If that's your criterion for buying, then you've two choices:

Buy a Mac next time, or

Buy an upgrade to US-based support, which many (Dell included) offer on at least their business models.

All the other major vendors have offshore support included -- unless you buy an upgraded support plan.

enj63,

Sir, I respect your advice and really believe that you do an outstanding job of trying to help folks with their problems with Dell PCs and I want to thank you for thet.  You have helped me in the past several times.  Dell has/had the reputation of being the very best with regards to PCs and I have been using them for over 25 years.  Dell has a problem with the customer service support and the people that buy a Dell product did so because they expect the quality and excellent service that a flagship company is noted for.  We don't care if all of the other vendors have offshore support.  When we have a problem we expect & demand quality CS support from Dell.  

Again thanks for all of your time and consideration.

All the major vendors are the same -- some, HP specifically are worse.  The low prices on new computers come with very little in the way of support and service.

When we have a problem we expect & demand quality CS support from Dell.

Then, put your money where your mouth is and PAY for the "quality" support. It is very simple really. You are offered a choice. You want to speak to someone with better English skills, then pay for it.

Dell customers pay for the "quality" support when they buy a Dell product, period!  The problem is NOT just the offshore support it is CS in general from Dell and all you have to do is search this board for confirmation.