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3 Posts
0
843063
XPS 15 l502x freezes during gameplay
Hi, ive been having this problem for a while now and it is very annoying. During gameplay my computer freezes, sometimes I can ctrl-alt-del and end the game but sometimes the computer goes completely unresponsive and i have to hold down the power button. At first i thought it might just be a problem with call of duty black ops but it has happened in some other games now too, even old games like warcraft 3. What is wrong with my laptop? Is it just drivers or is there actually something wrong with my laptop? Has anyone else had this problem?
Cheers
tacoslammer
174 Posts
0
June 16th, 2012 17:00
Good question. Dell engineers need to get involved in a cooperative problem solving roundtable with NVIDIA and Intel.
This thread would not be as long as it is if anyone had the answer. Keep after Dell to solve the problem. Use Dell Chat for support and let them know your problem - over and over and over and over . . .
LOL
ojasV
3 Posts
0
June 17th, 2012 09:00
so basically there's no solution
thanks
seriousmode
4 Posts
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June 18th, 2012 06:00
Setting my graphics card to 600 mhz like dafom said worked for me. I used a program named msi afterburner to do it.
/edit: some more info: crashfree for over a week now, and usually if I play games I crash at least twice / day.
I advise to call dell support and have them read this thread, and have them change the clockspeed for you, so that if you do something wrong, they can't say it's not under warranty. Ofcourse you'll have to comply to trying everything they suggest first, but if you have a reasonable person on the other end, it shouldn't be much of a problem.
chikoz999
2 Posts
0
June 30th, 2012 08:00
finally i found the solution guys and this time is reall i was the first one who says down clock the gpu and i post it here but no one give it a suggested answer but its ok no problem also you dont have to down clock the gpu any more. after many test and tricks and like you guys i tried every thing and never give up with this laptop cuz i payed a lot of money like you anyway i found the problem and it was the 3d driver and hd audio and update all you have to do now is
1.uninstall your driver and delete its all file by driver sweeper
2. download the last driver beta 304.48 from nvidia site .(ps) if you ok with you current driver just do the first step with your old one uninstall it
3. now install the new driver or you old one with custom install and never install the 3d driver or hd audio and the update driver uncheck them all only install the nvidia driver you will find it marked and you cant uncheck it and the physics
4. make sure you do a clean install and you done now
i test it with most game that it used to be crash after 5min or 20 min max like black ops mwf3 crysis skyrim and many other i played for hours and push the system to the max no crash any more . one of my test was activate a trainer with black ops unlimited health and ammo no reload and i put a paper in the laptop pad to stuck it and left the game running and shot by it self for 6 hours and guess what the system became hot but no crash at all i guess we finally found the solution guys please try it and let us know if it works with you too thanks
chikoz999
2 Posts
1
June 30th, 2012 11:00
hi again guys i notice somethnig that prove this is an audio issue i play now ghost recon future soldier. in realtek hd audio make default format is 16 bits 192000 hz and you will be save with playing about 8 hours or more without crash make it higher you will get crash after 10 min max see this is prove my point that is an audio issue please try and let us no
okuhle94
1 Message
0
July 4th, 2012 10:00
Did Dell replace your motherboard for free? How is your PC performing now with a new motherboard?
bls0620
29 Posts
0
July 17th, 2012 19:00
Dell has offered me a system exchange for the same issue (three motherboards in a week!). My understanding is that system exchange is suppose to be equal or better in performance but I think what they offered me was sort of a downgrade. Now I'll be getting 15z for now..
3ukman
27 Posts
0
July 25th, 2012 10:00
you want the 15 xps not the 15z xps which has inferior card.
I am waiting to see them replacing with the new 15 which has a new graphics card 6XXM and not that faulty 540 one.
bls0620
29 Posts
0
July 25th, 2012 15:00
I did reject 15z offer (even though it was new, not refurbished). If you are talking about exchange, then no. They will never offer you newer system
3ukman
27 Posts
0
July 26th, 2012 04:00
15z is inferior isnt it ? So you just accept the faulty commodity ?
bls0620
29 Posts
0
July 26th, 2012 11:00
Depending on the specs you had in L502x. For me, it was a downgrade. A definite downgrade. And no. I complained that I had gotten a inferior system when the system exchange process is suppose to provide me with equal or better system. Now I received a call from a manager (don't know what kind of manager) and he assured me that he'll be on the case to find out what happened then to fix this issue.
rox_rohan
3 Posts
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November 30th, 2012 00:00
same problem any fix??
mTny
32 Posts
0
November 30th, 2012 01:00
Or you can replace your motherboard with a new one.
Call DELL support and tell them what is the problem and ask them to replace your motherboard.
This solve my problem for good :)
Lindvorn
2 Posts
0
November 30th, 2012 01:00
Not a fix but if you want to play without rebooting your laptop anyway I would suggest next:
1) download nvidiaInspector
2) run it and choose "show overclocking"
3) Move "Shader clock" thumb so the value to be less than "Memory clock"
4) press "Apply clocks & Voltage"
and done. This will work till you restart.
At least I could manage to play all games without any problems.
Hope it can also helps you
charliepnyc
9 Posts
0
December 20th, 2012 19:00
after doing everything in this entire thread, nothing worked. I broke down and called dell, getting my motherboard replaced.