Opening up the 2408 icm files on my mac shows different values stored than with what is contained in the 2410 file too (The white point is different as are the red green and blue colorant tristimulus settings).
Even if this file did fix the green problem, wouldn't we still have a mismatch calibration issue?
XP/Vista * Download the 2408WFP driver to the desktop * Double-click it on the desktop. It will extract to C:\Dell\Drivers\R172933\ * Open C:\Dell\Drivers\R172933\ and you will see 2408WFP.ICM * Open Photoshop and tell it to use that ICM. Does it error out? If not, does it look better?
Win 7 * Download 1332592.zip to your desktop * Right click 1332592.zip * Click Extract All * Click Next- Next- Finish * A folder will open * Open the driver folder * Open Photoshop and tell it to use that ICM. Does it error out? If not, does it look better?
The 2408WFP is 8bit while the U2410 is 8bit + 2FCR. The only way this color difference would matter is if you had a true 10bit video card. What video card do you have and is driving to 10bit?
Opening up the 2408 icm files on my mac shows different values stored than with what is contained in the 2410 file too (The white point is different as are the red green and blue colorant tristimulus settings). * Agreed, we knew they would be different.
Even if this file did fix the green problem, wouldn't we still have a mismatch calibration issue? * The engineers said no.
The green tint is incorrect, there should be no tint.
Below is another image of Windows Photo Viewer beside a normal folder, the tint is present in the photo viewer / Photoshop but not in other applications.
My current video card is maxed out to 8-bit per channel, but I've got an AMD FirePro V5700 coming soon and had planned on driving it to 10-bits per channel:
Can you ask the engineers if it would be possible to create a new icm file with the same values as the "broken" one? The color curves for the U2410 have a lot more data points than the 2408 icm file. If it would help, I can provide screen shots of the different values I'm able to see from my mac. Of course this all assumes those values are correct in the first place.
Btw, I should note that when I use the U2410 icm file on my mac (with my mac's own screen, not the Dell screen), the green tint shows up as well. Also note that Photoshop CS4 for the mac also complains about the icm file being corrupt.
I just tried the 2408 icm file on my pc with the Dell U2410 screens and I do not see any green tint, nor does Photoshop complain (I made certain to change all settings back to default before testing just in case). This seems to fix the problem.
For anyone else who wants to test this, you need to manually choose the driver otherwise windows won't accept this driver for your monitor since it's designated for a different model. To verify things stick, check the color management tab and confirm that the 2408WFP color profile is what is associated with your monitor (In Windows XP: Right click on the desktop, choose properties, Settings tab, Advanced button, Color Management tab).
I am pleased you are trying to solve this problem, BUT using a ICM profile that doesn't match the characteristics of the U2410 seems like a poor answer to people who spent a lot of money to have an accurate color monitor.
Dell should hurry and create an accurate profile so photography professionals can stop lamenting their choice of a Dell monitor. I was surprised to see all the Dell support complaints when I googled that.
ALSO, how about some feedback on how to use the "Color Calibration Factory Report" to adjust our particular monitor to more exact status. Maybe dell should post the results of the individual test results somewhere and allow the user create and download a icm profile that matches the test results.
I did not try the 2408 icm file on the mac as I was just curious to see if Photoshop cs4 for the mac also complained about that U2410 icm file being corrupt (The fact that I saw a green tint was just interesting). Once I get the converter cable to connect the mac to the U2410 I'll test the 2408 icm file.
Question: Is there any benefit to using the 2408 icm file vs using nothing at all vs using the generic Adobe RGB.icm file (or any other icm file for that matter)? It was my understanding that when calibrating a monitor, one sets the appropriate monitor settings and then the calibration software/device creates the appropriate icm file to go along with this. I would think using the 2408 icm file would produce incorrect results being that it was created before this monitor even existed (The 2408 icm file is dated 10/2/2007)?
This removed the tint for me too - using a non-broken profile works. Of course using a non-broken profile is not the same as using a profile made for the 2410, which I'm confident Dell wants to do to extend its reputation as providing the finest monitor in its class.
You clearly need a proper ICM. Is there a problem with grabbing your calibrator and a 2410 close to the mean on the color calibration reports, creating a new ICM, and posting it along with an apology and a plan and schedule for doing whatever is better yet??
Chris, we appreciate you're looking into this. We have no desire to poke Dell... quite the contrary... give us the Monitor we bought and we'll go recommend it. Barring that, what are our choices? I hope to see a solution after the holidays.
Hi Chris - I agree with the comments here that a corrected ICC profile should be developed for the U2410 rather than using another monitor's profile.
I have the "yellow image" problem when I use the current U2410 ICC profile on a new Dell system - a Dell Studio XPS 9000, 64 bit, running Windows 7 Home Premium - the graphics card is an Nvidia GeForce GTX 260.
So you should easily be able to replicate the problem in-house. Of note, it's not a specific Photoshop issue, it's any program that makes use of the ICC profile.
Spriggz
11 Posts
0
December 17th, 2009 11:00
Any updates on this Dell?
-Ian-
9 Posts
0
December 17th, 2009 13:00
Please note that the 2408 has a much smaller color range in the tech specs vs the 2410
http://www.dell.com/us/en/dfo/peripherals/monitor_2408wfp/pd.aspx?refid=monitor_2408wfp&s=dfo
(16.7 million colors)
vs
http://www1.ap.dell.com/au/en/home/monitors/monitor-dell-u2410/pd.aspx?refid=monitor-dell-u2410&cs=audhs1&s=dhs
(1.07 billion colors)
Opening up the 2408 icm files on my mac shows different values stored than with what is contained in the 2410 file too (The white point is different as are the red green and blue colorant tristimulus settings).
Even if this file did fix the green problem, wouldn't we still have a mismatch calibration issue?
Spriggz
11 Posts
0
December 17th, 2009 13:00
No, this does not fix the problem, the same issue appears to be happening in Photoshop, and Windows Photo Viewer.
I have included two links for viewing the issue below.
http://www.netmasons.com/dell/shotA.jpg
http://www.netmasons.com/dell/shotB.jpg
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 17th, 2009 13:00
Try the 2408WFP.ICM file.
XP/Vista
* Download the 2408WFP driver to the desktop
* Double-click it on the desktop. It will extract to C:\Dell\Drivers\R172933\
* Open C:\Dell\Drivers\R172933\ and you will see 2408WFP.ICM
* Open Photoshop and tell it to use that ICM. Does it error out? If not, does it look better?
Win 7
* Download 1332592.zip to your desktop
* Right click 1332592.zip
* Click Extract All
* Click Next- Next- Finish
* A folder will open
* Open the driver folder
* Open Photoshop and tell it to use that ICM. Does it error out? If not, does it look better?
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 17th, 2009 14:00
The 2408WFP is 8bit while the U2410 is 8bit + 2FCR. The only way this color difference would matter is if you had a true 10bit video card. What video card do you have and is driving to 10bit?
Opening up the 2408 icm files on my mac shows different values stored than with what is contained in the 2410 file too (The white point is different as are the red green and blue colorant tristimulus settings).
* Agreed, we knew they would be different.
Even if this file did fix the green problem, wouldn't we still have a mismatch calibration issue?
* The engineers said no.
Spriggz
11 Posts
0
December 17th, 2009 14:00
The green tint is incorrect, there should be no tint.
Below is another image of Windows Photo Viewer beside a normal folder, the tint is present in the photo viewer / Photoshop but not in other applications.
http://www.netmasons.com/dell/shotC.jpg
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 17th, 2009 14:00
Spriggz,
Can you explain what is incorrect about these images?
http://www.netmasons.com/dell/shotA.jpg
http://www.netmasons.com/dell/shotB.jpg
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 17th, 2009 15:00
Thanks. Will forward these to engineering. That's on a mac? What video card?
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 17th, 2009 16:00
So the 2408 icm works on a PC with windows but not on the mac. What video card was on the PC?
-Ian-
9 Posts
0
December 17th, 2009 16:00
Chris,
My current video card is maxed out to 8-bit per channel, but I've got an AMD FirePro V5700 coming soon and had planned on driving it to 10-bits per channel:
http://www.amd.com/us/products/workstation/graphics/ati-firepro-3d/v5700/Pages/v5700-specs.aspx
Can you ask the engineers if it would be possible to create a new icm file with the same values as the "broken" one? The color curves for the U2410 have a lot more data points than the 2408 icm file. If it would help, I can provide screen shots of the different values I'm able to see from my mac. Of course this all assumes those values are correct in the first place.
Btw, I should note that when I use the U2410 icm file on my mac (with my mac's own screen, not the Dell screen), the green tint shows up as well. Also note that Photoshop CS4 for the mac also complains about the icm file being corrupt.
I just tried the 2408 icm file on my pc with the Dell U2410 screens and I do not see any green tint, nor does Photoshop complain (I made certain to change all settings back to default before testing just in case). This seems to fix the problem.
For anyone else who wants to test this, you need to manually choose the driver otherwise windows won't accept this driver for your monitor since it's designated for a different model. To verify things stick, check the color management tab and confirm that the 2408WFP color profile is what is associated with your monitor (In Windows XP: Right click on the desktop, choose properties, Settings tab, Advanced button, Color Management tab).
Spriggz
11 Posts
0
December 17th, 2009 16:00
For reference I am using the following:
Windows 7
GTX 275 EVGA Graphics Card
scvbruce
2 Posts
0
December 17th, 2009 17:00
Hi Chris,
I am pleased you are trying to solve this problem, BUT using a ICM profile that doesn't match the characteristics of the U2410 seems like a poor answer to people who spent a lot of money to have an accurate color monitor.
Dell should hurry and create an accurate profile so photography professionals can stop lamenting their choice of a Dell monitor. I was surprised to see all the Dell support complaints when I googled that.
ALSO, how about some feedback on how to use the "Color Calibration Factory Report" to adjust our particular monitor to more exact status. Maybe dell should post the results of the individual test results somewhere and allow the user create and download a icm profile that matches the test results.
thanks
Bruce McFarland
-Ian-
9 Posts
0
December 17th, 2009 17:00
Chris,
I'm currently using a GeForce 9500GT on the pc:
http://www.nvidia.com/object/product_geforce_9500gt_us.html
I did not try the 2408 icm file on the mac as I was just curious to see if Photoshop cs4 for the mac also complained about that U2410 icm file being corrupt (The fact that I saw a green tint was just interesting). Once I get the converter cable to connect the mac to the U2410 I'll test the 2408 icm file.
Question: Is there any benefit to using the 2408 icm file vs using nothing at all vs using the generic Adobe RGB.icm file (or any other icm file for that matter)? It was my understanding that when calibrating a monitor, one sets the appropriate monitor settings and then the calibration software/device creates the appropriate icm file to go along with this. I would think using the 2408 icm file would produce incorrect results being that it was created before this monitor even existed (The 2408 icm file is dated 10/2/2007)?
David Cheney
13 Posts
0
December 17th, 2009 18:00
This removed the tint for me too - using a non-broken profile works. Of course using a non-broken profile is not the same as using a profile made for the 2410, which I'm confident Dell wants to do to extend its reputation as providing the finest monitor in its class.
You clearly need a proper ICM. Is there a problem with grabbing your calibrator and a 2410 close to the mean on the color calibration reports, creating a new ICM, and posting it along with an apology and a plan and schedule for doing whatever is better yet??
Chris, we appreciate you're looking into this. We have no desire to poke Dell... quite the contrary... give us the Monitor we bought and we'll go recommend it. Barring that, what are our choices? I hope to see a solution after the holidays.
k-w-w
2 Posts
0
December 18th, 2009 05:00
Hi Chris - I agree with the comments here that a corrected ICC profile should be developed for the U2410 rather than using another monitor's profile.
I have the "yellow image" problem when I use the current U2410 ICC profile on a new Dell system - a Dell Studio XPS 9000, 64 bit, running Windows 7 Home Premium - the graphics card is an Nvidia GeForce GTX 260.
So you should easily be able to replicate the problem in-house. Of note, it's not a specific Photoshop issue, it's any program that makes use of the ICC profile.
Thanks,
Ken