but the issue discussed in that thread is similar, but not identical really. They are discussing spontaneous reboots. in my case these are not spontaneous reboots, but crashes.
Do you think this could be hardware related? even though the laptop is brand new?
First do the registry check and clean-up. You can use many utilities for that, personally I recommend TuneUp 2010 (it also got a number of best review in industry magazines) but a lot of others will do it too. Free trials are usually available.
Given that BSOD only happens once a couple of days, hardware problems don't look likely but still run the normal diagnostics, windows and drivers update, virus scan, disk check.
If all looks fine and you still get crashes, start uninstalling applications you don't need. First off -- did you install anything since you got your system? Check the net/manufacturer's site/discussion boards for that product(s) - chances are someone saw it before.
If still nothing (in fact, I would even do this before the applications) remove system parts you don't need - Face Recognition - do you really need/use it? Time synch services? Spooler? Windows profiling and reporting? The list goes on. If you are uncomfortable with touching them manually, a good tune up software will do it for you (that's where TuneUp or Iolo systems shine).
Also check start-up menu, do you need all that stuff starting at boot up?
Even if you do need something normally, you can temporarily switch it off for testing - to pinpoint what's causing the problem. Once you found it you could take it from there.
In Event Log you are not looking for the crash message itself, more for any error or warning messages before that. Also for any comments system had to make after re-booting. Sometimes it can tell you what was the reason for abnormal shutdown.
ejn63
9 Legend
•
87.5K Posts
0
August 28th, 2010 13:00
Start by looking for the cause of the blue screen in the event viewer (start-run-eventvwr.msc).
rexius13
6 Posts
0
August 28th, 2010 14:00
I have but what am I looking for? What I do know is that it's an Event 41, Kernel-Power
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88002A05530
BCP3: FFFFF88002CCBA78
BCP4: FFFFF88002CCB2E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\080510-37081-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-76674-0.sysdata.xml
No idea what the problem is...
ejn63
9 Legend
•
87.5K Posts
0
August 28th, 2010 15:00
There is an extended thread to look at, here:
http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/a611d79d-9865-4a8e-917b-74b0a891912f
rexius13
6 Posts
0
August 28th, 2010 19:00
thanks for the link
but the issue discussed in that thread is similar, but not identical really. They are discussing spontaneous reboots. in my case these are not spontaneous reboots, but crashes.
Do you think this could be hardware related? even though the laptop is brand new?
Oysterisk
116 Posts
0
August 28th, 2010 21:00
First do the registry check and clean-up. You can use many utilities for that, personally I recommend TuneUp 2010 (it also got a number of best review in industry magazines) but a lot of others will do it too. Free trials are usually available.
Given that BSOD only happens once a couple of days, hardware problems don't look likely but still run the normal diagnostics, windows and drivers update, virus scan, disk check.
If all looks fine and you still get crashes, start uninstalling applications you don't need. First off -- did you install anything since you got your system? Check the net/manufacturer's site/discussion boards for that product(s) - chances are someone saw it before.
If still nothing (in fact, I would even do this before the applications) remove system parts you don't need - Face Recognition - do you really need/use it? Time synch services? Spooler? Windows profiling and reporting? The list goes on. If you are uncomfortable with touching them manually, a good tune up software will do it for you (that's where TuneUp or Iolo systems shine).
Also check start-up menu, do you need all that stuff starting at boot up?
Even if you do need something normally, you can temporarily switch it off for testing - to pinpoint what's causing the problem. Once you found it you could take it from there.
In Event Log you are not looking for the crash message itself, more for any error or warning messages before that. Also for any comments system had to make after re-booting. Sometimes it can tell you what was the reason for abnormal shutdown.