Dell All-In-One 944 "Paper Jam" is the message I get when trying to copy a saved file....Although 944 SCANS AND PRINTS JUST FINE!!!???

Evaline,

What do you mean...

I get the paper jam message when trying to copy a saved file?

Copy a saved file?

Rick

Evaline,

I can scan a document/image, then save it.

Can you explain what you're trying to copy? Copy is when its put under the glass or run through an automatic document feeder.

Scan is when you try to scan a document or image to your computer to save it.

Rick

Evaline,

You get this message when trying to print a saved file, but the printer prints fine.

Try taking the paper out of the tray and see if anything is there. Maybe try a vacuum cleaner. maybe a little piece of paper or something is there.

Rick

When trying to print a saved file Rick

Nope nothing.And I can't fig why it can scan and copy just fine but when it comes to printing a saved file it says there's a paper jam...It makes absolutely no sense.

Evaline,

If it's just that one file, wonder if is beacme corrupt of the incorrect paper size is selected.

Rick