Update, I checked closer on my computer with a Synaptics multi-touch trackpad. It uses around 1% (on a slower CPU).

1.3% is close enough.

I just got a XPS Z15 laptop with Cypress Track-Pad. Every-time I turn on the computer, two empty boxes appear on the desk-top, one called "Cypress Touch Mon" and the other called "CyHidWin." They are quite distracting/annoying, taking up most of the desktop and there is no way to delete them. I have tried updating the Cypress drivers, deleting related programs from Task Process, and un-installing Cypress Trackpad, but it simply re-loads every time I turn the computer back on.

I have spoken to Dell about this a number of times and they can't fix it nor do they seem to have any idea what is causing it. Does anyone know how to permanently get rid of this?

Many thanks,

DSP1

I also have these two windows and cant get rid of them.  If anyone figures out how to eliminate them, I would love to hear the solution.

" Try this and let us know if it helped. Click on start, right click on computer, click on properties, click on device manager, click on the symbol next to pointing devices, right click on Cypress Touchpad and click on uninstall, click ok to confirm, once its removed Do Not Restart your computer, click on the below link to download and install the driver, and then restart your computer.

www.dell.com/.../DriverFileFormats

(highlight this entire path and right click "Go to ..."

Cyhdwin.exe is a process for multitouch gestures on your touchpad. If you do not want them to appear on startup and dont use the multitouch, then click on start, type msconfig and press enter, click on startup tab on top, and uncheck Cyhdwin, click on apply and restart your computer.

Hope this helps."

(Note this suggestion comes from Royan, not me. I tried it and it worked perfectly.)

Daniel

Well, I dont get the windows that I cant close, but it looks like I cant find a way to turn off or lower the sensitivity of the touchpad.  Therefore, typing is impossible - mouse jumped 3 times typing this.  

I am having the same issue.  5-8% while I am using the TrackPad.  Also if you have the column [CPU Time] enabled you can see that the CyHidWin.exe and the CyCpIO.exe processes have the highest time used (that is even after installing iTunes).  I have just installed the latest drivers, they don't fix the issue (although the palm detection is FINALLY here). Also they have REMOVED the Two-Finger Right-Click... Why remove something?  Anyone else had these issues?

My Laptop is working better.  I called dell and they uninstalled and reinstalled the driver several times settling on driver version 2.3.6.12 (not the newest one)  He also disables the processes producing the "Cypress Touch Mon" and "CyHidWin" windows and added an application called TouchFreeze.  I was seldom having trouble, but it wasnt working completely like it should and they replaced the touchpad.

So to make your laptop work the tech had to install third party software and disable the drivers that came with the touchpad?  Doesn't really sound like a fix to me? I would rather the cypress drivers work.  I like the multi-touch.  

Hi Guys,

I have exactly the sam eproblem on my brand new XPS 15Z with two empty windows poping up.

Any idea how to fix it ?

Regards

I have an XPS13, and same problem... although it's true that this is a workaround, the suggested answer DOES WORK.

I have a 15z and have been having some memory issues on Windows 7 Pro 64bit.  I have 8GB installed but seemed to have some kind of memory leak, I did the usual checks with Task Manager and Resource Monitor and Process Explorer . . .   I couldn't find what was using large chunks,  GBs, of my memory . . .  

Then I happened to notice my NonPaged Pool  . . . .   it was sitting at 3.2 GB . . .  yes GBs.  So then I downloaded the Windows Device Driver Kit and ran PoolMon,  the thing that was using the vast majority of the NonPaged Pool was File . . .  so I go back to Task Manager add the columns for File Handles and hey presto . . .    CyCpIo.exe  has 9 million file handles open . . .  so I close it down from Task Manager and get 2.8 GB of non paged pool back . . 

Can anyone else confirm this behaviour please ?  

I have downloaded the latest Cypress driver for the 15z from the Dell drivers pages and it has the same issue . . .  come on Dell & Cypress,  when you open a file handle you need to close it at some point . . .  not just keep opening handles . . .  this is elementary software engineering.

I re-booted 10 mins ago .. .   why does CyCpIo.exe need  27,000 file handles ? ?

Yes, I am also having the exact same memory leaks with Cypress CyCpio and Cyhidwin. My memory in use after a reboot is around 2gb. I checked and it was close to 6gb. I shut down Cyhidwin and it went down over 1gb. I shut down cypcio and it went down to 2.5gb - back to normal.

Try the solution above . . .  Posted by DSP1 replied on 12-19-2011 10:19 AM

Make sure you uninstall properly first and reboot to make sure . . .  after one false start and another uninstall and install it fixed my issue.

Yes, I am also having the exact same memory leaks with Cypress CyCpio and Cyhidwin.

My memory in use after a reboot is around 2gb. I checked and it was close to 6gb. I shut down Cyhidwin and it went down over 1gb. I shut down cypcio and it went down to 2.5gb - back to normal.

I followed those instructions. It has not helped. The program is still leaking memory like crazy and creating handles indefinitely.