Start up problems with M1530 XPS

Question

Hi all, I have a M1530 XPS it’s been working fine for over 12 months until this morning. I turned it on made all the noises it normally does when it turns on but the screen is still blank. I have tried taking the battery out etc but no joy, the blue power light does come on and the battery light just flashes to show it charging. Some help would be great

ejn63 · Answer

Is there an image on an external monitor?

nattybuk · Answer

No, just tried in on a external monitor just says 'no signal on it'

ejn63 · Answer

If it's clear the system is running but there is no video, it's probably yet another failed nVidia chip. See

http://en.community.dell.com/blogs/direct2dell/archive/2008/08/18/nvidia-gpu-update-dell-to-offer-warranty-enhancement-to-all-affected-customers-worldwide.aspx

ejn63 · Answer

Call the out of warranty support number - they should waive the fee when the problem is diagnosed:

http://support.dell.com/support/topics/global.aspx/support/dellcare/en/expired_warranty?c=us&cs=19&l=en&s=dhs

nattybuk · Answer

Thanks for that, I have tried to contact dell support but it says my warranty has ran out so i can not email them or ring them about my problem, whats the best way to get around this?

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