Hi' Just to add to the growing list. I had a Dell U2410 monitor A00 delivered to me on the 9th Jan 2010 and at first thought it was very good BUT when I opened up a picture in Photoshop I found the photo to have a green/yellow colour cast. When the same photo was opened in windows picture viewer it was very good. I phoned Dell and they sent me a new monitor which I received today 5th Jan. I did notice on the box label that it was the same number (A00) as the first one, anyway I set it up and put a photo up and yes you have guessed it , it has the same fault a greenish/yellow colour cast. Neither of these monitors are any good to me as most of my PC work is using Photoshop as I am a photographer. I called Dell support again and after being pushed from pillar to post for 1 hour 25 mins and having trouble talking to Indian staff, having to repeat myself over and over I now wish I had NEVER brought a dell product. I still have no answer from Dell as to the problem and one of the staff even denied hearing of this major fault with this monitor. Dell promised to phone me on Monday to arrange for a full refund. So I will have to look for another make. I am very angry as I thought I had treated myself to a quality monitor for graphics work. I now wish I had my old CRT monitor back.
A very unhappy DELL customer, will NOT buy DELL again or recommend them.
Hi Arthur, is an uniform cast you are seeing or a gradation? eg. set a white (255R,255G,255B) image full screen, if the monitor shows, instead of uniform white, a yellow/green cast fading to pink from left to right or top to bottom then according to DELL this is a "feature/characteristic" of the panel and there is nothing you can do to fix it other than asking for a refund and buy a NEC instead. If the color is uniform then it will definately be fixed by the beta ICM file or by an hardware calibrator.
Hi' Thanks for your reply but as I am not very technical so I will just send the monitors back for a refund and start again with another make. I will have a look at NEC as you sugest but I will need to know that whatever I buy will run ok with photoshop and has good clear graphics and colour and viewing angle. In answer to your question, if I open up white blank page in photoshop the whole sheet is an even shade of pale green/yellow. If I open a black and white print it has the same problem. This is my first and last Dell product and their help line is so very poor I could not stand another long winded phone call to achive nothing. WHY CAN'T DELL ADMIT THIS MONITOR IS NOT AS GOOD AS ADVERTISED FOR THE MORE SERIOUS GRAPHICS USER. DO WHAT TOYOTA HAVE NOW DONE AND CALL THEM ALL IN AND SORT OUT THE KNOWN PROBLEMS TO PRESERVE FUTURE CUSTOM.
HI' All, I think I may have solved the yellow/green tinting problem with the Dell U2410. Well this is what I did and it seems to work. Open Photoshop > open up a photo > go to Edit > Assign Profile > choose U2410 in the drop down list > and then click the profile button, you should see the colour change and be ok. The only problem I found is you have to do this for each photo opened. (Dose anyone know how to overcome this) Next set printer up, change printer profile to Dell U2410. Now what you see on the monitor will print out the same ???? (well mine did)
I am so glad someone else is having these issues as well. I have tried and tried to calibrated and assign profiles to no avail. My husband purchased mine through amazon.com so I am having a heck of a time getting this issue resolved. As I type this I am on the phone with a dell rep. hoping to get this resolved. That is it as soon as I get my money back I am going to Mac!
Guys.. Read through this whole thread carefully from the start. The corrupt Photoshop profile reports, and the subsequent problems that some colour managed applications have with that profile (where they show things like white as a shade of green under some scenarios) are a known issue. The solution is currently to remove the U2410 ICM profile from your Colour Management settings (under the control panel in Windows). Most people probably installed it with the driver file included on your U2410 CD, or perhaps from Windows update. So, again, the solution is to stop Windows/OSX/whatever from using this profile.
Dell have posted a beta ICM file, also mentioned in this thread, and that seems to fix Photoshop reporting the ICM file as corrupt. However there are still issues with this beta profile, which appears to specifically relate to how well the information contained within it translates images to formats like sRGB, where it causes a fairly obvious reduction in image quality. Thus, unless you're only going to use it within Photoshop, you're currently better off removing the original and the beta ICM profile from your settings.
If you're really concerned about colour issues it's probably best to stick to the U2410's sRGB preset for general usage right now. Wait for someone at Dell, Innolux, or whoever is actually dealing with this problem for them, to figure out what's going wrong. The only reason a valid ICM file would be nice is you can leave the U2410 in full colour gamut mode and colour managed applications will automatically render the correct colours without the need to manually change to different modes. Hopefully it won't be too long till they come along with a monitor ICM profile which produces better results.
Btw - To those who've been following along - I can't help wondering if the problems implementing this stuff are connected to the previous dither issues in Rev A00 U2410's too, given that it seems likely the cause of that was something to do with colour measurement and how it related to the U2410's hardware LUT (Look Up Table) settings. Perhaps not. Just interesting (if a little disconcerting) to see how Dell currently seem to be in a learning process themselves when it comes to how to properly deal with a wider gamut device like the U2410..
I am about to buy the U2410, I will use it extensively with Photoshop CS4, is there any solution for this issue or do you advise me look for another brand/model?
The solution is to buy your own calibrator like Display Eye One or Spyder. But still you have 90% risk of getting a green-to-pink tinted screen which is going to spoil your buy.
Hi, with that budget you should definitely be able to get a NEC 2490wuxi2, great monitor, same IPS as the DELL, differently from DELL they have a technology called ColorComp which will allow you to change the color/brightness independently for different areas of the screen just in case your panel may have uniformity problems. NEC and APPLE are getting LGs best yelds on the 21,24 and 27" panels so NEC is definately a go-go-go.
I have a A01 rev U2410 and after replacing the original ICM with the latest beta ICM (which indeed solved the photoshop message and the greeny issues) it apperars now that sRGB mode have a green/yellowish tone (I'm refering to all over the screen, not a gradient).
Before the ICM replace the sRGB Preset Mode seemed more accurate (when not in Windows photo viewer)... now AdobeRGB is more close to reall colors. Also both of them have now a greater difference in colors between internet explorer and Windows viewer or Photoshop...
To get an idea of the deviation take look at the image...
Since I'm doing a lot of photo editing, sRGB is the mode that supposed to fit... but at this point AdobeRGB (which I'd like to avoid for its "fake" gamut) looks closest to the real color proportions...
Until (if?) a new fix for that, what do you suggest me to do...? Equalize the green/yellow tone via GPU and stay in sRGB mode? Try a custom mode "callibration" or what...?
Thanks in advance
EDIT: I think I've found the solution to my problem. The deviation was a result of ICC depended programs (ie photoshop) and Win7 Color Management settings, since I've set the DELL U2410 Beta3 icm as the default profile...
Now after adding sRGB, DELL U2410 D6500 and AdobeRGB in ICC Profiles and setting sRGB as default everything seems normal in all applications (and surprisingly accurate)...
Arthur63
3 Posts
0
February 5th, 2010 20:00
Hi' Just to add to the growing list. I had a Dell U2410 monitor A00 delivered to me on the 9th Jan 2010 and at first thought it was very good BUT when I opened up a picture in Photoshop I found the photo to have a green/yellow colour cast. When the same photo was opened in windows picture viewer it was very good. I phoned Dell and they sent me a new monitor which I received today 5th Jan. I did notice on the box label that it was the same number (A00) as the first one, anyway I set it up and put a photo up and yes you have guessed it , it has the same fault a greenish/yellow colour cast. Neither of these monitors are any good to me as most of my PC work is using Photoshop as I am a photographer. I called Dell support again and after being pushed from pillar to post for 1 hour 25 mins and having trouble talking to Indian staff, having to repeat myself over and over I now wish I had NEVER brought a dell product. I still have no answer from Dell as to the problem and one of the staff even denied hearing of this major fault with this monitor. Dell promised to phone me on Monday to arrange for a full refund. So I will have to look for another make. I am very angry as I thought I had treated myself to a quality monitor for graphics work. I now wish I had my old CRT monitor back.
A very unhappy DELL customer, will NOT buy DELL again or recommend them.
Arthur
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 5th, 2010 23:00
Arthur63,
Did you test the beta U2410.ICM?
panzaman
62 Posts
0
February 5th, 2010 23:00
Hi Arthur, is an uniform cast you are seeing or a gradation? eg. set a white (255R,255G,255B) image full screen, if the monitor shows, instead of uniform white, a yellow/green cast fading to pink from left to right or top to bottom then according to DELL this is a "feature/characteristic" of the panel and there is nothing you can do to fix it other than asking for a refund and buy a NEC instead. If the color is uniform then it will definately be fixed by the beta ICM file or by an hardware calibrator.
regards
Arthur63
3 Posts
0
February 6th, 2010 16:00
Hi' Thanks for your reply but as I am not very technical so I will just send the monitors back for a refund and start again with another make. I will have a look at NEC as you sugest but I will need to know that whatever I buy will run ok with photoshop and has good clear graphics and colour and viewing angle. In answer to your question, if I open up white blank page in photoshop the whole sheet is an even shade of pale green/yellow. If I open a black and white print it has the same problem. This is my first and last Dell product and their help line is so very poor I could not stand another long winded phone call to achive nothing. WHY CAN'T DELL ADMIT THIS MONITOR IS NOT AS GOOD AS ADVERTISED FOR THE MORE SERIOUS GRAPHICS USER. DO WHAT TOYOTA HAVE NOW DONE AND CALL THEM ALL IN AND SORT OUT THE KNOWN PROBLEMS TO PRESERVE FUTURE CUSTOM.
Regards,
Arthur.
Arthur63
3 Posts
0
February 9th, 2010 06:00
HI' All, I think I may have solved the yellow/green tinting problem with the Dell U2410. Well this is what I did and it seems to work. Open Photoshop > open up a photo > go to Edit > Assign Profile > choose U2410 in the drop down list > and then click the profile button, you should see the colour change and be ok. The only problem I found is you have to do this for each photo opened. (Dose anyone know how to overcome this) Next set printer up, change printer profile to Dell U2410. Now what you see on the monitor will print out the same ???? (well mine did)
Have a go and let me know,
Arthur.
kylabranch
1 Message
1
February 9th, 2010 14:00
I am so glad someone else is having these issues as well. I have tried and tried to calibrated and assign profiles to no avail. My husband purchased mine through amazon.com so I am having a heck of a time getting this issue resolved. As I type this I am on the phone with a dell rep. hoping to get this resolved. That is it as soon as I get my money back I am going to Mac!
P.A.K
56 Posts
0
February 10th, 2010 02:00
Guys.. Read through this whole thread carefully from the start. The corrupt Photoshop profile reports, and the subsequent problems that some colour managed applications have with that profile (where they show things like white as a shade of green under some scenarios) are a known issue. The solution is currently to remove the U2410 ICM profile from your Colour Management settings (under the control panel in Windows). Most people probably installed it with the driver file included on your U2410 CD, or perhaps from Windows update. So, again, the solution is to stop Windows/OSX/whatever from using this profile.
Dell have posted a beta ICM file, also mentioned in this thread, and that seems to fix Photoshop reporting the ICM file as corrupt. However there are still issues with this beta profile, which appears to specifically relate to how well the information contained within it translates images to formats like sRGB, where it causes a fairly obvious reduction in image quality. Thus, unless you're only going to use it within Photoshop, you're currently better off removing the original and the beta ICM profile from your settings.
If you're really concerned about colour issues it's probably best to stick to the U2410's sRGB preset for general usage right now. Wait for someone at Dell, Innolux, or whoever is actually dealing with this problem for them, to figure out what's going wrong. The only reason a valid ICM file would be nice is you can leave the U2410 in full colour gamut mode and colour managed applications will automatically render the correct colours without the need to manually change to different modes. Hopefully it won't be too long till they come along with a monitor ICM profile which produces better results.
Btw - To those who've been following along - I can't help wondering if the problems implementing this stuff are connected to the previous dither issues in Rev A00 U2410's too, given that it seems likely the cause of that was something to do with colour measurement and how it related to the U2410's hardware LUT (Look Up Table) settings. Perhaps not. Just interesting (if a little disconcerting) to see how Dell currently seem to be in a learning process themselves when it comes to how to properly deal with a wider gamut device like the U2410..
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 10th, 2010 05:00
Posted this at 7:22am this morning. Version 2 of the U2410.ICM file is out.
JPhillips1963
1 Message
0
February 26th, 2010 06:00
Has anyone ran the version 2 and has it helped? Also if I use my on color profile from a spyder 3 express will I have these issues?
Brokensoul
1 Message
0
February 27th, 2010 22:00
i am running version 2 of the beta icm right now and it is better yes but it still needs a little work done to it
WilliamGS
2 Posts
0
March 14th, 2010 21:00
Hello,
I am about to buy the U2410, I will use it extensively with Photoshop CS4, is there any solution for this issue or do you advise me look for another brand/model?
Thanks,
William GS
panzaman
62 Posts
0
March 15th, 2010 02:00
The solution is to buy your own calibrator like Display Eye One or Spyder. But still you have 90% risk of getting a green-to-pink tinted screen which is going to spoil your buy.
I would save up and go for a Nec or Eizo.
panzaman
62 Posts
0
March 15th, 2010 08:00
Hi, with that budget you should definitely be able to get a NEC 2490wuxi2, great monitor, same IPS as the DELL, differently from DELL they have a technology called ColorComp which will allow you to change the color/brightness independently for different areas of the screen just in case your panel may have uniformity problems. NEC and APPLE are getting LGs best yelds on the 21,24 and 27" panels so NEC is definately a go-go-go.
WilliamGS
2 Posts
0
March 15th, 2010 08:00
Thanks for your advice,
Which one do you recommend? My budget is around 1000.00 US Dolars.
dimbal
1 Message
0
March 18th, 2010 06:00
Hi
I have a A01 rev U2410 and after replacing the original ICM with the latest beta ICM (which indeed solved the photoshop message and the greeny issues) it apperars now that sRGB mode have a green/yellowish tone (I'm refering to all over the screen, not a gradient).
Before the ICM replace the sRGB Preset Mode seemed more accurate (when not in Windows photo viewer)... now AdobeRGB is more close to reall colors. Also both of them have now a greater difference in colors between internet explorer and Windows viewer or Photoshop...
To get an idea of the deviation take look at the image...
Since I'm doing a lot of photo editing, sRGB is the mode that supposed to fit... but at this point AdobeRGB (which I'd like to avoid for its "fake" gamut) looks closest to the real color proportions...
Until (if?) a new fix for that, what do you suggest me to do...? Equalize the green/yellow tone via GPU and stay in sRGB mode? Try a custom mode "callibration" or what...?
Thanks in advance
EDIT: I think I've found the solution to my problem. The deviation was a result of ICC depended programs (ie photoshop) and Win7 Color Management settings, since I've set the DELL U2410 Beta3 icm as the default profile...
Now after adding sRGB, DELL U2410 D6500 and AdobeRGB in ICC Profiles and setting sRGB as default everything seems normal in all applications (and surprisingly accurate)...