Cancel a UK Order - 6 Months Delivery!

Question

Hi all, I ordered a Dell i7 Laptop 12th December 2009.  I did this via telephone, and asked the rep for delivery 8th January as it was the date I returned from an overseas trip.  When I received the email confirmation for the order, the expected shipping date showed 8th February instead.  I called the Dell rep straight back, and also emailed him, and he responded via email saying that this was only expected delivery date, and therefore the laptop would arrive in January as he had asked for special delivery.Well, as you guessed, laptop did not arrive in January.  I have kept a check on my Order Status, and it is still showing 'Work in Progress', except today the shipping date has suddenly changed to 7th May.  What????  Unbelievable!  I need this laptop urgently for my music studio, as it is costing me money every day I wait.  I had originally tried to cancel the order in December via the Dell site as per their instruction, but nobody ever contacted me.  I have tried again today, but I don't expect to have any luck with this.  In the meantime I am £1139 out of pocket, and don't have the laptop I expected to be delivered next week.  How can Dell honestly expect me to wait another 3 months for my laptop?  As it is 'Work in Progress', they have to cancel my order immediately.  It is only once it goes into prduction that it can't be cancelled anymore.Please can someone advise my as to how I get this order cancelled in the UK?  I cannot wait until May for this to be delivered.  Thanks in advance for your response, it is appreciated.

Delmeister · Answer

Thanks FireBlade, will update on my progress.  Thing is, I have a Dell Studio 17 that is great, and when my one HD failed, it was replaced within two days via the 3-year in-home warranty which showed that their support worked well.  I love my Dell, and don't really want to get the HP i7...would prefer for the Dell i7 one to arrive.  Only thing is, as a working musician, I need the laptop now, not in May.  Oh how I wish Dell would just send the thing so I don't have to cancel, but it seems my hand is being forced on this one.  Thanks again for replying. it is appreciated.

TheRealFireblad · Answer

Welcome to the forums :emotion-21:

I'm very sorry to hear about your problems. It's obviously becoming a world-wide problem for Dell :emotion-6:

All I can suggest is:

1. Try the following two telephone numbers (tech support - home users: 0870 908 0800 / 0844 338 1000, or one or other of the numbers found here?

2. Try to get the problem escalated via the 'Unresolved Issues' link at the (very) bottom centre of this page?

If you get no joy after any/all those, I'd suggest going to the Citizens Advice Bureau.

And if you paid for the laptop with a credit card, put a stop to the payment authorisation - immediately!

Best of luck :emotion-5:

New to Dell Community

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