When you did the clean installation, did you install the desktop/notebook system utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
After you install the drivers in the correct order, then what do you see with the webcam?
If the Webcam is not getting detected in Device Manager after reinstalling Windows,try restoring BIOS to defaults.Go to BIOS (tap F2 on start up,Dell Logo),on BIOS screen press F9 to restore defaults,press F10 to save and exit.
After the system reboots,check if the Webcam gets detected as Imaging Device in Device Manager.
If the issue persists please post your system model along with Windows operating system version (32 bit or 64 bit).
If the Webcam does not get detected even after following the steps given by Rick,please feel free to private message me your system service tag number.To private message click on my user name,click start conversation.
If your system is within warranty,I will check the warranty information and get back to you with repair options.
PudgyOne
9 Legend
•
30.3K Posts
0
November 27th, 2011 07:00
rkumaru,
When you did the clean installation, did you install the desktop/notebook system utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
After you install the drivers in the correct order, then what do you see with the webcam?
Rick
rkumaru
2 Posts
0
November 27th, 2011 08:00
Hi,
The installation of drivers was done by DELL technician. So I hope he did it in the order mentioned.
Anyway, How can I do it again (uninstall all drivers & follow the order of drivers installation) ?
Will there be any effect on the laptop during this procees ?
PudgyOne
9 Legend
•
30.3K Posts
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November 27th, 2011 14:00
rkumaru,
The Dell Technician, did they install a new hard drive? If so, the installation process is automatic.
Sondsl like you're computer is still under warranty. I would contact Dell Tech Support to get the webcam corrected.
You can try...
Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software
If you contact Dell Tech Support, please let me know what they did to correct the problem.
Thanks,
Rick
hryc
1 Message
0
February 16th, 2012 06:00
they did nothing. Somebody tell me that Webcam work only with fabrical drivers.
dell dont'n give software or drivers to webcam if you buy only laptop without windows and resource cd
WEbcam working only when you install dell resource cd. Becouse i dont have that cd i may download other program to use the cam.
This is answer from dell support
If somebody have webcam from dell resource cd to dell 7110 plase share it.
tuthiennguyen
1 Message
0
October 18th, 2012 22:00
I have same problem with you ...
Do you have any luck yet?
Please share and let me know <ADMIN NOTE: Email id removed per privacy policy>
Thank you
DELL-Roshan L
4 Operator
•
4.4K Posts
0
October 18th, 2012 23:00
Hi tuthiennguyen,
Welcome to the Community,
If the Webcam is not getting detected in Device Manager after reinstalling Windows,try restoring BIOS to defaults.Go to BIOS (tap F2 on start up,Dell Logo),on BIOS screen press F9 to restore defaults,press F10 to save and exit.
After the system reboots,check if the Webcam gets detected as Imaging Device in Device Manager.
If the issue persists please post your system model along with Windows operating system version (32 bit or 64 bit).
Thank You
Scattcatt
1 Message
0
October 25th, 2012 18:00
Same problem, tried the defaults through the BIOS menu, running the 64 bit version of Windows 7
PudgyOne
9 Legend
•
30.3K Posts
0
October 26th, 2012 03:00
Scattcatt,
Did you recently install/reinstall the operating system? If yes, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
Try reading...
Troubleshooting the Dell Webcam and Dell Webcam Central Software
You can try this file, also known as Dell Webcam Central.
Create a new unrestricted user account and try the webcam. Did the webcam work?
If yes, log out and log back in to your account and try the webcam. Did the webcam work?
If no, then the webcam became detached from the motherboard, usually near the webcam
If your computer is under warranty, contact Dell Tech Support
Rick
DELL-Roshan L
4 Operator
•
4.4K Posts
0
October 26th, 2012 05:00
Hi Scattcatt,
Welcome to the Community,
If the Webcam does not get detected even after following the steps given by Rick,please feel free to private message me your system service tag number.To private message click on my user name,click start conversation.
If your system is within warranty,I will check the warranty information and get back to you with repair options.
Thank You