4 Operator

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11.1K Posts

November 18th, 2011 04:00

Try booting without the battery. But it sounds like you have narrowed it down to the motherboard.

10 Posts

November 18th, 2011 07:00

Thanks for your reply, ieee.

Not sure what booting without battery would do, but it didn't work.  I doubt whether it's the motherboard as I was able to browse around the C: partition after booting from a boot-able DVD.

Bjoern

4 Operator

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11.1K Posts

November 18th, 2011 07:00

Then your hard drive is toast.

4 Operator

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3.8K Posts

November 18th, 2011 23:00

Hi Brh56,

Welcome to the Community. As suggested by ieee488 it could be an issue with your hard drive. To make sure its your hard drive, I suggest you run a diagnostics. Press the F12 key at the Dell logo on startup, select Diagnostics and run a exended diagnostics on your hard drive.

Thank you

Royan

4 Posts

November 19th, 2011 03:00

You can download the digs from support and burn to CD and run from that

10 Posts

November 19th, 2011 03:00

Thanks Royan.

I did start the diagnostics, but then it stopped, stating that no Diagnostics Utility Partition found".  

This is true, as I replaced this hard drive when the old one croaked a few months ago.  I performed a fresh install of Windows XP, there are no more Dell utilities on this hdd.  

As I stated before, I was able to boot from a CD and browse the C: partition.  All my data files and programs are still there.  

Bjoern

4 Operator

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3.8K Posts

November 19th, 2011 03:00

Hi

Yes you can download it from the support site. But there is an update going on the support site, so the site is down as off now, so I do not have a link to give you to download.

Log on to support.dell.com, click on drivers and downloads, enter your service tag, you should find the Diagnostic utility under Diagnostics.

Thank you

Royan

9 Legend

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87.5K Posts

November 19th, 2011 03:00

What size drive do you have?

10 Posts

November 19th, 2011 03:00

Too late, I just started a fresh install, formatting as I type.

Thanks for your info.

Bjoern

9 Legend

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87.5K Posts

November 19th, 2011 03:00

Just make sure that if you  are installing a drive over 120G, that you create a 120G partition for Windows as the first one on the disc.  You can then create a second partition to use the rest of the drive once WIndows is installed - but under no circumstances can the boot partition cross the 120 G barrier.  If it does, you will one day lose the data on the drive.

10 Posts

November 19th, 2011 03:00

Hi Royan.

I don't have a Dell utility disk.  Is it available online?

Bjoern

4 Operator

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3.8K Posts

November 19th, 2011 03:00

Hi,

If you have the drivers and utilities Disc, boot from that disc, and you should be able to run the diagnostics.

Thank you

Royan

10 Posts

November 19th, 2011 04:00

Maybe that's how it croaked: it's a 250Gb hdd, using one partition.

Thanks for the advice.

Bjoern

10 Posts

November 21st, 2011 13:00

Thanks for your replies.

In the end, I repartitioned the drive into 3 smaller partitions and re-installed Windows.  The old PC is like new again, not toast, thank goodness.

Cheers,

Bjoern

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