I download the driver you said from gateway site, but when I install it the driver of my video card rimain the same, the version 8.634.0.0 that is the one of the dell web-site.
Please allow me to relate my experiences with Dell Malaysia.
I have been a Dell notebook user since 1996. In those days, Dell built solid notebooks and had a solid reputation for service to back their products. When my first notebook died, a technician turned and below is our conversation which took place: “Sir, I am afraid your harddisk has crashed.” “What should I do now?” “We could replace your harddisk at RM700.” “OK go ahead.” “Sir, I noticed that your warranty has expired.” “Oh, I didn’t know that.” “But if you renew your warranty, it will give your PC another year of protection, and your harddisk will be changed free.” “Oh, how must does it cost?” “RM300 only. Shall I renew your warranty?” “Sure go ahead.” “Sir, we do not stock the exact harddisk you have anymore. Yours is a 60MB version. Can we replace it with a 80MB version?” “Sure, go ahead, how much will the bill come up to?” “No charge sir, it’s all covered under the warranty.”
This simple act of service has driven me to promote Dell with an evangelical fervour in every company I have been employed. I have purchased 8 Dell notebooks for my use and have always been the Dell pioneer user in every company I worked for. Ultimately, directly under my supervision, more than 100 Dell desktops and notebooks have been purchased. I know this may not seem like much with your global scale of operations, but it is thousands of committed users like me who move your products every day with our little influence in our places of work.
The typical perception of Dell such as “Dell doesn’t do leading edge stuff” “Dell is unreliable” are easily countered with “Yes, not leading edge, and yes, any machine will fail, but Dell’s service never fails. If your HP machine goes down, it takes three days to get it back, but with Dell, the problem is resolved within 24 hours.” I have been repeating this mantra for the last 12 years because of my pleasant experience with Dell more than one decade ago!
Unfortunately, this is true no more. Dell’s service has steadily deteriorated. There was an incident a few years ago when we had a problem – the technician promptly turned up with a motherboard replacement. When asked how was it Dell knew what the problem was, he smiled at me and said it was a known defect. There was no phone call, no e-mail, no recall, no voluntary replacement of motherboards – just silence until the customer complained.
Design faults are creeping up in Dell notebooks. My Inspiron 8200 had a problem with its power button. When sent to the repair shop, the technician zoomed straight to the connector say, “Oh this model has problems with the internal connectors. I will push the connector back in but it will dislodge again over time.”
My latest purchase, Dell’s Studio 1557, was an unmitigated disaster. I was looking forward to being one of first owners of a Dell i7 notebook here in Malaysia. Unfortunately, my joy turned to alarm when the machine started freezing up about twice a day from day one. It seems I am not the only person suffering from this (search your Dell forums keywords “studio 1557 freezes”). After consulting technical support twice for diagnostics and restoring to factory, the problem persisted.
Then Dell sent a helpful gentleman with a bank of memory chips and new heatsinks. I was impressed by the way your service partner conducted himself and was helpful to the point of giving me his mobile number when I requested it. He replaced one bank of memory and the heatsinks. Then I pointed out that if a memory chip was bad, he only had a 50% chance of solving the problem with one bank since my notebook came with two. He said he would check whether he was authorized to leave the extra bank with me for my own swapping and tests. He got on the phone with Dell and his request was unfortunately denied.
The problem was not resolved. Within a few days, I was calling technical support again. The gentleman on the line asked me to remove the bank of memory chips which was not replaced. I told him Dell was supposed to send me 24 hours service and I am not interested in opening up my notebook and voiding my warranty. He replied was OK to do so under telephone guidance from Dell. Then I told him that my office does not keep screwdrivers in case computers from Dell failed and needed to be opened up.
As an alternative, he proposed to collect the notebook for troubleshooting for a period of 5 days – no replacement PC provided. Obviously, any sane office worker will not accept 5 days of lost productivity! My conversation with him got more and more frustrating and was running in circles when I asked to speak to his supervisor. I was put on hold for 10 minutes and he said his supervisor was out. Then I asked him to get his supervisor to return call – to which he replied he couldn’t do that.
I asked to speak to his manager, again I was put on hold for an unreasonably long time. Again, manager was not around. He kept insisting he was trying to solve my problem while I kept insisting that he send technical support around with a new bank of memory. If Dell thought that defective memory was the source of the problem, it should have had the common sense to send two banks of replacement memory chips in the first place! In the end, I told him politely that I am not getting a solution, he is too young to handle a customer like me and I was going to call the technical support number again, and this time, I hoped someone more intelligent and experienced would answer my call.
My next call was more pleasant. I had a reasonably smart lady walk me through the symptoms and come to a logical conclusion that it could be the software installation provided from Dell. At first, she proposed that I upgrade to a higher model which I refused because the XPS model in question had heating problems (another bad Dell product). Then she suggested that I downgrade to an Inspiron model which I also refused because Inspiron’s did not come with Blueray drives and full HD screens. She then suggested to wipe out my harddisk and reinstall everything from CD. I told her I have done backups and reinstallation twice, courtesy of Dell, and no way was I going to spend another 1½ backing up and another 1½ hours restoring data. I have already spent two sleepless nights doing deep diagnostics on the notebook – the problem could not be a bad memory chip since I ran 3 reiterations of the tests – that is a lot of time spent trying to solve problems which should not exist in the first place.
Then she proposed to send a blank harddisk so that I may have a completely clean install and I could still have access to my data on my old harddisk. Finally, a reasonable solution after so much aggravation. I reminded her to send a replacement memory bank as well just in case. Generally, the whole process of trying to solve my notebook problem reflected a total lack of sensibility to the customer’s needs and a total disregard for his time!
My attitude as a Dell customer has gone from support of religious fervour to one who curses at Dell an average of twice a day (when the machine hangs). Things as complex as notebooks are bound to have problems. It is most unfortunate that Dell’s service recovery through its flawless technical support has deteriorated so much that it is as aggravating as any no-name, brandless Chinese PC maker out there – the only difference is that Dell has a 1800 number. I am most disappointed that a company so highly admired as Dell can fall so low in its customer service. If this slide continues, Dell will continue to lose its customers of influence – those who recommend Dell and make sales on behalf of Dell.
If I have to conclude the contents of this message in one sentence, it would be “Unlike Dell of the past which we loved so much, Dell today delivers faulty products which are surpassed only by its atrocious customer service.” I feel depressed to have to bring business to a more deserving IT company as the relationships I have formed with various Dell employees over the years have made them more than just faceless Dell people – they are my friends. That is why I have spent my time writing to you with an impassioned plea to restore the dignity and pride of Dell – its excellent and flawless customer service and support – before it is too late to recover.
Thank you.
A long time Dell customer.
Marvin Lee Malaysia
[Ironically, this is my second attempt to send this message because the Studio 1557 froze again!]
Did you try the driver update I explained? The ATI 4570 drivers Dell provides are from september 2009, Windows 7 wasn't for sale at that time. Gateway, Toshiba, Acer and also other brands are providing newer better drivers. The Gateway ATI 4570 drivers are from 11-11-2009.
I installed those drivers like I explained. You must edit the .inf files to support the Dell ATI hardware ID. Take a look at my earlier posts.
Since my installation (last Sunday) with a fresh Windows 7 64 bit on my Studio 1557 and the (edited Gateway) 8.672 drivers it's running fine.
Again: Dell please update your drivers!!!!!!! Other brands can do this too!!!!!!
I have the same problem with my brand new Studio 1747, delivered on 28 December 2009 (with Windows 7 Home Premium 64 bit / Core i7-720QM / 4GB DDR3 1333Mhz RAM / 1GB ATI Mobility Radeon HD 4650); the screen freezes at an increasing frequency (every 30 mn now !) and I must also turn it off with the power button. I have updated the BIOS (A03) and the drivers. As it was getting worse, I have re-installed the operating system, using the "Dell factory image restore" facility. A the beginning, It seemed to work better but after half a day of test, I am back to where I was and it has even worsened !!! Did you find a solution?
Update: After updating to the newest 'Realtek PCIe GBE Family Controller' driver via Windows Update (optional update) a few days ago, as mellah7 previously posted, I too haven't experienced any more lockups. Granted, it's only been a couple days, but this is already progress based on my experience.
To those fighting with the lockup issue I would recommend:
1.) update to BIOS A03 (that helped but didn't fully resolve the issue for me)
2.) update to the newest 'Realtek PCIe GBE Family Controller' driver
I'm going to continue to monitor my laptop and will update if there are any changes.
FIrstly - I am having the same problem. Mainly occurrs whenever I watch videos from the net - i.e. Youtube, Screen goes blank and mouse enlarges.
Tonight alone I've had to reset my laptop - hard reset by holding power button 4 times already!
In response to La Torga's Post - Since this has been happening, since day 1 of receiving my computer I had decided to reformat and reinstall windows 7... this did not work.
2ndly I decided to download new drivers for everything - and so your tips for the new BIOS and Radeon Driver still didn't work for me.
In response to the above post - isn't it a little sad that Dell themselves cannot come up with a solution? I'm tempted to download that driver file and install it but I'm weary that it's not an "official" fix...
GET A MAC PEOPLE!!! I was so excited to get my brand new i7 laptop but since it freezes all the time and obviously Dell aren't solving anyone's issues what kind of a company is that? At a MAC store if your product is faulty they replace with a brand new one straight away. Dell obviously know there products are not very good and thus this "11 day return policy".
I'm thoroughly dissappointed with my Dell laptop and will never purchase one again. If there is no official dell solution I'll have to sell this on ebay and will get a Mac instead.
Believe me: THIS IS THE SOLUTION for the "Screen goes blank and mouse enlarges problem" on the Studio 15 (1557).
You can find a lot of this issue on the ATI site and other forums.
The Dell driver 8.632 is old: September 2009, Windows 7 wasn't released at that time.
Other companies are updating the drivers, take a look at the Toshiba site or the Gateway site where I downloaded the latest 8.672 version.
I’m running with the 8.672 for 5 days now and I’m stressing the PC with PowerDVD and vmware workstation every day. I’m running vm clients with W7, Vista and XP. I’m also working with aero functionalities inside the vmware sessions. Believe me, this is stressing the ATI card. With the old drivers I got constantly the big mouse pointer problem. Setting mouse trails on was fixing this issue but it was always followed with a “Atikmdag has stopped responding and has successfully recovered” error and a blue screen.
I contacted Dell and support was telling me that they are testing new drivers. "Just wait". They won't give me a new one.
I think this is bad news. Dell is disappointing me. I’m working for 7 years with Dell clients (Latitude and Optiplex) now. It’s my work. I do the imaging work. I create standard images for all the hardware we provide for the company. We have more than 400 Desktops and 500 Laptops. So I know what I’m doing.
I've updated the drivers to the version you recommended. It was nasty doing it on Windows 7 because Update Driver just tells me the drivers are already updated (same problem as nnavivan)! Then I realised I had to take the following additional steps before updating the drivers.
1. Go Device Manager
2. Expand Display adapters
3. Right click on ATI Mobility Radeon HD 4570 >> Disable
4. Double click on ATI Mobility Radeon HD 4570
5. Follow rest of your instructions on installing the new drivers
Yoohoo! I now have v8.672.3.0! Now let's see if this pile of junk freezes up again!
nnavivan, why don't you try the above? It might work for you.
mellah7, I updated my Realtek PCIe GBE Family Controller using Windows Update on 23rd December and again today (although there was no change in version numbers). Immediately after the update, my computer froze! Talk about ironic. Unfortunately, this is not the solution for me - my PC was freezing anyway even with the latest drivers since 23rd December. Thanks for your advice though, much appreciated.
nnavivan
18 Posts
0
January 4th, 2010 08:00
Hwam,
I download the driver you said from gateway site, but when I install it the driver of my video card rimain the same, the version 8.634.0.0 that is the one of the dell web-site.
Was you able to install a newer driver?
hwam
147 Posts
0
January 4th, 2010 10:00
I modified two files to make it work with the ATI 4570 HD card from Dell.
Two files I changed are in the:
VGA_ATI_V8.672.3_7a\02. VGA_ATI_V8.672.3_Win7x32xx64_WHQL\Packages\Drivers\Display\W76A_INF
folder.
I added the following lines in: C7_91695.inf and CH_91695.inf
"ATI Mobility Radeon HD 4570" = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02BE1028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02EA1028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02BD1028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_04131028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_04171028
The 02BD1028 is for the ATI 4570 HD card in the Dell Studio 1557.
Greetings.
MarvinLee
9 Posts
0
January 5th, 2010 06:00
Open Letter to Michael Dell
Dear Michael,
Please allow me to relate my experiences with Dell Malaysia.
I have been a Dell notebook user since 1996. In those days, Dell built solid notebooks and had a solid reputation for service to back their products. When my first notebook died, a technician turned and below is our conversation which took place:
“Sir, I am afraid your harddisk has crashed.”
“What should I do now?”
“We could replace your harddisk at RM700.”
“OK go ahead.”
“Sir, I noticed that your warranty has expired.”
“Oh, I didn’t know that.”
“But if you renew your warranty, it will give your PC another year of protection, and your harddisk will be changed free.”
“Oh, how must does it cost?”
“RM300 only. Shall I renew your warranty?”
“Sure go ahead.”
“Sir, we do not stock the exact harddisk you have anymore. Yours is a 60MB version. Can we replace it with a 80MB version?”
“Sure, go ahead, how much will the bill come up to?”
“No charge sir, it’s all covered under the warranty.”
This simple act of service has driven me to promote Dell with an evangelical fervour in every company I have been employed. I have purchased 8 Dell notebooks for my use and have always been the Dell pioneer user in every company I worked for. Ultimately, directly under my supervision, more than 100 Dell desktops and notebooks have been purchased. I know this may not seem like much with your global scale of operations, but it is thousands of committed users like me who move your products every day with our little influence in our places of work.
The typical perception of Dell such as “Dell doesn’t do leading edge stuff” “Dell is unreliable” are easily countered with “Yes, not leading edge, and yes, any machine will fail, but Dell’s service never fails. If your HP machine goes down, it takes three days to get it back, but with Dell, the problem is resolved within 24 hours.” I have been repeating this mantra for the last 12 years because of my pleasant experience with Dell more than one decade ago!
Unfortunately, this is true no more. Dell’s service has steadily deteriorated. There was an incident a few years ago when we had a problem – the technician promptly turned up with a motherboard replacement. When asked how was it Dell knew what the problem was, he smiled at me and said it was a known defect. There was no phone call, no e-mail, no recall, no voluntary replacement of motherboards – just silence until the customer complained.
Design faults are creeping up in Dell notebooks. My Inspiron 8200 had a problem with its power button. When sent to the repair shop, the technician zoomed straight to the connector say, “Oh this model has problems with the internal connectors. I will push the connector back in but it will dislodge again over time.”
My latest purchase, Dell’s Studio 1557, was an unmitigated disaster. I was looking forward to being one of first owners of a Dell i7 notebook here in Malaysia. Unfortunately, my joy turned to alarm when the machine started freezing up about twice a day from day one. It seems I am not the only person suffering from this (search your Dell forums keywords “studio 1557 freezes”). After consulting technical support twice for diagnostics and restoring to factory, the problem persisted.
Then Dell sent a helpful gentleman with a bank of memory chips and new heatsinks. I was impressed by the way your service partner conducted himself and was helpful to the point of giving me his mobile number when I requested it. He replaced one bank of memory and the heatsinks. Then I pointed out that if a memory chip was bad, he only had a 50% chance of solving the problem with one bank since my notebook came with two. He said he would check whether he was authorized to leave the extra bank with me for my own swapping and tests. He got on the phone with Dell and his request was unfortunately denied.
The problem was not resolved. Within a few days, I was calling technical support again. The gentleman on the line asked me to remove the bank of memory chips which was not replaced. I told him Dell was supposed to send me 24 hours service and I am not interested in opening up my notebook and voiding my warranty. He replied was OK to do so under telephone guidance from Dell. Then I told him that my office does not keep screwdrivers in case computers from Dell failed and needed to be opened up.
As an alternative, he proposed to collect the notebook for troubleshooting for a period of 5 days – no replacement PC provided. Obviously, any sane office worker will not accept 5 days of lost productivity! My conversation with him got more and more frustrating and was running in circles when I asked to speak to his supervisor. I was put on hold for 10 minutes and he said his supervisor was out. Then I asked him to get his supervisor to return call – to which he replied he couldn’t do that.
I asked to speak to his manager, again I was put on hold for an unreasonably long time. Again, manager was not around. He kept insisting he was trying to solve my problem while I kept insisting that he send technical support around with a new bank of memory. If Dell thought that defective memory was the source of the problem, it should have had the common sense to send two banks of replacement memory chips in the first place! In the end, I told him politely that I am not getting a solution, he is too young to handle a customer like me and I was going to call the technical support number again, and this time, I hoped someone more intelligent and experienced would answer my call.
My next call was more pleasant. I had a reasonably smart lady walk me through the symptoms and come to a logical conclusion that it could be the software installation provided from Dell. At first, she proposed that I upgrade to a higher model which I refused because the XPS model in question had heating problems (another bad Dell product). Then she suggested that I downgrade to an Inspiron model which I also refused because Inspiron’s did not come with Blueray drives and full HD screens. She then suggested to wipe out my harddisk and reinstall everything from CD. I told her I have done backups and reinstallation twice, courtesy of Dell, and no way was I going to spend another 1½ backing up and another 1½ hours restoring data. I have already spent two sleepless nights doing deep diagnostics on the notebook – the problem could not be a bad memory chip since I ran 3 reiterations of the tests – that is a lot of time spent trying to solve problems which should not exist in the first place.
Then she proposed to send a blank harddisk so that I may have a completely clean install and I could still have access to my data on my old harddisk. Finally, a reasonable solution after so much aggravation. I reminded her to send a replacement memory bank as well just in case. Generally, the whole process of trying to solve my notebook problem reflected a total lack of sensibility to the customer’s needs and a total disregard for his time!
My attitude as a Dell customer has gone from support of religious fervour to one who curses at Dell an average of twice a day (when the machine hangs). Things as complex as notebooks are bound to have problems. It is most unfortunate that Dell’s service recovery through its flawless technical support has deteriorated so much that it is as aggravating as any no-name, brandless Chinese PC maker out there – the only difference is that Dell has a 1800 number. I am most disappointed that a company so highly admired as Dell can fall so low in its customer service. If this slide continues, Dell will continue to lose its customers of influence – those who recommend Dell and make sales on behalf of Dell.
If I have to conclude the contents of this message in one sentence, it would be “Unlike Dell of the past which we loved so much, Dell today delivers faulty products which are surpassed only by its atrocious customer service.” I feel depressed to have to bring business to a more deserving IT company as the relationships I have formed with various Dell employees over the years have made them more than just faceless Dell people – they are my friends. That is why I have spent my time writing to you with an impassioned plea to restore the dignity and pride of Dell – its excellent and flawless customer service and support – before it is too late to recover.
Thank you.
A long time Dell customer.
Marvin Lee
Malaysia
[Ironically, this is my second attempt to send this message because the Studio 1557 froze again!]
hwam
147 Posts
0
January 5th, 2010 06:00
Marvin,
Did you try the driver update I explained? The ATI 4570 drivers Dell provides are from september 2009, Windows 7 wasn't for sale at that time. Gateway, Toshiba, Acer and also other brands are providing newer better drivers. The Gateway ATI 4570 drivers are from 11-11-2009.
I installed those drivers like I explained. You must edit the .inf files to support the Dell ATI hardware ID. Take a look at my earlier posts.
Since my installation (last Sunday) with a fresh Windows 7 64 bit on my Studio 1557 and the (edited Gateway) 8.672 drivers it's running fine.
Again: Dell please update your drivers!!!!!!! Other brands can do this too!!!!!!
Greetings.
hwam
147 Posts
0
January 5th, 2010 07:00
Remove al the lines which start with "ATI Mobility Radeon HD 4570" and put the following lines in it.
Do this in both files C7_91695.inf and CH_91695.inf
"ATI Mobility Radeon HD 4570" = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02BE1028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02EA1028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02BD1028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_04131028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_04171028
Just copy past the text above.
nnavivan
18 Posts
0
January 5th, 2010 07:00
Hwam,
I tried to do as you said, but I was not able to have a new driver, it remain the old one.
But when i open the two text file you said, where I have to past the line you wrote? At the end of the file or with the other same line?
Thank you for your help,
nnavivan
phil2bale
1 Message
0
January 5th, 2010 10:00
I have the same problem with my brand new Studio 1747, delivered on 28 December 2009 (with Windows 7 Home Premium 64 bit / Core i7-720QM / 4GB DDR3 1333Mhz RAM / 1GB ATI Mobility Radeon HD 4650); the screen freezes at an increasing frequency (every 30 mn now !) and I must also turn it off with the power button. I have updated the BIOS (A03) and the drivers. As it was getting worse, I have re-installed the operating system, using the "Dell factory image restore" facility. A the beginning, It seemed to work better but after half a day of test, I am back to where I was and it has even worsened !!! Did you find a solution?
mellah7
4 Posts
0
January 5th, 2010 15:00
Ok everyone please stop tearing into the depths of your new laptops.
My laptop is now working fine, all that is needed is to update the drivers for the
PCIe GBE family controller, mine says 'Realtek PCIe GBE Family Controller', not sure if everyones will.
Go to the device manager and open all the little tabs untill you find it, then double click it, click the driver tab, then Update driver.
After updating this driver i have not had my laptop freeze once in the last 1.5 months since the update.
La Tortuga
20 Posts
0
January 5th, 2010 19:00
Update: After updating to the newest 'Realtek PCIe GBE Family Controller' driver via Windows Update (optional update) a few days ago, as mellah7 previously posted, I too haven't experienced any more lockups. Granted, it's only been a couple days, but this is already progress based on my experience.
To those fighting with the lockup issue I would recommend:
1.) update to BIOS A03 (that helped but didn't fully resolve the issue for me)
2.) update to the newest 'Realtek PCIe GBE Family Controller' driver
I'm going to continue to monitor my laptop and will update if there are any changes.
sofreshstar
6 Posts
0
January 6th, 2010 00:00
FIrstly - I am having the same problem. Mainly occurrs whenever I watch videos from the net - i.e. Youtube, Screen goes blank and mouse enlarges.
Tonight alone I've had to reset my laptop - hard reset by holding power button 4 times already!
In response to La Torga's Post - Since this has been happening, since day 1 of receiving my computer I had decided to reformat and reinstall windows 7... this did not work.
2ndly I decided to download new drivers for everything - and so your tips for the new BIOS and Radeon Driver still didn't work for me.
In response to the above post - isn't it a little sad that Dell themselves cannot come up with a solution? I'm tempted to download that driver file and install it but I'm weary that it's not an "official" fix...
GET A MAC PEOPLE!!! I was so excited to get my brand new i7 laptop but since it freezes all the time and obviously Dell aren't solving anyone's issues what kind of a company is that? At a MAC store if your product is faulty they replace with a brand new one straight away. Dell obviously know there products are not very good and thus this "11 day return policy".
I'm thoroughly dissappointed with my Dell laptop and will never purchase one again. If there is no official dell solution I'll have to sell this on ebay and will get a Mac instead.
mellah7
4 Posts
0
January 6th, 2010 00:00
It is not THE solution, it may well be A solution.
SInce updating the PCIe family controller(over 2 months ago) i have not had any issues with my machine freezing, or any other issues for that matter.
Prior to the update, i was experiencing machine lock ups (freezing, having to power off and restart to get going) every hour or so.
I recommend doing this before anything else, and also doing ALL the windows updates, Recommended and optional.
cheers
hwam
147 Posts
0
January 6th, 2010 00:00
This is the solution. Dell provides old ATI drivers. Other brands have newer versions:
Download the ATI driver here: VGA_ATI_V8.672.3_7a.zip
http://support.gateway.com/support/drivers/getFile.asp?id=24180&dscr=ATI%20Video%20Driver%20Version%208.672.3&uid=25628003
Modify two files to make it work with the ATI 4570 HD card from Dell.
Two files I changed are in the:
VGA_ATI_V8.672.3_7a\02. VGA_ATI_V8.672.3_Win7x32xx64_WHQL\Packages\Drivers\Display\W76A_INF
folder.
Remove al the lines which start with "ATI Mobility Radeon HD 4570" and put the following lines in it.
Do this in both files C7_91695.inf and CH_91695.inf
"ATI Mobility Radeon HD 4570" = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02BE1028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02EA1028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_02BD1028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_04131028
"ATI Mobility Radeon HD 4570 " = ati2mtag_M9x, PCI\VEN_1002&DEV_9553&SUBSYS_04171028
Just copy past the text above.
The 02BD1028 is for the ATI 4570 HD card in the Dell Studio 1557.
After editing:
Update via the device manager:
- Computer Properties -> Device Manager
- Go to the Video driver (Display adapters)
- Double click on the ATI card
- Go to the Driver tab
- Press Update Driver
- Choose Browse my Computer
- Choose Let me Pick frokm a list
- Choose Have disk
- Browse to the W76A_INF folder where the edited inf files are
- Press OK
- Just choose the first Ati Mobility Radeon HD 4570.
- After that Windows will warn but Choose to install
That's it.
hwam
147 Posts
0
January 6th, 2010 01:00
Believe me: THIS IS THE SOLUTION for the "Screen goes blank and mouse enlarges problem" on the Studio 15 (1557).
You can find a lot of this issue on the ATI site and other forums.
The Dell driver 8.632 is old: September 2009, Windows 7 wasn't released at that time.
Other companies are updating the drivers, take a look at the Toshiba site or the Gateway site where I downloaded the latest 8.672 version.
I’m running with the 8.672 for 5 days now and I’m stressing the PC with PowerDVD and vmware workstation every day. I’m running vm clients with W7, Vista and XP. I’m also working with aero functionalities inside the vmware sessions. Believe me, this is stressing the ATI card. With the old drivers I got constantly the big mouse pointer problem. Setting mouse trails on was fixing this issue but it was always followed with a “Atikmdag has stopped responding and has successfully recovered” error and a blue screen.
I contacted Dell and support was telling me that they are testing new drivers. "Just wait". They won't give me a new one.
I think this is bad news. Dell is disappointing me. I’m working for 7 years with Dell clients (Latitude and Optiplex) now. It’s my work. I do the imaging work. I create standard images for all the hardware we provide for the company. We have more than 400 Desktops and 500 Laptops. So I know what I’m doing.
Greetings.
sofreshstar
6 Posts
0
January 6th, 2010 02:00
Ok - will try this solution as currently my mouse pointer is enlarged and it's really irritating me. I'll post if the solution works!
MarvinLee
9 Posts
0
January 6th, 2010 04:00
hwam,
I've updated the drivers to the version you recommended. It was nasty doing it on Windows 7 because Update Driver just tells me the drivers are already updated (same problem as nnavivan)! Then I realised I had to take the following additional steps before updating the drivers.
1. Go Device Manager
2. Expand Display adapters
3. Right click on ATI Mobility Radeon HD 4570 >> Disable
4. Double click on ATI Mobility Radeon HD 4570
5. Follow rest of your instructions on installing the new drivers
Yoohoo! I now have v8.672.3.0! Now let's see if this pile of junk freezes up again!
nnavivan, why don't you try the above? It might work for you.
mellah7, I updated my Realtek PCIe GBE Family Controller using Windows Update on 23rd December and again today (although there was no change in version numbers). Immediately after the update, my computer froze! Talk about ironic. Unfortunately, this is not the solution for me - my PC was freezing anyway even with the latest drivers since 23rd December. Thanks for your advice though, much appreciated.