Welcome to Dell Community!

If you have the ZA Rootkit, removal will require some powerful  tools, and I may need to send you to a site that specializes in rootkit removal. If you have one of the older versions of this, I can handle it here. Newer versions will require a longer fix and a referral to my colleagues will be necessary. For now, I will need some more information about the system.

* Have you posted this issue on another forum? If so, please provide a link to the topic.

* If you have disabled System Restore in an attempt to begin cleaning malware, please enable it now. We will flush System Restore when we are finished cleaning and we are sure that everything is running smoothly.

* If you are using any cracked software, please remove it. In addition to being illegal, when you install cracked software, you are running executable files from dubious, unknown sources. You are giving these sources access to information on your hard disk, and potential control over operation of your computer. Definition of cracked software HERE.

* If you are using any P2P (file sharing) programs, please remove them before we clean your computer.  The nature of such software and the high incidence of malware in files downloaded with them is counter productive to restoring your PC to a healthy state. That includes BitTorrent and similar programs. There is a partial list HERE.    

* Please be aware that if your issue involves Windows error codes the chances of resolution may be slim because some of these infections corrupt .exe files. The presence of windows error codes may also indicate hardware problems and could limit the success of infection removal.

* If this computer belongs to someone else, do you have authority to apply the fixes we will use?

* After we begin working, please print or copy all instructions to Notepad in order to assist you when carrying out procedures. Please follow all instructions in sequence. Do not, on your own, install/re-install any programs or run any fixes or scanners that you have not been instructed to use because this may cause conflicts with the tools that I am using. Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.

* During the course of our cleanup please do not do any additional online work or surfing until we have verified that your system is clean.

* We may be using some specialized tools during our fix. Certain embedded files that are part of legitimate programs or specialized fix tools such as process.exe, restart.exe, SmiUpdate.exe, reboot.exe, ws2fix.exe, prcviewer.exe and nircmd.exe may at times be detected by some anti-virus/anti-malware scanners as a "RiskTool", "Hacking tool", "Potentially unwanted tool", or even "malware (virus/trojan)" when that is not the case. Such programs have legitimate uses in contexts where an authorized user or administrator has knowingly installed it. These detections do not necessarily mean the file is malware or a bad program. It means it has the potential for being misused by others. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. *Please note also that not all of our tools work on 64-bit systems, so we may be limited in our procedures.

The infection may not allow you to run this, but we'll give it a try.

Please download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop.

-----------------------------------------------------

• Copy/paste both logs to your reply on the forum. Do not attach them.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.

No Reply within 3 days will result in this topic being closed, and I will remove it from my subscriptions. If you require more time, please let me know.

Instructions posted for this user are customized for this user only. The tools used may cause damage if used on a different computer . If you think you have similar problems, please post a log at the top of this board to start a new forum topic.

The first is the DDS text

DDS (Ver_2011-08-26.01) - NTFSAMD64

Internet Explorer: 8.0.7600.16385  BrowserJavaVersion: 1.6.0_26

Run by Nancy at 0:47:34 on 2011-09-05

Microsoft Windows 7 Home Premium   6.1.7600.0.1252.1.1033.18.3063.1082 [GMT -5:00]

.

AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\STacSV64.exe

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\Hpservice.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\taskhost.exe

C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\AESTSr64.exe

C:\Windows\SysWOW64\svchost.exe -k Akamai

C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RPB.EXE

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe

C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe

C:\Program Files (x86)\AIM7\aim.exe

C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe

C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe

C:\Program Files (x86)\Steam\Steam.exe

C:\Program Files (x86)\Google\Google Talk\googletalk.exe

C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe

C:\Windows\System32\spool\drivers\x64\3\E_IATIAFA.EXE

C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe

C:\Program Files (x86)\QuickTime\qttask.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe

C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Windows\system32\wuauclt.exe

C:\Users\Nancy\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files\Java\jre6\bin\jucheck.exe

C:\Users\Nancy\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Users\Nancy\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\SysWOW64\cmd.exe

C:\Windows\system32\conhost.exe

C:\Windows\SysWOW64\cscript.exe

C:\Windows\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

mWinlogon: Userinit=userinit.exe

BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll

TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File

EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll

uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

uRun: [Aim] "C:\Program Files (x86)\AIM7\aim.exe" /d locale=en-US

uRun: [Google Update] "C:\Users\Nancy\AppData\Local\Google\Update\GoogleUpdate.exe" /c

uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background

uRun: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent

uRun: [googletalk] "C:\Program Files (x86)\Google\Google Talk\googletalk.exe" /autostart

uRun: [EPSON Stylus CX7800 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIAFA.EXE /FU "C:\Windows\TEMP\E_SD24B.tmp" /EF "HKCU"

uRun: [FileHunter Check for updates] C:\Users\Nancy\AppData\Roaming\FileHunter\update.exe

mRun: [Corel File Shell Monitor] C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe

mRun: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime

mRun: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe

mRun: [ ]

mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin

mPolicies-explorer: NoActiveDesktop = 1 (0x1)

mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)

mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)

mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)

mPolicies-system: EnableLUA = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

mPolicies-system: PromptOnSecureDesktop = 0 (0x0)

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

LSP: mswsock.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework//microsoft/wrc32.ocx

DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

TCP: DhcpNameServer = 68.87.77.134 68.87.72.134

TCP: Interfaces\{958ABA38-E812-405C-B494-E510F334B273} : DhcpNameServer = 68.87.77.134 68.87.72.134

TCP: Interfaces\{958ABA38-E812-405C-B494-E510F334B273}\1456279616C614466756E64757275637 : DhcpNameServer = 213.109.67.74 213.109.77.113

SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"

BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

BHO-X64:     HP Print Enhancer - No File

BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO-X64:     AcroIEHelperStub - No File

BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO-X64: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll

BHO-X64:     Symantec NCO BHO - No File

BHO-X64: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL

BHO-X64:     Symantec Intrusion Prevention - No File

BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO-X64: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

BHO-X64:     HP Smart BHO Class - No File

TB-X64: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll

TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File

EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File

mRun-x64: [Corel File Shell Monitor] C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe

mRun-x64: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"

mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime

mRun-x64: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun-x64: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe

mRun-x64: [(Default)]

mRun-x64: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun-x64: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\Nancy\AppData\Roaming\Mozilla\Firefox\Profiles\aonpauiq.default\

FF - prefs.js: browser.search.defaulturl - hxxp://aim.search.aol.com/aol/search?query={searchTerms}&invocationType=tb50-ff-aim-chromesbox-en-us&tb_uuid=20110618042358335&tb_oid=27-06-2011&tb_mrud=27-06-2011

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/redirector/sredir?sredir=2706&invocationType=tb50-ff-aim-ab-en-us&tb_uuid=20110618042358335&tb_oid=27-06-2011&tb_mrud=27-06-2011&query=

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll

FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Users\Default\AppData\Local\HuluDesktop\instances\0.9.7.1\nphdplg.dll

FF - plugin: C:\Users\Nancy\AppData\Local\Google\Update\1.3.21.65\npGoogleUpdate3.dll

FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

.

---- FIREFOX POLICIES ----

FF - user.js: network.protocol-handler.warn-external.dnupdate - false

============= SERVICES / DRIVERS ===============

.

R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\NISx64\1206000.01D\SYMDS64.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\SYMDS64.SYS [?]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\NISx64\1206000.01D\SYMEFA64.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\SYMEFA64.SYS [?]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.6.0.29\Definitions\BASHDefs\20110812.001\BHDrvx64.sys [2011-8-12 1151096]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.6.0.29\Definitions\IPSDefs\20110902.030_3c5\IDSviA64.sys [2011-9-4 488568]

R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\NISx64\1206000.01D\Ironx64.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\Ironx64.SYS [?]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\drivers\NISx64\1206000.01D\SYMNETS.SYS --> C:\Windows\system32\drivers\NISx64\1206000.01D\SYMNETS.SYS [?]

R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]

R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\AESTSr64.exe [2010-1-27 89600]

R2 Akamai;Akamai NetSession Interface;C:\Windows\System32\svchost.exe -k Akamai [2009-7-13 20992]

R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-1-25 92216]

R2 hpsrv;HP Service;C:\Windows\system32\Hpservice.exe --> C:\Windows\system32\Hpservice.exe [?]

R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe [2011-8-25 130008]

R3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2010-1-9 228408]

R3 enecir;ENE CIR Receiver;C:\Windows\system32\DRIVERS\enecir.sys --> C:\Windows\system32\DRIVERS\enecir.sys [?]

R3 JMCR;JMCR;C:\Windows\system32\DRIVERS\jmcr.sys --> C:\Windows\system32\DRIVERS\jmcr.sys [?]

R3 NETwNs64;___ Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\system32\DRIVERS\NETwNs64.sys --> C:\Windows\system32\DRIVERS\NETwNs64.sys [?]

R3 NVHDA;Service for NVIDIA High Definition Audio Driver;C:\Windows\system32\drivers\nvhda64v.sys --> C:\Windows\system32\drivers\nvhda64v.sys [?]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-8-25 136824]

S3 NETw5s64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\Windows\system32\DRIVERS\NETw5s64.sys --> C:\Windows\system32\DRIVERS\NETw5s64.sys [?]

S3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\netw5v64.sys --> C:\Windows\system32\DRIVERS\netw5v64.sys [?]

S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]

S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]

.

=============== Created Last 30 ================

.

2011-09-03 05:07:05 -------- d-----w- C:\Program Files (x86)\Trend Micro

2011-09-03 05:05:02 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client

2011-09-03 05:04:29 -------- d-----w- C:\Program Files\Microsoft Security Client

2011-09-01 09:32:05 -------- d-----w- C:\Users\Nancy\AppData\Roaming\Malwarebytes

2011-09-01 09:31:56 -------- d-----w- C:\ProgramData\Malwarebytes

2011-09-01 09:31:53 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2011-08-30 02:35:07 -------- d-----w- C:\Users\Nancy\AppData\Local\ElevatedDiagnostics

2011-08-25 23:06:20 174200 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS

2011-08-25 23:06:20 -------- d-----w- C:\Program Files\Common Files\Symantec Shared

2011-08-25 23:06:05 912504 ----a-r- C:\Windows\System32\drivers\NISx64\1206000.01D\SymEFA64.sys

2011-08-25 23:06:05 744568 ----a-r- C:\Windows\System32\drivers\NISx64\1206000.01D\srtsp64.sys

2011-08-25 23:06:05 450680 ----a-r- C:\Windows\System32\drivers\NISx64\1206000.01D\SymDS64.sys

2011-08-25 23:06:05 40568 ----a-r- C:\Windows\System32\drivers\NISx64\1206000.01D\srtspx64.sys

2011-08-25 23:06:05 382584 ----a-r- C:\Windows\System32\drivers\NISx64\1206000.01D\symnets.sys

2011-08-25 23:06:05 171128 ----a-r- C:\Windows\System32\drivers\NISx64\1206000.01D\Ironx64.sys

2011-08-25 23:05:59 -------- d-----w- C:\Windows\System32\drivers\NISx64\1206000.01D

2011-08-25 04:11:12 -------- d-----w- C:\Program Files\Microsoft IntelliPoint

2011-08-25 02:05:26 -------- d-----w- C:\ProgramData\boost_interprocess

2011-08-25 00:35:50 -------- d-sh--w- C:\found.000

2011-08-23 06:20:42 -------- d-----w- C:\Users\Nancy\AppData\Roaming\FileHunter

2011-08-23 06:13:11 -------- d-----we C:\Windows\system64

2011-08-23 05:09:58 -------- d-----w- C:\ProgramData\ALM

2011-08-22 23:42:26 -------- d-----w- C:\ProgramData\regid.1986-12.com.adobe

2011-08-09 22:20:59 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-processthreads-l1-1-0.dll

.

==================== Find3M  ====================

.

2011-08-21 06:07:42 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2011-08-01 20:59:06 45416 ----a-w- C:\Windows\System32\drivers\point64.sys

2011-08-01 20:59:06 23960 ----a-w- C:\Windows\System32\drivers\nuidfltr.sys

2011-07-22 05:35:08 1638912 ----a-w- C:\Windows\System32\mshtml.tlb

2011-07-22 04:56:17 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2011-07-16 05:26:54 362496 ----a-w- C:\Windows\System32\wow64win.dll

2011-07-16 05:26:53 243200 ----a-w- C:\Windows\System32\wow64.dll

2011-07-16 05:26:53 13312 ----a-w- C:\Windows\System32\wow64cpu.dll

2011-07-16 05:26:18 214528 ----a-w- C:\Windows\System32\winsrv.dll

2011-07-16 05:24:09 16384 ----a-w- C:\Windows\System32\ntvdm64.dll

2011-07-16 05:21:32 422400 ----a-w- C:\Windows\System32\KernelBase.dll

2011-07-16 05:17:46 338432 ----a-w- C:\Windows\System32\conhost.exe

2011-07-16 04:36:09 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll

2011-07-16 04:32:14 44032 ----a-w- C:\Windows\apppatch\acwow64.dll

2011-07-16 04:31:50 25600 ----a-w- C:\Windows\SysWow64\setup16.exe

2011-07-16 04:30:29 5120 ----a-w- C:\Windows\SysWow64\wow32.dll

2011-07-16 04:30:27 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll

2011-07-16 02:26:12 7680 ----a-w- C:\Windows\SysWow64\instnm.exe

2011-07-16 02:26:11 2048 ----a-w- C:\Windows\SysWow64\user.exe

2011-07-16 02:21:47 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll

2011-07-16 02:21:47 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll

2011-07-16 02:21:47 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll

2011-07-16 02:21:47 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll

2011-07-09 02:44:55 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys

2011-07-07 23:29:13 2750464 ----a-w- C:\Windows\System32\NETwNr64.dll

2011-07-07 23:29:12 799232 ----a-w- C:\Windows\System32\NETwNc64.dll

2011-07-07 23:29:12 7821312 ----a-w- C:\Windows\System32\drivers\NETwNs64.sys

2011-06-23 05:29:39 5507968 ----a-w- C:\Windows\System32\ntoskrnl.exe

2011-06-23 04:38:05 3957120 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2011-06-23 04:38:04 3902336 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2011-06-21 06:27:14 1896832 ----a-w- C:\Windows\System32\drivers\tcpip.sys

2011-06-21 06:20:48 1197056 ----a-w- C:\Windows\System32\wininet.dll

2011-06-21 06:20:06 57856 ----a-w- C:\Windows\System32\licmgr10.dll

2011-06-21 05:36:36 981504 ----a-w- C:\Windows\SysWow64\wininet.dll

2011-06-21 05:35:05 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll

2011-06-21 05:05:13 482816 ----a-w- C:\Windows\System32\html.iec

2011-06-21 04:26:02 386048 ----a-w- C:\Windows\SysWow64\html.iec

2011-06-15 09:58:31 212992 ----a-w- C:\Windows\System32\odbctrac.dll

2011-06-15 09:58:31 163840 ----a-w- C:\Windows\System32\odbccp32.dll

2011-06-15 09:58:31 106496 ----a-w- C:\Windows\System32\odbccu32.dll

2011-06-15 09:58:31 106496 ----a-w- C:\Windows\System32\odbccr32.dll

2011-06-15 09:04:46 86016 ----a-w- C:\Windows\SysWow64\odbccu32.dll

2011-06-15 09:04:46 81920 ----a-w- C:\Windows\SysWow64\odbccr32.dll

2011-06-15 09:04:46 319488 ----a-w- C:\Windows\SysWow64\odbcjt32.dll

2011-06-15 09:04:46 163840 ----a-w- C:\Windows\SysWow64\odbctrac.dll

2011-06-15 09:04:46 122880 ----a-w- C:\Windows\SysWow64\odbccp32.dll

2011-06-11 02:56:44 3134464 ----a-w- C:\Windows\System32\win32k.sys

.

============= FINISH:  0:49:04.57 ===============

Now here is the Attach.text

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2011-08-26.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 6/17/2011 10:29:43 PM

System Uptime: 9/4/2011 10:20:27 PM (2 hours ago)

.

Motherboard: Hewlett-Packard |  | 365C

Processor: Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz | CPU | 2133/1066mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 281 GiB total, 119.979 GiB free.

D: is FIXED (NTFS) - 17 GiB total, 2.729 GiB free.

E: is FIXED (FAT32) - 0 GiB total, 0.071 GiB free.

F: is CDROM (UDF)

.

==== Disabled Device Manager Items =============

.

Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}

Description: Windows Firewall Authorization Driver

Device ID: ROOT\LEGACY_MPSDRV\0000

Manufacturer:

Name: Windows Firewall Authorization Driver

PNP Device ID: ROOT\LEGACY_MPSDRV\0000

Service: mpsdrv

.

==== System Restore Points ===================

.

RP55: 9/1/2011 3:00:13 AM - Windows Update

RP56: 9/2/2011 3:00:14 AM - Windows Update

RP57: 9/3/2011 12:03:36 AM - Windows Update

RP58: 9/3/2011 12:06:28 AM - Windows Update

RP59: 9/3/2011 3:00:16 AM - Windows Update

.

==== Installed Programs ======================

.

Update for Microsoft Office 2007 (KB2508958)

Acrobat.com

ActiveCheck component for HP Active Support Library

Adobe AIR

Adobe Community Help

Adobe Dreamweaver CS5

Adobe Flash Player 10 ActiveX

Adobe Flash Player 10 Plugin

Adobe Illustrator CS5

Adobe Media Player

Adobe Reader 9.2 MUI

Adobe Shockwave Player

AIM 7

Akamai NetSession Interface

Autodesk Backburner 2012.0.0

Autodesk DirectConnect 2012 32-bit

Autodesk MatchMover 2012 32-bit

Autodesk Maya 2012 32-bit

Compatibility Pack for the 2007 Office system

Composite 2012

Corel Paint Shop Pro Photo X2

Corel VideoStudio 12

CyberLink DVD Suite

Download Updater (AOL LLC)

DVD Menu Pack for HP MediaSmart Video

EPSON Scan

ESU for Microsoft Windows 7

FileHunter

Google Chrome

Google Talk (remove only)

HP Advisor

HP Customer Experience Enhancements

HP Games

HP MediaSmart DVD

HP MediaSmart Internet TV

HP MediaSmart Live TV

HP MediaSmart Music/Photo/Video

HP MediaSmart SlingPlayer

HP MediaSmart Software Notebook Demo

HP MediaSmart Webcam

HP MediaSmart/TouchSmart Netflix

HP Quick Launch Buttons

HP Setup

HP Smart Web Printing

HP Support Assistant

HP Update

HP User Guides 0153

HP Wireless Assistant

HPAsset component for HP Active Support Library

Hulu Desktop

IDT Audio

Java Auto Updater

Java(TM) 6 Update 26

JMicron Flash Media Controller Driver

Junk Mail filter update

LabelPrint

LightScribe System Software

Microsoft Choice Guard

Microsoft Live Search Toolbar

Microsoft Office 2007 Service Pack 2 (SP2)

Microsoft Office Excel MUI (English) 2007

Microsoft Office Home and Student 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Suite Activation Assistant

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

Microsoft_VC80_CRT_x86

Microsoft_VC80_MFC_x86

Microsoft_VC80_MFCLOC_x86

Microsoft_VC90_ATL_x86

Microsoft_VC90_CRT_x86

Microsoft_VC90_MFC_x86

Movie Theme Pack for HP MediaSmart Video

Mozilla Firefox 6.0.1 (x86 en-US)

MSVCRT

MSXML 4.0 SP2 (KB973688)

Norton Internet Security

Norton Online Backup

NVIDIA PhysX Plug-in for Autodesk Maya 2012 32 bit

PDF Settings CS5

Power2Go

PowerDirector

QLBCASL

QuickTime

Realtek Ethernet Controller Driver For Windows Vista and Later

Recovery Manager

Security Update for 2007 Microsoft Office System (KB2288621)

Security Update for 2007 Microsoft Office System (KB2288931)

Security Update for 2007 Microsoft Office System (KB2345043)

Security Update for 2007 Microsoft Office System (KB2509488)

Security Update for 2007 Microsoft Office System (KB969559)

Security Update for 2007 Microsoft Office System (KB976321)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft Office 2007 System (KB2541012)

Security Update for Microsoft Office Excel 2007 (KB2541007)

Security Update for Microsoft Office InfoPath 2007 (KB979441)

Security Update for Microsoft Office PowerPoint 2007 (KB2535818)

Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)

Security Update for Microsoft Office system 2007 (972581)

Security Update for Microsoft Office system 2007 (KB974234)

Security Update for Microsoft Office Visio Viewer 2007 (KB973709)

Security Update for Microsoft Office Word 2007 (KB2344993)

Steam

Update for 2007 Microsoft Office System (KB2284654)

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 System (KB2539530)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 (KB980729)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

VideoStudio

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Upload Tool

Windows Live Writer

Windows Media Encoder 9 Series

WinRAR 4.01 (32-bit)

ZBrush 4 Trial

.

==== Event Viewer Messages From Past Week ========

.

9/4/2011 3:50:55 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80242016: Hotfix for Windows (KB981889).

9/4/2011 3:50:55 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800f0816: Update for Windows 7 for x64-based Systems (KB2570791).

9/4/2011 3:46:42 AM, Error: Service Control Manager [7024]  - The HomeGroup Listener service terminated with service-specific error %%-2147023143.

9/4/2011 3:45:39 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  SRTSP

9/4/2011 3:45:00 AM, Error: Service Control Manager [7001]  - The Windows Firewall service depends on the Windows Firewall Authorization Driver service which failed to start because of the following error:  Cannot create a file when that file already exists.

9/4/2011 3:45:00 AM, Error: Service Control Manager [7000]  - The Windows Firewall Authorization Driver service failed to start due to the following error:  Cannot create a file when that file already exists.

9/4/2011 3:44:17 AM, Error: SRTSP [5]  - Error loading Symantec real time Anti-Virus driver.

9/4/2011 3:44:17 AM, Error: SRTSP [4]  - Error loading virus definitions.

9/3/2011 12:07:18 AM, Error: Microsoft Antimalware [3002]  -

.

==== End Of File ===========================

Your log confirms the rootkit. Do not run any other tools. If anyone else replies in this topic with instructions, please do not follow them. This infection needs to be neutralized in a specific way.

Please download Combofix from any of the links below. Rename it to  nslage.exe
You must rename it before saving it. Save it to your desktop.

Link 1
Link 2
Link 3

Double click on (your renamed "nslage").exe and follow the prompts.

• When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt
  

ComboFix 11-09-05.05 - Nancy 09/05/2011  16:18:06.1.4 - x64

Microsoft Windows 7 Home Premium   6.1.7600.0.1252.1.1033.18.3063.2005 [GMT -5:00]

Running from: c:\users\Nancy\Desktop\nslage.exe

AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

.

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\users\Nancy\Documents\11.rar

c:\users\Nancy\Documents\26.jpg

c:\users\Public\videos\HP MediaSmart Demo.exe

c:\windows\system32\consrv.dll

c:\windows\System64

c:\windows\Tasks\At2.job

.

.

(((((((((((((((((((((((((   Files Created from 2011-08-05 to 2011-09-05  )))))))))))))))))))))))))))))))

.

.

2011-09-05 21:30 . 2011-09-05 21:30 -------- d-----w- c:\users\Default\AppData\Local\temp

2011-09-05 08:00 . 2011-07-09 05:14 2048 ----a-w- c:\windows\system32\tzres.dll

2011-09-05 08:00 . 2011-07-09 04:30 2048 ----a-w- c:\windows\SysWow64\tzres.dll

2011-09-03 05:07 . 2011-09-03 05:07 -------- d-----w- c:\program files (x86)\Trend Micro

2011-09-03 05:05 . 2011-09-03 05:05 -------- d-----w- c:\program files (x86)\Microsoft Security Client

2011-09-03 05:04 . 2011-09-04 11:35 -------- d-----w- c:\program files\Microsoft Security Client

2011-09-01 09:32 . 2011-09-01 09:32 -------- d-----w- c:\users\Nancy\AppData\Roaming\Malwarebytes

2011-09-01 09:31 . 2011-09-01 09:31 -------- d-----w- c:\programdata\Malwarebytes

2011-09-01 09:31 . 2011-09-03 06:43 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware

2011-08-30 02:35 . 2011-08-30 02:35 -------- d-----w- c:\users\Nancy\AppData\Local\ElevatedDiagnostics

2011-08-25 23:06 . 2011-08-25 23:06 174200 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS

2011-08-25 23:06 . 2011-08-25 23:06 -------- d-----w- c:\program files\Common Files\Symantec Shared

2011-08-25 23:05 . 2011-09-04 11:38 -------- d-----w- c:\windows\system32\drivers\NISx64\1206000.01D

2011-08-25 04:11 . 2011-08-30 02:38 -------- d-----w- c:\program files\Microsoft IntelliPoint

2011-08-25 02:05 . 2011-09-01 03:44 -------- d-----w- c:\programdata\boost_interprocess

2011-08-25 00:35 . 2011-08-25 00:35 -------- d-----w- C:\found.000

2011-08-24 23:38 . 2011-09-01 07:40 -------- d-----w- c:\programdata\FLEXnet

2011-08-23 06:20 . 2011-09-01 17:34 -------- d-----w- c:\users\Nancy\AppData\Roaming\FileHunter

2011-08-23 05:09 . 2011-08-23 05:09 -------- d-----w- c:\programdata\ALM

2011-08-22 23:42 . 2011-08-23 05:12 -------- d-----w- c:\programdata\regid.1986-12.com.adobe

2011-08-22 23:40 . 2011-08-22 23:40 -------- d-----w- c:\program files (x86)\Adobe Media Player

2011-08-22 23:39 . 2011-08-22 23:39 -------- d-----w- c:\program files (x86)\Common Files\Adobe AIR

2011-08-09 22:20 . 2011-07-16 05:04 3072 ---ha-w- c:\windows\system32\api-ms-win-core-string-l1-1-0.dll

.

.

.

((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2011-08-21 06:07 . 2011-06-19 03:28 404640 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

2011-08-01 20:59 . 2011-08-01 20:59 45416 ----a-w- c:\windows\system32\drivers\point64.sys

2011-08-01 20:59 . 2011-08-01 20:59 23960 ----a-w- c:\windows\system32\drivers\nuidfltr.sys

2011-07-16 04:32 . 2011-08-09 22:21 44032 ----a-w- c:\windows\apppatch\acwow64.dll

2011-07-07 23:29 . 2011-07-07 23:29 2750464 ----a-w- c:\windows\system32\NETwNr64.dll

2011-07-07 23:29 . 2011-07-07 23:29 799232 ----a-w- c:\windows\system32\NETwNc64.dll

2011-07-07 23:29 . 2011-07-07 23:29 7821312 ----a-w- c:\windows\system32\drivers\NETwNs64.sys

2011-06-11 02:56 . 2011-07-12 23:07 3134464 ----a-w- c:\windows\system32\win32k.sys

.

.

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"LightScribe Control Panel"="c:\program files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe" [2009-08-20 2363392]

"Aim"="c:\program files (x86)\AIM7\aim.exe" [2011-05-03 4321112]

"msnmsgr"="c:\program files (x86)\Windows Live\Messenger\msnmsgr.exe" [2010-04-17 3872080]

"Steam"="c:\program files (x86)\Steam\steam.exe" [2011-08-03 1242448]

"googletalk"="c:\program files (x86)\Google\Google Talk\googletalk.exe" [2007-11-21 3289088]

"FileHunter Check for updates"="c:\users\Nancy\AppData\Roaming\FileHunter\update.exe" [2011-07-17 810096]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"Corel File Shell Monitor"="c:\program files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe" [2009-08-26 15544]

"HPCam_Menu"="c:\program files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" [2009-05-20 222504]

"QuickTime Task"="c:\program files (x86)\QuickTime\qttask.exe" [2006-09-01 282624]

"QlbCtrl.exe"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2009-08-20 322104]

"NortonOnlineBackupReminder"="c:\program files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" [2009-06-29 600936]

"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-10-03 35696]

"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]

"HP Software Update"="c:\program files (x86)\Hp\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]

"WirelessAssistant"="c:\program files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2009-07-23 498744]

"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]

"AdobeCS5ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" [2010-02-22 406992]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 0 (0x0)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableLUA"= 0 (0x0)

"EnableUIADesktopToggle"= 0 (0x0)

"PromptOnSecureDesktop"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]

"mixer"=wdmaud.drv

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

@="Driver"

.

R1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.6.0.29\Definitions\BASHDefs\20110812.001\BHDrvx64.sys [2011-08-13 1151096]

R1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.6.0.29\Definitions\IPSDefs\20110902.030_3c5\IDSvia64.sys [2011-08-24 488568]

R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1206000.01D\Ironx64.SYS

R1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\NISx64\1206000.01D\SYMNETS.SYS

R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys

R2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\AESTSr64.exe [2009-03-03 89600]

R2 Akamai;Akamai NetSession Interface;c:\windows\System32\svchost.exe [2009-07-14 27136]

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]

R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-01-25 92216]

R2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe

R2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe [2011-04-17 130008]

R3 Com4QLBEx;Com4QLBEx;c:\program files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-05-05 228408]

R3 dc3d;MS Hardware Device Detection Driver;c:\windows\system32\DRIVERS\dc3d.sys

R3 EraserUtilDrv11113;EraserUtilDrv11113;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilDrv11113.sys [2011-09-04 136824]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-08-25 136824]

R3 JMCR;JMCR;c:\windows\system32\DRIVERS\jmcr.sys

R3 NETw5s64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;c:\windows\system32\DRIVERS\NETw5s64.sys

R3 netw5v64;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\DRIVERS\netw5v64.sys

R3 NETwNs64;___ Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;c:\windows\system32\DRIVERS\NETwNs64.sys

R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda64v.sys

R3 Point64;Microsoft IntelliPoint Filter Driver;c:\windows\system32\DRIVERS\point64.sys

R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys

R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS

R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS

R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe

R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\DRIVERS\yk62x64.sys

S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1206000.01D\SYMDS64.SYS

S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1206000.01D\SYMEFA64.SYS

S3 enecir;ENE CIR Receiver;c:\windows\system32\DRIVERS\enecir.sys

.

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]

Akamai REG_MULTI_SZ   Akamai

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]

2009-08-20 21:24 451872 ----a-w- c:\program files (x86)\Common Files\LightScribe\LSRunOnce.exe

.

Contents of the 'Scheduled Tasks' folder

.

2011-09-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3130067174-1192084319-3141806987-1001Core.job

- c:\users\Nancy\AppData\Local\Google\Update\GoogleUpdate.exe [2011-06-19 03:36]

.

2011-09-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3130067174-1192084319-3141806987-1001UA.job

- c:\users\Nancy\AppData\Local\Google\Update\GoogleUpdate.exe [2011-06-19 03:36]

.

2011-08-20 c:\windows\Tasks\HPCeeScheduleForNancy.job

- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2009-10-07 12:22]

.

.

--------- x86-64 -----------

.

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-11-29 16395880]

"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2009-10-21 487424]

"SmartMenu"="c:\program files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe" [2009-08-25 610872]

"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2010-01-09 171520]

"AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-03-06 500208]

"IntelliPoint"="c:\program files\Microsoft IntelliPoint\ipoint.exe" [2011-08-01 2417032]

"combofix"="c:\nslage\CF11171.3XE" [2009-07-14 344576]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

"combofix"="c:\nslage\CF11171.3XE" [2009-07-14 344576]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]

"LoadAppInit_DLLs"=0x0

.

------- Supplementary Scan -------

.

uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm

IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~4\Office12\EXCEL.EXE/3000

TCP: DhcpNameServer = 68.87.77.134 68.87.72.134

FF - ProfilePath - c:\users\Nancy\AppData\Roaming\Mozilla\Firefox\Profiles\aonpauiq.default\

FF - prefs.js: browser.search.defaulturl - hxxp://aim.search.aol.com/aol/search?query={searchTerms}&invocationType=tb50-ff-aim-chromesbox-en-us&tb_uuid=20110618042358335&tb_oid=27-06-2011&tb_mrud=27-06-2011

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/redirector/sredir?sredir=2706&invocationType=tb50-ff-aim-ab-en-us&tb_uuid=20110618042358335&tb_oid=27-06-2011&tb_mrud=27-06-2011&query=

FF - user.js: network.protocol-handler.warn-external.dnupdate - false

.

- - - - ORPHANS REMOVED - - - -

.

HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe

AddRemove-{E92D47A1-D27D-430A-8368-0BAFD956507D} - c:\program files (x86)\InstallShield Installation Information\{E92D47A1-D27D-430A-8368-0BAFD956507D}\setup.exe

.

.

.

[HKEY_LOCAL_MACHINE\system\ControlSet001\services\NIS]

"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\18.6.0.29\diMaster.dll\" /prefetch:1"

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10c.exe,-101"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]

@="c:\\Windows\\SysWow64\\Macromed\\Flash\\FlashUtil10c.exe"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Shockwave Flash Object"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]

@="0"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]

@="ShockwaveFlash.ShockwaveFlash.10"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx, 1"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="ShockwaveFlash.ShockwaveFlash"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Macromedia Flash Factory Object"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]

@="FlashFactory.FlashFactory.1"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10c.ocx, 1"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="FlashFactory.FlashFactory"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]

@Denied: (A 2) (Everyone)

@="IFlashBroker3"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2011-09-05  17:11:46 - machine was rebooted

ComboFix-quarantined-files.txt  2011-09-05 22:11

.

Pre-Run: 132,755,881,984 bytes free

Post-Run: 132,381,810,688 bytes free

.

- - End Of File - - 49313032672C0A8ED7BFE028CD187776

So far so good.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. It is possible that you may be running Java code in your applications that absolutely require a specific version of the JRE to run. Please follow these steps to remove older version Java components and update.

• • Download the latest version of Java Runtime Environment 7 (JRE 7)
    
  • Scroll down to where it says JRE. Java SE 7 
  • Check the box to: "Accept License Agreement".
  • Verify if you are using 32-bit or 64-bit IE browser.
    Follow these steps to verify whether you are using 32-bit or 64-bit browser.
    a. Launch Internet Explorer browser.
    b. Click on the Help tab at the top.
    c. Select About Internet Explorer which will bring up an information window.
    d. If version of IE displays 64-bit Edition, then it is 64-bit IE, otherwise it is 32-bit browser.
    (If you use IE for 32-bit and IE for 64-bit, you will need to download both. Please ask if you have any questions.)
  • Find the download that applies to your operating system.
  • Click the "Download JRE" button to the right.

NOTE: As always during installations, beware of any pre-checked option to install a toolbar. If you do not want it, UNcheck it.

• • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each of the Java versions.
    Close Add/Remove.

• • * In Windows Explorer, navigate to C:\Program Files\Java =this folder. Delete any subfolders.

* Do NOT delete  C:\Program Files\  JavaVM =this folder, if found!

• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-7-windows-i586.exe to install the newest version.

Delete the downloaded installation file after completing the above procedure and reboot if not prompted to do so.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications.

To disable the JQS service if you don't want to use it:

* Go to Start-->Control Panel-->Java-->Advanced-->Miscellaneous and uncheck the box for Java Quick Starter.

* Click Ok and reboot your computer.

Make sure your anti-virus is enabled.  Let me know how things are running at that point. We will have more work to do.

Alright, did the steps listed, things are running smoothly so far! What next?

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 12:35:31 AM, on 9/6/2011

Platform: Windows 7  (WinNT 6.00.3504)

MSIE: Internet Explorer v8.00 (8.00.7600.16839)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files (x86)\AIM7\aim.exe

C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe

C:\Program Files (x86)\Steam\Steam.exe

C:\Program Files (x86)\Google\Google Talk\googletalk.exe

C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe

C:\Program Files (x86)\QuickTime\qttask.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe

C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe

c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Users\Nancy\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Nancy\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Nancy\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Users\Nancy\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msntask.exe

C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe

C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe

C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com/fwlink

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com/fwlink

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com/fwlink

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll

O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files (x86)\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe

O4 - HKLM\..\Run: [HPCam_Menu] "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe" "c:\Program Files (x86)\Hewlett-Packard\Media\Webcam" UpdateWithCreateOnce "Software\Hewlett-Packard\Media\Webcam"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin

O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

O4 - HKCU\..\Run: [Aim] "C:\Program Files (x86)\AIM7\aim.exe" /d locale=en-US

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent

O4 - HKCU\..\Run: [googletalk] "C:\Program Files (x86)\Google\Google Talk\googletalk.exe" /autostart

O4 - HKCU\..\Run: [FileHunter Check for updates] C:\Users\Nancy\AppData\Roaming\FileHunter\update.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL

O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O10 - Broken Internet access because of LSP provider 'c:\windows\system32\nwprovau.dll' missing

O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - trial.trymicrosoftoffice.com/.../wrc32.ocx

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\AESTSr64.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RPB.EXE

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: FLEXnet Licensing Service - Flexera Software, Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe

O23 - Service: HP Health Check Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe

O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe

O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe

O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_d15ed671de43d681\STacSV64.exe

O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 12149 bytes

Please launch HijackThis and place a checkmark next to the following:

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

Close all other windows and click "Fix Checked". Close HijackThis.

We will remove ComboFix and I will send you to another site for a follow-up rootkit scan by one of the experts.

Because the tools we used to scan the computer, as well as tools to delete files and folders, are no longer needed, they should be removed, along with the folders created by these tools.
* Click Start then Run
Copy and paste next command in the field:

ComboFix /Uninstall

Make sure there's a space between Combofix and / Then hit enter.

This will remove ComboFix, run some cleanup procedures, and flush System Restore, thus creating a new Restore Point.

Following that, in order to send you in the right direction for additional help please go to SpywareHammer or one of the forums mentioned at the top of this forum, provide a link to this topic, and request that a rootkit removal expert continue with cleanup.

Continued:  http://spywarehammer.com/simplemachinesforum/index.php?topic=11559.msg99101#msg99101