Inspiron 1564 freezes and reboots automatically

Question

I recently ordered an Inspiron 1564 (i3 processor, 4GB DDR RAM, Win 7 Home Premium) system. Since I started using it, I have found it to freeze abruptly 5-6 times and reboot for no apparent reasons. The display stops with vertical bars, system gets unresponsive, and after 2-3 minutes the system reboots. I contacted technical support via phone if they had any solution for the issue and they were not of much help. They got me reinstall all softwares into the system but the problem persists.  Seems to be some Video Graphics issue to me. Pls help me out. The log files indicate the following errors:   Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA800412E4E0 BCP2: FFFFF88003ECCD9C BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1

djdash777 · Answer

i am facing exactly the same issue, some vertical bars just appear & the system freezes ..... i have tried several updates but nothing has helped. has any one found a solution to this .

DCX4EVER · Answer

Error code returns as graphics error, most likely in the drivers. D/L drivers from nvidia instead of Dell and load theirs and see if that makes a difference.

Braj Kishore · Answer

This is a Graphics card error. You may need to get the card or the motherboard replaced from Dell. -Braj

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