wish to send message to Mgmt about Dell's Delayed Order Notification team

Question

I don't know how to get a message to the right group, been looking all over but can't find anything other than site feedback or tech support or order support that always seems to get to the wrong address. Here's the story: I ordered a computer online.  The original delivery date was delayed and I was given the option to cancel the order.  I did cancel the order and made a new order with a different company (for a Dell - same model).  Dell Delayed Order Notification team continued to send me emails saying the order was delayed, yet another day and if I didnt get in touch with them they would have to cancel the order.  I did get in touch again by email, and told them I did want the order cancelled and please confirm that it was cancelled.  They replied via email that they had cancelled the order.  I got 3 more emails saying the order was delayed still another day, and they were going to have to cancel if I didnt get in touch.  I called by telephone and told them I wanted the order cancelled and they told me it would be cancelled.  Still I got another email saying the order was going to be delayed for another day and theyd have to cancel it if I didnt get in touch.  I called by phone yet again, and this time they told me the order had already shipped and they couldnt cancel it.  They did tell me they would refund the money if I returned the computer and theyd pay for the shipping.  They confirmed twice that they had cancelled the order, and yet it is still being delivered and my credit card is being charged.Their email messages said they were required to cancel the order due to some FTC regulation - I think they violated whatever regulation that was, and the duplicate Dell PC is being delivered by Fedex and will be returned by Fedex at Dell's expense.  That's nice, but it keeps on jacking up the price of the Dell PC's.  I want to buy Dell, I'm going to buy Dell - but not if the prices keep going up and up... Somebody in management needs to address this kind of problem, too. Thanks, Mike in FL

hrova · Answer

I am generally supportive of Dell, but in this case you clearly have a reason to be unhappy. What a monumental waste of your (and their) time.

Moderators generally peruse these pages, so I hope you get some type of response.

Hang in there. In the end, I think Dell does try to do the right thing. However, it can be a circuitous route sometimes.

DELL-Jesse L · Answer

Mikesmithfl,

Thank you for using the Dell Community Forum.

You can send me a private message here in the forum with the following information and I will look into this issue as well as pass the information on to the appropriate team.

Name,email address, order number and customer number

New to Dell Community

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