Dell’s latest tactic is to call outside of the time window I said I can be reached at and at a phone number I said not to call me at and claim that if they can’t reach me that they will close the ticket. At no time have they followed up with CoPilot even though they started the dialog with CoPilot. I have emailed Dell the time I can be reached at in Mountain Time, GMT and now in India Standard Time. I also said to call me at a specific time and number. I shall see if they will. At no time will they give me specific name and number to call back. I have to go through 4 different queues before being disconnected.
JPaulll
3 Posts
0
May 7th, 2010 13:00
A new GPS card did not resolve the problem.
Since Dell provided the software, albeit third party, it should be fully functional.
If CoPilot can not or will not make my system fully functional, Dell should provide GPS software from another vendor. Garmin would be my suggestion.
JPaulll
3 Posts
0
May 11th, 2010 17:00
Dell’s latest tactic is to call outside of the time window I said I can be reached at and at a phone number I said not to call me at and claim that if they can’t reach me that they will close the ticket. At no time have they followed up with CoPilot even though they started the dialog with CoPilot. I have emailed Dell the time I can be reached at in Mountain Time, GMT and now in India Standard Time. I also said to call me at a specific time and number. I shall see if they will. At no time will they give me specific name and number to call back. I have to go through 4 different queues before being disconnected.