the only solution is to replace the motherboard. IT should be covered under warranty. Once a bios flash goes bad and especially on a laptop the motherboard will need to be replaced.
You need to call Dell or whoever you purchased the system from. Note also that if you have not registered your system the Dell data base will not recognize your service tag and then once you do register it, it can take 5-7 days to be posted. I mention this as if you call Dell they may not have your service tag number in their system.
Related Forum on this: HELP!!! Laptop gone dead while running BIOS update.
I REGRET FOLLOWING DELL'S Instruction on updating the BIOS. It killed my LapTop.
Re: HELP!!! Laptop gone dead while running BIOS update 28 Mar 2010 04:28PM
Same thing happened to my Dell Inpirion 1464 Laptop today when running the BIOS update. I bought this Laptop on Friday 26 Mar 10 and it was working flawless until I decided to download the (RECOMMENDED BIOS update 1464_A06.exe from Dell Support Website). I followed their instructions exactly and Laptop completely locked up midway during the BIOS utility update. I could not close the program with any commands like Cntrl, Shift, Escape. I called Dell Support and the online tech instructed me to turn off computer with power button--IT DIDN'T WORK. Next he instructed to hold power button down for a least 10 seconds--IT DIDN'T WORK. Told me to remove battery and it sitll didn't shut off. Finally told me to remove A/C power cord and of course it shut down. Tried to power up laptop afterwards to no avail with online Tech Assist. Laptop has black screen and only the LED power button indicator is steady white.
Call Dell Support. They're in process of sending me the shipping materials so I can send Laptop back to factory. If its hardware your covered by 1 year warranty.
Try www.aqstech.com -- they can unsolder the BIOS chip, flash it externally and resolder it. The cost should be around $100 -- far less than a replacement mainboard.
Davet50
4 Operator
•
14.4K Posts
1
March 14th, 2010 07:00
the only solution is to replace the motherboard. IT should be covered under warranty. Once a bios flash goes bad and especially on a laptop the motherboard will need to be replaced.
You need to call Dell or whoever you purchased the system from. Note also that if you have not registered your system the Dell data base will not recognize your service tag and then once you do register it, it can take 5-7 days to be posted. I mention this as if you call Dell they may not have your service tag number in their system.
RobGr48
2 Posts
0
March 28th, 2010 16:00
Related Forum on this: HELP!!! Laptop gone dead while running BIOS update.
I REGRET FOLLOWING DELL'S Instruction on updating the BIOS. It killed my LapTop.
Re: HELP!!! Laptop gone dead while running BIOS update 28 Mar 2010 04:28PM
Same thing happened to my Dell Inpirion 1464 Laptop today when running the BIOS update. I bought this Laptop on Friday 26 Mar 10 and it was working flawless until I decided to download the (RECOMMENDED BIOS update 1464_A06.exe from Dell Support Website). I followed their instructions exactly and Laptop completely locked up midway during the BIOS utility update. I could not close the program with any commands like Cntrl, Shift, Escape. I called Dell Support and the online tech instructed me to turn off computer with power button--IT DIDN'T WORK. Next he instructed to hold power button down for a least 10 seconds--IT DIDN'T WORK. Told me to remove battery and it sitll didn't shut off. Finally told me to remove A/C power cord and of course it shut down. Tried to power up laptop afterwards to no avail with online Tech Assist. Laptop has black screen and only the LED power button indicator is steady white.
Call Dell Support. They're in process of sending me the shipping materials so I can send Laptop back to factory. If its hardware your covered by 1 year warranty.
Good Luck/Rob
ejn63
9 Legend
•
87.5K Posts
0
April 16th, 2011 11:00
Try www.aqstech.com -- they can unsolder the BIOS chip, flash it externally and resolder it. The cost should be around $100 -- far less than a replacement mainboard.