I would like to know this, too. Today I had a very bad experience with Dell. A search for technical support for "inspiron laptop fan always on" lead to a Dell website that gave step by step instructions on how to troubleshoot. Step 1 was to check the ventilation for dust, etc. Step 2 said to check for bios updates and sent me to the driver download site. My service tag was entered and the driver updates were listed including a bios update that was "important" and "recommended". So I followed the directions to download and install with the result being a fried motherboard. Dell is refusing to accept responsibility stating that I should have called technical support. No where on their web site did it recommend contacting technical support. I am just a few months out of warranty so they say I am out of luck. BEWARE OF DELL WEB SUPPORT. It can be very misleading!

Hi

Erm  Dell does not recognise my details to tell me my order number. so no joy without that.

Thanks for your help x

Hi

I've sent an email of to technical support as I have paid for extended warranty on hardware and software so will let you know how I get on  x