We do not dictate to non-Dell resellers what their policies are concerning warranties. Many of them are shady and buy from us with no warranty and then sell it saying we would cover it. The only way to be 100% positive about Dell warranties is to purchase from us.
Dell does not honor their Monitor Warranty on the U3011 model at all, even when you do purchase brand new with warranty directly from Dell.com, so you just basically take a gamble with your purchase and hope it works. I had purchased three (3) of them about 5 months ago, and about two (2) months ago I had one Fail (33% Failure Rate). After going back & forth with Tech Support to isolate the issue & prove that it was the U3011 and not the XPS PC, Monitor power supply, or cable... Dell Support finally agreed to Ship me a new replacement. However, after 3+ weeks they have still *not even Shipped it* so basically it was all talk and no Warranty. If you are in Procurement at a Company: don't get a U3011 unless you can spend the money on Spares because the Dell Warranty is useless. If you are a Home User forget it unless you can wait weeks or months for a replacement. Most vendors would ship you a new product to replace theirs when it breaks, but even for a New U3011 Monitor apparently Dell will wait for a refurbished model to send you. I've been waiting for a LONG time and they have not sent one, new or refurbished. But get this: I can go to the Dell.com web site right now and select a U3011 for shipment: says it will ship one day from today. My XPS PC is effectively useless without a monitor. I paid the big bucks because I wanted the 30" of real estate and the UltraSharp quality, but the quality is just not there with this Dell U3011 product. My suggestion: buy an old, reliable 24" if you need an UltraSharp, or get it from a vendor who honors their warranty - Dell does not even when they do sell it to you directly.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 2nd, 2010 07:00
We do not dictate to non-Dell resellers what their policies are concerning warranties. Many of them are shady and buy from us with no warranty and then sell it saying we would cover it. The only way to be 100% positive about Dell warranties is to purchase from us.
omgitsraven
3 Posts
0
December 2nd, 2010 20:00
Do you mean that I can purchase the monitor from them, then purchase a warranty on it directly from Dell?
omgitsraven
3 Posts
0
December 3rd, 2010 07:00
And there's no way for me to purchase a warranty on a monitor that didn't come with one?
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 3rd, 2010 07:00
No.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 3rd, 2010 07:00
No. If you buy from us, then it is covered by us. If you buy from them, we have no idea what the warranty is.
BigTex2112
1 Rookie
•
6 Posts
1
April 13th, 2011 00:00
Dell does not honor their Monitor Warranty on the U3011 model at all, even when you do purchase brand new with warranty directly from Dell.com, so you just basically take a gamble with your purchase and hope it works. I had purchased three (3) of them about 5 months ago, and about two (2) months ago I had one Fail (33% Failure Rate). After going back & forth with Tech Support to isolate the issue & prove that it was the U3011 and not the XPS PC, Monitor power supply, or cable... Dell Support finally agreed to Ship me a new replacement. However, after 3+ weeks they have still *not even Shipped it* so basically it was all talk and no Warranty. If you are in Procurement at a Company: don't get a U3011 unless you can spend the money on Spares because the Dell Warranty is useless. If you are a Home User forget it unless you can wait weeks or months for a replacement. Most vendors would ship you a new product to replace theirs when it breaks, but even for a New U3011 Monitor apparently Dell will wait for a refurbished model to send you. I've been waiting for a LONG time and they have not sent one, new or refurbished. But get this: I can go to the Dell.com web site right now and select a U3011 for shipment: says it will ship one day from today. My XPS PC is effectively useless without a monitor. I paid the big bucks because I wanted the 30" of real estate and the UltraSharp quality, but the quality is just not there with this Dell U3011 product. My suggestion: buy an old, reliable 24" if you need an UltraSharp, or get it from a vendor who honors their warranty - Dell does not even when they do sell it to you directly.