No recent hardware changes and no recent major software changes. The only software changes would be standard updates
I tried powering on the computer with out the ac adapter connected and with it connected. I tried with and without the battery. I tried to remove the battery and do a power drain.
I took a video of the problem but the file size is over the 64 KB limit for the forum. I can email to you if that would help.
According to the video, the power button stays lit and it is solid white. Hence I would request you to try connecting an external monitor to the computer and check if you get display on the external screen.
I would also request you to run the PSA Diagnostics. In order to initiate the PSA diagnostics, turn off the computer; press and hold the FN key and at the same time press the power button. This would inoke the PSA Diagnostics which would also check the functionality of the LCD.
It appears to be a hardware failure. Please consider replacing the motherboard. Does the computer have an active warranty? You can check the warranty status here (Enter the service tag, click submit and check for the warranty status). In case of expired warranty scenario, we would not be able to extend warranty entitled services. If the warranty on the computer has expired, you may contact our Expired Warranty Services (this is for US based customers).
Please write back if you have any further questions.
ajlax711
4 Posts
0
September 4th, 2013 14:00
I am having the same problem. Can anyone help?
DELL-Allan D
4 Operator
•
2.6K Posts
0
September 4th, 2013 15:00
Hello Ajlax711,
In order to assist you, please help me with the following details:
Please write back with the details.
ajlax711
4 Posts
0
September 4th, 2013 15:00
The power LED is White
No recent hardware changes and no recent major software changes. The only software changes would be standard updates
I tried powering on the computer with out the ac adapter connected and with it connected. I tried with and without the battery. I tried to remove the battery and do a power drain.
I took a video of the problem but the file size is over the 64 KB limit for the forum. I can email to you if that would help.
Thanks
ajlax711
4 Posts
0
September 4th, 2013 15:00
I uploaded the video to youtube so I could send you the link.... https://www.youtube.com/watch?v=mZHHxrNAJ0I
DELL-Allan D
4 Operator
•
2.6K Posts
0
September 4th, 2013 18:00
Hello Ajlax711,
According to the video, the power button stays lit and it is solid white. Hence I would request you to try connecting an external monitor to the computer and check if you get display on the external screen.
I would also request you to run the PSA Diagnostics. In order to initiate the PSA diagnostics, turn off the computer; press and hold the FN key and at the same time press the power button. This would inoke the PSA Diagnostics which would also check the functionality of the LCD.
Please write back with your findings.
ajlax711
4 Posts
0
September 5th, 2013 08:00
Allan - Thanks for the advice. I tried both and their was no change. The same thing kept happening. Any other ideas?
Thanks,
Alec
DELL-Allan D
4 Operator
•
2.6K Posts
0
September 5th, 2013 17:00
Hello Alec,
It appears to be a hardware failure. Please consider replacing the motherboard.
Does the computer have an active warranty? You can check the warranty status here (Enter the service tag, click submit and check for the warranty status). In case of expired warranty scenario, we would not be able to extend warranty entitled services. If the warranty on the computer has expired, you may contact our Expired Warranty Services (this is for US based customers).
Please write back if you have any further questions.