I am just venting my anger at Dell in any way, shape or form as possible. They have no customer service dept or any one who can possibly help!! So "you" is aimed at Dell until I get an answer!!
I'm in the same shape as you. Dell can't deliver product or customer service. I will use every forum available to get the message out - DONT BUY unless you want disappointment and hassle. Go to Best Buy and get something that they actually have stock of.
I am still trying to cancel my order - but once they have you suckered in they throw up every obsticle possible to anyone trying to cancel. I have read that some have success in cancelling after hours of effort - I don't have time for that crud. These business tactics are deplorable and I can only hope that if enough people find out about them, there will be no remaining customers to screw.
09-12-09. I have not heard a single thing since receiving my order acknowledgement. I spoke to an online agent after 48 hours who said wait another 48 hours. it is now the 17-12-09.
Hey this dude hasn't been waiting 90 days. TRY 8 DAYS. Read his first complaint again. The date is inverted Australian style or something. He placed the order on December 9, NOT on September 12. Cry me a river dude after 8 days. I've been waiting 60 days now for my Studio Laptop.
here is a quote from the dude:
placed order 09-12-09. I have not heard a single thing since receiving my order acknowledgement. I spoke to an online agent after 48 hours who said wait another 48 hours. it is now the 17-12-09.
The only thing you can do is call dell to cancel your order... You will have to be presistant but that is what it takes, or you can file a complaint with the BBB, FTC, or consumer group near you. :-(
Please tell me about what you have heard on the Studio laptops. Bought a Studio 15 in October, and they lost it on the way to shipping in November. Then the replacement they promised was mysteriously cancelled 3 days after I said okay, send me a replacement. After that I said just cancel this order completely, thinking it was something unique to that order that was going on.
So then on Nov. 17, 2009, I ordered a 17 inch Studio loaded to the hilt, spent $,1850.00 this time, and the mfs have delayed the delivery twice setting my third receipt date at December 30, 2009. That's 45 days to build it and ship it, not counting the month of my time Dell first wasted.
Is Dell not competent to produce a high end computer?
Are the Studios backed up up a month or what?
Since I spend every waking moment praying that my beautiful computer (first ordered in October, having increased in size and value since then) might someday come, please give me the scoop.
I have exacltly the same problem, except I ordered on the 27th November which I thought was in time for Christmas ..... big mistake.
Incidentally I ordered in Germany so I think this is a global problem.
Hours on hold, no answers, no replies to e-mails ..... the only thing that actually got a quick response was when I posted my experience in the forums and was so frustrated and angry that it contained a word with asterisks - and not a particularly offensive one at that. My post was removed almost immediately.
Dell: Spend your time and resuorces satisfying your customers, not trying to silence the many extremely disappointed soon-to-be ex-customers that you currently have.
I'm waiting 'till the 23rd to see if my PC turns up. If it doesn't then I'm going to make a list of Dell current models and go to the reviews pages in C-Net, ZD-Net and any other PC review forum I can find posting my miserable experience. - "How the Dell Grinch Stole Christmas"
A computer is no use if you can't actually buy it - it's a great scam - I can't even cancel my order 'cos I can't talk to anyone.
My advice to other hapless customers with the same problem:
In some countries there is a law that allows you to return goods bought online for a full refund with no need to give a reason - but you must return them immediately. Check if it applies in your country and if it does, just buy elsewhere - then when and if the Dell turns up just send it straight back. I think they even arrange collection.
If you're still having problems or haven't been refunded fully then set your credit card company on them.
Good Luck to all the people who were unfortunate enough to order from Dell this Christmas - to anyone who is even thinking of ordering from Dell, buyer beware and make sure you pay with a credit card for the protection it offers.
Bottom line is, Dell are not very good with customer relations.
They have such a large scale supply to major corporations that 1 single home user spending 1-2K does not mean so much to them.
The customer service departments are a complete and utter disgrace, absolutely shambolic!!
All it would take is a high profile member of the executive team to call the customer service number and try to get an answer for one of these orders. They would soon change the system.
If a system is going to take 20 days, then advertise it at 20 days.
osprey4
4 Operator
•
34.2K Posts
0
December 17th, 2009 05:00
Hi, gregoire102:
Sorry to hear about the delays. Please keep in mind that this is primarily a user forum. So we are not the "you" you seem to be addressing.
Good luck with the new system!
osprey4
4 Operator
•
34.2K Posts
0
December 17th, 2009 06:00
What did you order? I know there have been delivery issues with some of the Studio laptops.
gregoire102
5 Posts
0
December 17th, 2009 06:00
I am just venting my anger at Dell in any way, shape or form as possible. They have no customer service dept or any one who can possibly help!! So "you" is aimed at Dell until I get an answer!!
osprey4
4 Operator
•
34.2K Posts
0
December 17th, 2009 06:00
Well, good luck with the new whatever you're getting. :emotion-15:
gregoire102
5 Posts
0
December 17th, 2009 06:00
It would probably help wouldn't it!!
osprey4
4 Operator
•
34.2K Posts
0
December 17th, 2009 06:00
Should I?
gregoire102
5 Posts
0
December 17th, 2009 06:00
I ordered Del Netbook for my Son.
Did you read my first post from start to finish???
Haduga
22 Posts
0
December 17th, 2009 08:00
Yea, most people read entire posts before trying to make a comment.
I cannot believe you've been waiting this long, cancel and goto Best Buy and get a Apple or a HP.
A Dell admin removed your order number for privacy reasons, but didn't care to comment on a 90day wait period for a laptop.
Haha, man I will never purchase anything with Dell's shady logo on it ever again.
Best of luck!
Foobard
2 Posts
0
December 17th, 2009 09:00
I'm in the same shape as you. Dell can't deliver product or customer service. I will use every forum available to get the message out - DONT BUY unless you want disappointment and hassle. Go to Best Buy and get something that they actually have stock of.
I am still trying to cancel my order - but once they have you suckered in they throw up every obsticle possible to anyone trying to cancel. I have read that some have success in cancelling after hours of effort - I don't have time for that crud. These business tactics are deplorable and I can only hope that if enough people find out about them, there will be no remaining customers to screw.
impatient9
5 Posts
0
December 17th, 2009 11:00
impatient9
5 Posts
0
December 17th, 2009 11:00
Hey this dude hasn't been waiting 90 days. TRY 8 DAYS. Read his first complaint again. The date is inverted Australian style or something. He placed the order on December 9, NOT on September 12. Cry me a river dude after 8 days. I've been waiting 60 days now for my Studio Laptop.
here is a quote from the dude:
placed order 09-12-09. I have not heard a single thing since receiving my order acknowledgement. I spoke to an online agent after 48 hours who said wait another 48 hours. it is now the 17-12-09.
(only 8 days dude, relax)
beamermt25
468 Posts
0
December 17th, 2009 11:00
The only thing you can do is call dell to cancel your order... You will have to be presistant but that is what it takes, or you can file a complaint with the BBB, FTC, or consumer group near you. :-(
impatient9
5 Posts
0
December 17th, 2009 12:00
Please tell me about what you have heard on the Studio laptops. Bought a Studio 15 in October, and they lost it on the way to shipping in November. Then the replacement they promised was mysteriously cancelled 3 days after I said okay, send me a replacement. After that I said just cancel this order completely, thinking it was something unique to that order that was going on.
So then on Nov. 17, 2009, I ordered a 17 inch Studio loaded to the hilt, spent $,1850.00 this time, and the mfs have delayed the delivery twice setting my third receipt date at December 30, 2009. That's 45 days to build it and ship it, not counting the month of my time Dell first wasted.
Is Dell not competent to produce a high end computer?
Are the Studios backed up up a month or what?
Since I spend every waking moment praying that my beautiful computer (first ordered in October, having increased in size and value since then) might someday come, please give me the scoop.
Grumpy_Customer
1 Message
0
December 18th, 2009 00:00
I have exacltly the same problem, except I ordered on the 27th November which I thought was in time for Christmas ..... big mistake.
Incidentally I ordered in Germany so I think this is a global problem.
Hours on hold, no answers, no replies to e-mails ..... the only thing that actually got a quick response was when I posted my experience in the forums and was so frustrated and angry that it contained a word with asterisks - and not a particularly offensive one at that. My post was removed almost immediately.
Dell: Spend your time and resuorces satisfying your customers, not trying to silence the many extremely disappointed soon-to-be ex-customers that you currently have.
I'm waiting 'till the 23rd to see if my PC turns up. If it doesn't then I'm going to make a list of Dell current models and go to the reviews pages in C-Net, ZD-Net and any other PC review forum I can find posting my miserable experience. - "How the Dell Grinch Stole Christmas"
A computer is no use if you can't actually buy it - it's a great scam - I can't even cancel my order 'cos I can't talk to anyone.
My advice to other hapless customers with the same problem:
In some countries there is a law that allows you to return goods bought online for a full refund with no need to give a reason - but you must return them immediately. Check if it applies in your country and if it does, just buy elsewhere - then when and if the Dell turns up just send it straight back. I think they even arrange collection.
If you're still having problems or haven't been refunded fully then set your credit card company on them.
Good Luck to all the people who were unfortunate enough to order from Dell this Christmas - to anyone who is even thinking of ordering from Dell, buyer beware and make sure you pay with a credit card for the protection it offers.
gregoire102
5 Posts
0
December 18th, 2009 00:00
Bottom line is, Dell are not very good with customer relations.
They have such a large scale supply to major corporations that 1 single home user spending 1-2K does not mean so much to them.
The customer service departments are a complete and utter disgrace, absolutely shambolic!!
All it would take is a high profile member of the executive team to call the customer service number and try to get an answer for one of these orders. They would soon change the system.
If a system is going to take 20 days, then advertise it at 20 days.