Please check the event log to know if you still have the "Atikmdag has stopped responding and has successfully recovered" problem. I think it's in the system log.
You can do this now and check at the system crash time.
Grt.
I still get this error in the event logs..... except instead of becoming completely unresponseive, my browser just crashes after the display driver restarts....
I've updated every device driver I could find... the network devices, sound, everything!... I still have hanging when I play streaming vids off Hulu or youtube
Some days ago I call dell to explain my problem and they said me to change in bios advanced virtualization from enabled to disabled: someone knows what it means?
I had problems with my new dell studio freezing when watching video mainly and also had random blue screens. read a post on here (sorry don't have link) and also a post on windows7forums which suggested using ATI driver modder to create mobility versions of the most recent drivers for the ATI card and then update that. since doing that mine has been working fine.
I also check the modder. The Modtool_1.2.1.0_EN is supporting the Mobility 4570 and can modify the .inf files for you. The latest ATI driver (desktop version) is 9.12. The driver in this package is version 8.681.0.
Again i little bit newer. I currently also run with version 8.672.3.0.
I wanted to know if anyone is running with the (desktop) 8.681.0 version on a Studio 1557 with the ATI Mobility 4570 card.
The Modtool can modify the Catalyst 9.12 package. I did it. But I did not install the driver yet.
Is somebody working with 9.12 (8.681.0) version on a Studio 1557 ???????
basically you need to download driver modder http://www.hardwareheaven.com/modtool.php
this software will then modify ay ati driver to use with the card we have
currently i'm running 8.672.3.0 version of the drivers but i'd guess you vold install later ones but as mine is currently stable i'm not changing anything for the time being
Can you reproduce the freezing issue? What kind of software? Or youtube video?
I was able to reproduce the freeze "Atikmdag has stopped responding and has successfully recovered" problem with the old 8.632 version. Playing a DVD with PowerDVD 9 was enough to crash it.
With the 8.672 I cannot reproduce it. I got it once with a vmware session. I was playing a .mkv video with VLC in a Windows XP vmware session.
Maybe I will update to the 9.12 (8.681-091124a) version today.
Can please report back if you have a freeze again.
Thanks in advance.
I actually tried the mod tool and the latest driver and catalyst version 9.12 (8.681) a few days ago, but still experienced occasional freezing... like everyone else, it was less than before, but still, I shouldn't have to experience any on a brand new "entertainment" laptop....
hwam, thanks for the solutions and I enjoyed reading these 4-page threads discussion.
My situation is more or less similar, except that I own a studio 1450 with ATI Mobility Radeon HD 4530.
I experienced laptop freezes once a while browsing using ie8, like once a day, not as frequent as you guys have experienced, probably I have not used it too much on video yet.
My driver version is 8.631. Can I try the newer driver you provided on the gateway site? Will that work for Radeon HD 4530?
Can you reproduce the freezing issue? What kind of software? Or youtube video?
I was able to reproduce the freeze "Atikmdag has stopped responding and has successfully recovered" problem with the old 8.632 version. Playing a DVD with PowerDVD 9 was enough to crash it.
With the 8.672 I cannot reproduce it. I got it once with a vmware session. I was playing a .mkv video with VLC in a Windows XP vmware session.
Grt.
I've tried every combo possible. Updated all drivers for all devices as suggested. I tried your solution and it still has occasional crashes. I tried the modded driver and new catalyst an still can't watch steaming vids (YouTube, hulu, etc) in full screen. I won't accept a partial solution so I've asked Dell for one. They said they'll have their solution response team review and get back to me by tomorrow. I'll post what they say when I hear.
aviator_cowboy
11 Posts
0
January 9th, 2010 18:00
I still get this error in the event logs..... except instead of becoming completely unresponseive, my browser just crashes after the display driver restarts....
I've updated every device driver I could find... the network devices, sound, everything!... I still have hanging when I play streaming vids off Hulu or youtube
nnavivan
18 Posts
0
January 9th, 2010 19:00
It did it again, it has frosen.
I've updated the video driver and I also updated Realtek PCIe GBE Family Controller, it worked well for two days but today it stopped one time.
Yes it's better than before (when it stopped twice a day)!
I hope dell could ofiicially resolve the problem with something new driver.
Let's see what will happen next days..............
nnavivan
18 Posts
0
January 9th, 2010 19:00
Some days ago I call dell to explain my problem and they said me to change in bios advanced virtualization from enabled to disabled: someone knows what it means?
hwam
147 Posts
0
January 10th, 2010 03:00
Hi nnavivan,
Did you disable advanced virtualization? Is it helping? Did your system crash after switching it off?
Grt.
nnavivan
18 Posts
0
January 10th, 2010 04:00
Hi Hwam,
yes I disabled virtualization, but it frozen again, less than before but it frozen, you know what is virtualization?
nvidamour
3 Posts
0
January 10th, 2010 12:00
I had problems with my new dell studio freezing when watching video mainly and also had random blue screens. read a post on here (sorry don't have link) and also a post on windows7forums which suggested using ATI driver modder to create mobility versions of the most recent drivers for the ATI card and then update that. since doing that mine has been working fine.
hwam
147 Posts
0
January 11th, 2010 00:00
nvidamour,
Can you explain how to do that or give me the link where I can find information about the modder stuff? I cannot find it on windows7forums.
Thanks.
hwam
147 Posts
0
January 11th, 2010 04:00
Yes, that's the way I explained.
I also check the modder. The Modtool_1.2.1.0_EN is supporting the Mobility 4570 and can modify the .inf files for you. The latest ATI driver (desktop version) is 9.12. The driver in this package is version 8.681.0.
Again i little bit newer. I currently also run with version 8.672.3.0.
I wanted to know if anyone is running with the (desktop) 8.681.0 version on a Studio 1557 with the ATI Mobility 4570 card.
The Modtool can modify the Catalyst 9.12 package. I did it. But I did not install the driver yet.
Is somebody working with 9.12 (8.681.0) version on a Studio 1557 ???????
Grt.
nvidamour
3 Posts
0
January 11th, 2010 04:00
managed to find the link from this site
http://en.community.dell.com/forums/t/19312776.aspx
basically you need to download driver modder http://www.hardwareheaven.com/modtool.php
this software will then modify ay ati driver to use with the card we have
currently i'm running 8.672.3.0 version of the drivers but i'd guess you vold install later ones but as mine is currently stable i'm not changing anything for the time being
hope this helps
hwam
147 Posts
0
January 11th, 2010 05:00
Great! :emotion-1:
Maybe I will update to the 9.12 (8.681-091124a) version today.
Can please report back if you have a freeze again.
Thanks in advance.
MarvinLee
9 Posts
0
January 11th, 2010 05:00
Dear hwam,
Previous Radeon 4750 driver was 8.632.1.2000. then updated to 8.672.3_7a.
Freezes halved from 2 a day on average to only one a day (based on the last 4 days of use).
Pretty good improvement I must say.
This afternoon, I updated to the latest 8.681-091124a (from v9.12 desktop Catalyst using the mod tool) and its been working like a breeze.
But again, like all things IT, I will reserve my comments until a few days of testing.
hwam
147 Posts
0
January 11th, 2010 07:00
aviator_cowboy,
Can you reproduce the freezing issue? What kind of software? Or youtube video?
I was able to reproduce the freeze "Atikmdag has stopped responding and has successfully recovered" problem with the old 8.632 version. Playing a DVD with PowerDVD 9 was enough to crash it.
With the 8.672 I cannot reproduce it. I got it once with a vmware session. I was playing a .mkv video with VLC in a Windows XP vmware session.
Grt.
aviator_cowboy
11 Posts
0
January 11th, 2010 07:00
I actually tried the mod tool and the latest driver and catalyst version 9.12 (8.681) a few days ago, but still experienced occasional freezing... like everyone else, it was less than before, but still, I shouldn't have to experience any on a brand new "entertainment" laptop....
kongsentian
8 Posts
0
January 11th, 2010 18:00
hwam, thanks for the solutions and I enjoyed reading these 4-page threads discussion.
My situation is more or less similar, except that I own a studio 1450 with ATI Mobility Radeon HD 4530.
I experienced laptop freezes once a while browsing using ie8, like once a day, not as frequent as you guys have experienced, probably I have not used it too much on video yet.
My driver version is 8.631. Can I try the newer driver you provided on the gateway site? Will that work for Radeon HD 4530?
Thanks for help.
aviator_cowboy
11 Posts
0
January 11th, 2010 19:00
I've tried every combo possible. Updated all drivers for all devices as suggested. I tried your solution and it still has occasional crashes. I tried the modded driver and new catalyst an still can't watch steaming vids (YouTube, hulu, etc) in full screen. I won't accept a partial solution so I've asked Dell for one. They said they'll have their solution response team review and get back to me by tomorrow. I'll post what they say when I hear.