that they're looking at and I would be interested to find out what the customer base is seeing.
According to ATI forums a BIOS fix resolved the issue for most users (unfortunately they weren't Dell customers). The issue according to one poster is the power management configuration of the video chipset. Basically, the video card would take away too much power from the other components (processor / network adapter, etc.) when it went into high gear thus causing the lockups. This mostly applied to systems using an MSI system board so I don't know if it's applicable to the 1747.
and got the large cursor on the third one but no lockups
This is a driver issue that effects most ATI cards in the 4000 & 5000 series. Let's just say ATI isn't what it used to be since AMD forcefully bought out majority interest.
swapshop1
38 Posts
0
March 1st, 2010 14:00
Throttling update for the Dell reps.
I've run BOINC with uses the CPU idle time to compute various solutions, and played Supreme Commander Forged Alliance and found that the multi drops to about 10x.
The relevance, well they are not benchmarks! I shall look for other programs that I can run on my multi tasking operating system at the same time as other games, I sure I'd find the same result though.
http://en.community.dell.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/3518/5153.SupCom-and-8-threads-ThrottleStopLog.txt
I've attempted to attach the throttle stop log. It starts with just 8 threads of BOINC, then halfway through I start SUP COM. The computer was operating at 77 - 80C well within Intel spec's and the grafix was 47C, quite cool really. I've been away for 3 weeks, lots of progress has been made already I see, but if hard evidence is still sought after then let us all know and I'll be happy to try out a few game demos. I'm not into FPS type games but I think that these should provide the results your after.
makman
66 Posts
0
March 1st, 2010 15:00
Just curious, I know that over on the 1645 thread at NBR they are seeing a lot of GPU throttling now that the CPU throttling has apparently been eliminated. Has that been documented in this thread for the 1747? Quite frankly with so many posts I cannot remember anymore.
Mitch
Mike Quinn
12 Posts
0
March 1st, 2010 16:00
I have been using wirless to stream HD videos. Stock Dell ATI drivers and BIOS A07 and it does lock up after a few minutes.
Juberg
31 Posts
0
March 1st, 2010 17:00
please remove me from this thread...
I have UNchecked " email me replies to this post" below.
Bukket
59 Posts
0
March 1st, 2010 17:00
I'm using wireless. I've tried every combination of ATI driver and Adobe flash player and can't get through a single viewing of the Avatar trailer. The 10.1 Catalyst driver didn't work at all for me. I left it on my system and it started locking up during odd times. I installed the Catalyst 10.3 Beta drivers early this morning and tried it again with regular and beta flash drivers. It still doesn't work. Left Catalyst 10.3 installed to see if they work better than 10.3.
Any updates on the fan issue? I just turned my laptop on and the fan has been running on high for 5 minutes. I would pay for a program to control this fan! I want it on low when web browsing, etc, and on high when gaming.
Bukket
panurge
1 Message
0
March 1st, 2010 19:00
Hello all,
(This thread is huge.) I got my Studio 1747 around mid February. I ended up here a few days ago as I started to notice a few problems after getting to use the laptop for a few weeks.
First off, the adapter. Mine seemed normal until I played a game (I was bored). After playing the game for about an hour or so I reached over to unplug my adapter and put my laptop away. I don't like being a picky customer, or complaining about safety issues, and am usually the last person to complain about my own welfare, but I practically burned my hand on it. I dropped it due to a reflex freak-out. It was hot enough, that I will not play any games, or do anything until I find out what the deal with it is. I don't care about my hands, but I would think twice about putting it on my furniture, bags, or other people's tables etc. It is hot enough to discolour a fine wood finish or something to that effect.
Before the adapter incident, I noticed on several occasions that the computer would just freeze, and a hard boot was required. I decided that if it kept happening I would look into it. Lockups happen all the time, WIndows 7 is new, drivers from most manufacturers are barely Windows 7 ready etc etc.. On a more speculative note, it "felt: like it was hardware-related, as it usually happened when doing simple tasks like web browsing, or when I left the laptop alone for a while and came back, or when I woke from a longish sleep. I've had maybe 10 lockups or so since I got the laptop, and about 7 of those lockups happened when returning from a power/sleep state, or when the desktop was just showing. I had 2 or so lockups when viewing any video better than 480p in fullscreen on the internet, so I just stopped doing that. (Very, very lame). This is probably a good thing, as I've got better things to do than watch Avatar trailers (joking).
Everything else seems to work fine, USB, eSATA, cardbus, card reader, firewire. When I am using intensive applications (non-3D) everything seems to work very well.
The throttling issue is not something that I have noticed directly. I am doing audio editing/production and have noticed a huge increase in performance compared to my old laptop. Nevertheless, if this throttling thing is actually legit, I will take the extra performance increase if/when it happens. Overall I am pleased with the performance I am getting for the work that I do with it.
The last time I bought a laptop was in 2006, from Dell. It was the Inspiron 6400. It still works great. I've never had any lockup problems or adapter problems with that laptop. My only complaint about the 6400 was the Intel GMA950 graphics never quite working perfectly with my laptop's screen.
In my view, the adapter temperature is something that is not up for discussion. It's ridiculous. I am going to call cusomter support, and if they cannot provide me with a solution, I will return the laptop and report Dell as a unsafe manufactuter blah blah blah. (I'm sure that it won't matter but...) It also seems that many people have said the same thing already, so here are my 2 cents.
It's nothing personal, but the heat is pretty riduculous, and if Dell won't fix it right away so that I can use my laptop without damaging the world arround me, then Dell is really irresponsible. I am quite surprised that this issue is actually still an issue.
It doesn't matter what temperature the adapter can withstand, but what temperature the things touching it can withstand. LIke I said, I'm not worried about myself so much, a few burns never hurt anyone, but what about all those sissies and people who want to sue you for a quick dollar, or just cry-baby kids that might accidentaly touch it in a coffee shop, airport or wherever else kids shouldn't be. I think the slim adapter is quite stylish, and the cord length is good, the blue light is cool, but the heat is insane after any, or even light 3D apps/games usage. Basically, when the GPU is called, the adapter becomes unsafe to the general public. Even if they don't melt or explode ot kill people, it's just pretty lame that Dell is fine with looking a bit silly with a heat problem like this.
After reading most of this thread, I see that the adapter situation is still up in the air. This is really terrible. Dell should replace the adapters for thew heat issue alone, regardless of the throttling issue. What is most distressing is the fact that people report that the phone-in customer support is useless, which is why I am posting here before calling support. I don't expect support to know about computers, but I do expect them to fix/replace broken, incorrect or malfunctioning system components. I pay less for my laptop, because Dell pays less to it's gigantic, albeit lower quality support team. I can wait for driver updates for stupid internet trailers and witty flash animations, and driver updates to tweak minor annoyances.
I wish this thread wasn't already so mature, as it seems like I will have to return this otherwise perfectly good machine, in light of the fact that there aren't any issues being resolved. If the power issue can't be resolved without replacing the motherboards and overall design, then send us new laptops. Sure, you'll have to swallow a little pride, but we'll be super happy.
My stupid customer guess is that the lockups are power-related and are dependent on the the graphics hardware issues which are power related, which are a result of the adapter's heat problem, which is power-related. If a PSU runs too hot it gets unstable because it is being worked too hard.
I have 3 asides:
1747 BIOS Updates: If you are going to release BIOS/Driver updates, you should tell people what they fix or change. It's pretty pretentious to be "big-brotherish" about updates and treat us like mushrooms. There are plenty of companies that provide details.
1747 Drivers: There is no Intel / IDT audio driver showing up for my Service Tag, or a generic 1747 build any more. I do not have the Sound Blaster Doritos Nacho Cheese extreme card/option. I remember seeing it before.
1747 Screen: I suppose you get what you pay for, but this was the only option for me during customization. I have the 1600x900 screen and it has what I would call the worst viewing angles I have seen in quite a while. It's a low enough quality of a screen that I feel a bit ripped off, but not enough to return it.
I love you all.
DELL-Todd S
3 Apprentice
•
1.8K Posts
0
March 1st, 2010 19:00
I'm using wireless. I've tried every combination of ATI driver and Adobe flash player and can't get through a single viewing of the Avatar trailer. The 10.1 Catalyst driver didn't work at all for me. I left it on my system and it started locking up during odd times. I installed the Catalyst 10.3 Beta drivers early this morning and tried it again with regular and beta flash drivers. It still doesn't work. Left Catalyst 10.3 installed to see if they work better than 10.3.
Any updates on the fan issue? I just turned my laptop on and the fan has been running on high for 5 minutes. I would pay for a program to control this fan! I want it on low when web browsing, etc, and on high when gaming.
Bukket
[/quote]
Have you tried the same combination but when wired into your router? Curious to see if you get any different results without changing any other settings.
zish_uk
4 Posts
0
March 2nd, 2010 00:00
Hi Todd,
The lockups for me are on wireless and also when connected to LAN.
But I have found a temporary solution : right click My Computer and properties - click on Advanced System settings on the left hand side - click on Settings for Performance - change it to "Adjust for best performance". This disables the Aero theme and then I am now able to watch all the hi def videos without a single lockup...
Other guys here having the problem can use this as a workaround but its not a fix as I would like to use the Aero theme.
Hope this helps.
Bukket
59 Posts
0
March 2nd, 2010 00:00
Just tried it wired and it still locked up. Did a speed test and my wireless is getting a steady 10 Mbps if that helps any.
Bukket
thorcyar
69 Posts
0
March 2nd, 2010 02:00
is this a JOKE !!! ?§§ ???
how can you ask such a question when users like me and khaledov have reported many times on this thread and the linked one having crashes while playing LOCAL HARD DRIVE FILES, or air broadcasted files for hdtv, not related AT ALL to streaming internet media ?!?!?
Is that it for you "HD video" ? do HD videos NOT exist out of youtube ?
Maybe you're trying to help, but maybe not ; are you TRYING TO BLAME SOME OTHER HARDWARE (the routers ? why not the ambiant temperature or humidity then ? BIG LOL) to try NOT to correct the issue ?!!!!!
Are you going to blame our files themselves next ? What about that : I had crashes playing ONLY 1747 webcam recorded clips.
would you stop PLEASE playing with our nerves and get a REAL FIX ? a gooood ooooold one, bios and (maybe) drivers related ? We are NOT in the mood for jokes right now.
Bukket
59 Posts
0
March 2nd, 2010 02:00
Wow! I finally got to see the end of the Avatar trailer. Watched a couple of other trailers though and got the large cursor on the third one but no lockups. Hopefully this will help them figure out what's going on.
Bukket
Greg R.
37 Posts
0
March 2nd, 2010 04:00
Well, here's hoping you prove me wrong on this one. I just hope your solution involves addressing the over-heating issues of the AC Adapter and the touchpad zone.
Greg R.
37 Posts
0
March 2nd, 2010 04:00
99.9% Wireless
Greg R.
37 Posts
0
March 2nd, 2010 04:00
According to ATI forums a BIOS fix resolved the issue for most users (unfortunately they weren't Dell customers). The issue according to one poster is the power management configuration of the video chipset. Basically, the video card would take away too much power from the other components (processor / network adapter, etc.) when it went into high gear thus causing the lockups. This mostly applied to systems using an MSI system board so I don't know if it's applicable to the 1747.
Greg R.
37 Posts
1
March 2nd, 2010 05:00
This is a driver issue that effects most ATI cards in the 4000 & 5000 series. Let's just say ATI isn't what it used to be since AMD forcefully bought out majority interest.
For 9.12 ver
http://support.amd.com/us/kbarticles/Pages/ATICatalyst912Hotfix.aspx
For 10.2 ver
http://support.amd.com/us/kbarticles/Pages/ATICatalyst102Hotfix.aspx