You're going to have to call or otherwise contact them if you want the drive replaced under warranty, which is what needs to be done.

Impossible to advise without knowing where you are - in the US, outside the US (where?) and whether  you bought the system from Dell or a reseller like Best BUy, Staples, etc (in which case your service and support are through the store, not Dell).

Good point - thanks.

I'm in the UK & bought from PC World. I'll try them directly....

You'll find some UK telephone numbers here + here which might be of help?

From those, these would appear to be the most likely two you need (tech support for home users):   0870 908 0800  /  0844 338 1000 :emotion-5: