Thanks, EJN63. Not sure what it was, but after series of reboots, the problem was resolved.

But regarding your advice about updating drivers on brand-new systems:

>>Unless you're experiencing problems, you don't need any of them.

Is this a general rule of thumb?

Strange coincidence that you replied today, because right now I am waiting for FedEx to accept delivery on an XPS 9100 desktop. (I like the laptop so much, which I use for business travel, that I decided to replace my aging 8400 desktop.) So, I'd be in the same situation tonight or tomorrow.

I always thought that when you got a new system the first thing to do after updating Windows, was to check and update the drivers as needed.

Is this not the case? Please let me know: This could save me some time and potential aggravation.

Thanks.

dg

I received a new 1645 on Saturday; my service tag was not in the system till today. As per the sheet that was packed in the box, I went to the Drivers and Downloads page, plugged in my service tag and expected to see a list of what drivers needed to be updated. I assumed the audio would be the only one, since I've had a red X on the audio icon in the taskbar since day 1. Instead I got a list of 32 drivers and two BIOS versions. How do I know which drivers I need? I expected Dell's site to look at my machine and say what's needed (like the way Windows Update works), but that doesn't seem to be what it did: I think it just listed every driver there is for that machine. I think all I need might be the audio and the BIOS (A11 bios was released today). Any advice would be appreciated. dg

Best advice with drivers - particularly the BIOS - is to leave alone what  works.  Upgrading drivers can (and often does) produce problems where none currently exist.

The latest and greatest may not necessarily be the best.

thats true i updated to a11 from a10 and now i have video playback issues, any ideas?