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Dell Streak Froyo (2.2) Update Frequently Asked Questions
Hi Folks,
I created this FAQ to share updated information and answers to some of the more popular questions we've been getting. Feel free to post any additional questions and/or comments here regarding the Froyo update on the Dell Streak.
Thanks,
Amy
Q. What if I am not a current Streak owner, but I plan to buy from Best Buy or Dell directly in the U.S.? Will Froyo be pre-installed?
UPDATED 4-8-11
A. For those AT&T customers who purchased a Streak from Best Buy prior to the Froyo update, here is a link to download the update if you don’t have it already: http://mobileupdate.dell.com/PackageProductionLocations/Streak_340_14844_31.pkg
Q. When will the Open Source code for Streak Froyo be available?
UPDATED 12-14-10
A. Source code is now available at http://opensource.dell.com/releases/streak/ .
Q. What if I buy my Streak in Japan, Korea or Singapore? Will it have Froyo preinstalled?
A. Yes, Streaks purchased in Japan, Korea or Singapore will have Froyo preinstalled.
Q. What if I installed a non-Dell version of Android on my Streak? Will I still get the update?
A. No. The update will only be deployed to Streak units which have Dell-provided versions of Android.
UPDATED 4-8-11
A. On the Dell Support Site, under Drivers and Downloads:
Q. What if I don’t want to use the Dell Stage Interface?
A. You can remove it by holding down your finger on the widget shortcut and choosing the delete option.
Q. Can I run the update, even if I don’t get the official notice, by copying the URL from someone else’s device?
A. No, the final link to download the 2.2 Froyo update will be non-functional unless the browsing session is initiated via the software update mechanism on the Streak device. This is because the software update application in the device communicates with the OTA update server to authenticate the update session. The link to the update is dynamically set to download the correct software package based on the device that is connecting to the update server. Please wait for the software update notice to display on the device itself, when your version of the software is ready for the upgrade. You can continue to check for updates manually by going to Menu->Settings->About device->System Updates which will connect to the update server and correctly check for an update.
Q. Why is UK getting Froyo update before US?
A. Technically, that is not true. I'd like to clarify a rumor that got started Friday because of two tweets from UK customers. They had received an update message in error last Friday. I followed up with the team that deploys the updates and found out a small set of devices may have received a “Software Update is available” notice but when they selected it, they were directed to a webpage that indicated “No software updates available at this time.” Shortly after I sent out the apology tweets to the two users, I got an update from the deployment team apologizing for the brief glitch. They also noted that the issue was fixed and no further devices would receive notices until the actual update was turned on. This OTA update is rolling out in phases to different groups of customers. Although I can’t share the exact scheduling, I can say that this week folks who were part of the US Beta testing group will be some of the first to receive the update. Then, folks in Europe with unlocked devices will start to receive the update.
Q. Why can't I have the EXACT date when my device will receive the Froyo update?
A. This has been a very controlled release and several factors affect the rollout. There are also many reasons for not sharing specific dates. For one thing, the rollout schedule changes periodically. This allows our deployment team to stop and fix issues they may discover. Other factors include logistics and coordination/approvals from third party providers. Appreciate your feedback and patience while we continue to roll the update out.
Q. I bought my Streak Unlocked, I received the OTA Froyo update, but I am getting the redirect error. When will Dell fix this?
UPDATED 12-14-10
A. Here is the latest Android 2.2 update for the unlocked phones that are currently on Dell version 3.09 or 3.15 that fixes the issue with browser redirect errors:
Q. I bought my Streak Unlocked, but have not received the update yet.
UPDATED 12-14-10
A. Everyone (globally) who purchased an Unlocked version of the Streak should have received an update notice by now. If not, please manually check for your update by either 1. shutting down and rebooting or 2. going to Streak Settings – About Device and selecting System Updates.
jasonrstreak
20 Posts
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November 22nd, 2010 13:00
I think we should all give up asking this Amy person any questions.She last posted on this thread on the 16th and has not had the decency to reply to anyone.I think she is out of order for posting this,building up peoples expectations and then leaving the thread unatended. Not good enough.
And YES UK unlocked Streak 111100-EU 6267 and no OTA update still available.
kaheimatthew
5 Posts
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November 22nd, 2010 19:00
baseband with 00 ending still no OTA in UK?????
Samuel Penn
5 Posts
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November 22nd, 2010 23:00
Just checked (07:35), and the official update is now available on my Streak (UK, unlocked from Dell) when I do an update check. Baseband is *00.
I'm not going to be able to attempt an upgrade until this evening now, so I'll leave it to others to risk the bleeding edge...
Sam.
seamus651
7 Posts
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November 23rd, 2010 05:00
Not meaning to be rude to anyone, but you guys must not have had to deal with updates from any other phone companies as they (from my experience) always announce an update only for it to be delayed getting to the end user.
I am OEM Version GAUSB1A121100
Build number 10350
Still no update yet, as of 13:25 on 23rd November 2010 in the UK.
Nicholas Parede
12 Posts
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November 23rd, 2010 06:00
My last non-Apple personal device was a Sony Ericsson P910, so I completely agree. That is why Apple is doing so well. Good luck with that nowadays.
tallpaulyall
9 Posts
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November 23rd, 2010 07:00
December 3rd??? LOL Don't believe it Dell has changed their minds/lied about updates since day one.Only believe it when you see it.I have contacted the BBB to see if they can put a fire under Dell and get them to start taking support of their devices seriously.Gingerbread will be due out no later than march.I can only rue how long it will take them to get it to Streak
DeskStreaker
8 Posts
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November 23rd, 2010 08:00
What baseband did you have before and after the update ?
Is this link for HK versions ?
LimpMan
14 Posts
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November 23rd, 2010 08:00
i also bought from broadway same as your model no.
there is no ota from dell web. but i just found this link
and update it's working like a charm.
but one thing all baseband version and oem change to new model.
i don't know why.
here is the link.
put this file to your sd card and change name to update..
Power off your Streak.
Once it's off, hold the up and down volume buttons + Power button
Select "install update.pkg from sdcard" and hit camera button
http://mobileupdate.dell.com/PackageProductionLocations/Streak_309_0_00.pkg
jljp
2 Posts
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November 23rd, 2010 08:00
I do not understand all these reactions. be patient!!!!.
like Amy said before wait until your streak gives you the signal to download the new update OTA.
today, exactly like here instructions, i received the message for the new update on my streak;
This is in the Netherlands. And....... the download was after the back-up succesfull.
So be patient instead of the childish reactions to Dell.
jljp
2 Posts
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November 23rd, 2010 09:00
people in Europe behave themselves, perhaps thats the answer.
Discussion closed;
For others: after the update:
Android version 2.2
Baseband: GausB1A131500-EU
kernel version: 2.6.32.9-perf
build nr 12332
Gr13zly
6 Posts
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November 23rd, 2010 09:00
I'm unsure whether to update the OS to Froyo (if it's ever released) due to the problems I encountered with the 2.1 update released by O2 in the UK in September. In the end my phone had to be sent back to Dell for repair, which they couldn't do within the timescale they gave me (sigh). To their credit though, because they couldn't repair my phone within the timescale they sent me out a new handset. The first thing I did was check to see what firmware it was running and it was 1.6 still. Due to what happened last time I never updated to 2.1. I think I'll wait (got no choice anyway) to see what other users report back after (if) they install the update
the.mister.d
6 Posts
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November 23rd, 2010 10:00
Mobilefr,
I too have unsubsidized version of Streak and I got the unlock code by calling AT&T. You shud be able to do the same.
However, Streak will only work on US-TMo's EDGE network and not on TMo's 3G network. Seems like a hardware limitation.
There are new unlocked version of Streak which are getting shipped on Dec 8th, also seem to be having same hardware (so they say, not 100% sure).
But only know once they actually are out.
DELL-Amy B
2 Intern
2 Intern
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370 Posts
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November 23rd, 2010 10:00
Hi Dovedale,
Thank you for the feedback. I wasn't aware of that FB post. I've contacted the owner of that Facebook site to discuss this verbiage and how we can prevent misinforming customers in the future.
Thanks,
Amy
DELL-Amy B
2 Intern
2 Intern
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370 Posts
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November 23rd, 2010 10:00
Hi Bobwoj,
I just heard about a 3rd party solution for folks that have installed dj steve's version of Froyo (version 1.3). Please keep in mind this is not from Dell, but I wanted to share this link from StreakSmart.
http://www.streaksmart.com/2010/11/how-to-get-official-android-22-update-on-dell-streak.html
Thanks
Amy
DELL-Amy B
2 Intern
2 Intern
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370 Posts
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November 23rd, 2010 10:00
Hi Mister D,
The Unlocked Streak with Froyo is now available in the U.S. See details here.
http://en.community.dell.com/dell-blogs/Direct2Dell/b/direct2dell/archive/2010/11/23/new-unlocked-streaks-will-come-with-froyo-new-color-options-and-up-to-32gb.aspx
Sales site is:
http://configure.us.dell.com/dellstore/config.aspx?oc=mscmsy1&c=us&l=en&s=dhs&cs=19&model_id=mobile-streak
Thanks,
Amy