117 Posts

February 17th, 2012 22:00

I can't tell.. what model system is this?

117 Posts

February 18th, 2012 02:00

So looking at the picture and the model.. I'm not sure if there was like a protective plastic piece left in the audio jack when it was built or if something else has gotten jammed in there, but that isn't part of the system that I can find.  Is the plastic loose at all or rather tight?

4 Posts

February 18th, 2012 02:00

It's ridiculously tight. Can't even remove it with tweezers. I remember, the mic jack had this, but I didn't know. So I just pushed and it went right in. Not the same for the audio output jack. Very stranger. Is there anything I can do about this?

4 Operator

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4.4K Posts

February 18th, 2012 05:00

Hi kirksman,

Welcome to the Community. Not sure how an LED could get in that port.However to check this further request you to accept my friend request and send me a private message with the system service tag number.

I will check and see what best can be done.

Thank you

Roshan.

117 Posts

February 18th, 2012 07:00

I don't think it's an LED.. I think it may be a piece of domed plastic, maybe a protective bit for the jack at the factory.  If the mic in had one too and you pushed it in it makes me wonder if it fell out later or where that went.  It's probably best to work with Dell Tech Support for them to figure it out

4 Posts

February 18th, 2012 11:00

Okay. Added you Roshan. Let's get this sorted out

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