I understand that you are facing issues with the system after updating the video card driver. I do understand your concern and would personally look into the matter and resolve it to the best of your satisfaction.
In order to resolve the issue, I would advise you to kindly perform the following set of steps:
Completely uninstall the video card driver:
Restart the system.
Click start>right click Computer>go to properties>click Device Manager.
Under Device Manager, click on the Plus sign in front of the video adapter in order to expand the option.
Right click the video driver and uninstall. In case a message comes up to delete the software for the video card, kindly check mark the option to delete the software as well.
Further, go to control panel>uninstall a program. Locate any option for ATI RADEON and uninstall.
Reinstall the latest video card driver:
Kindly restart the system in safe mode.
To do so, tap the key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
Select Safe mode with Networking, from the menu using the arrow keys on the keyboard and then press the key.
Select Administrator at the log in screen.
Warning dialog box with the message Windows is running in safe mode appears.
Click the Yes button.
The desktop appears with the words Safe Mode appearing in all four corners.
Kindly follow the link given below to reinstall the video card driver:
Kindly allow the system to reboot once the video card driver is installed. Kindly check if the system works fine after rebooting."
After reinstalling driver 12.4 I started windows in safe mode with networking. Tried to open http://dell.to/LodpJ7 using internet explorer but each time www.dell.com opened. Am I doing wrong? What am I suppose to get from "http://dell.to/LodpJ7"?
Kindly allow the system to reboot once the video card driver is installed. Kindly check if the system works fine after rebooting."
After reinstalling driver 12.4 I started windows in safe mode with networking. Tried to open http://dell.to/LodpJ7 using internet explorer but each time www.dell.com opened. Am I doing wrong? What am I suppose to get from "http://dell.to/LodpJ7"?
I understand that you are unable to open the Video card driver using the link provided to your earlier. I do understand your concern and would personally look into the matter and resolve it to the best of your satisfaction.
I would like to update that due to some tools issue, the link provided earlier is not opening up correctly. I apologize for the inconvenience this may have caused.
In order to resolve the issue at the earliest, I am reattaching the link for the video driver. I have checked and confirmed, the link is opening up correctly. Please follow the link mentioned below to install the video card driver:
Sorry for troubling you so much, but go.us.dell.com/signing.vmbrd-w8-sih9e isn't opening either, this is the error I am getting "Firefox can't find the server at go.us.dell.com.". I'll try again later. If I manage to open it I'll post feedback. Thank you for trying to help me.
I understand that you are still unable to open the Video card driver using the link provided. I do understand your concern.
It could be possible that due to the tools issue, you might not be able to open the link correctly. I appreciate your concern and in order to make sure that you are able to open the link correctly, I have generated another link and I am sure you would be able to open it up and reinstall the video card on your system.
I followed your previous instruction and when I tried to install the provided driver from safe-mode I got this error "Failed to load detection driver". So I uninstall and delete currently installed driver (I was suppose to reinstall latest driver) from device manager (Otherwise windows would crash with blue screen error), restarted normally. Windows detected and installed driver automatically then I express uninstall all amd component. Restarted windows in safe-mode and after uninstalling driver restarted windows normally (Windows always crashes if driver is already installed). Again windows detected video card and installed driver. Now I installed the driver I got from the provided link and restarted normally, but nothing changed screen was still abnormal and just before showing login screen windows crashed with blue screen error.
I guess you checked all the picture I posted. Are you sure my video card isn't broken? Not even the Dell logo at the very beginning isn't showing properly. Currently I am using latest BIOS A13. Should I use BIOS recovery to install an older BIOS?
Thank you for replying. I appreciate your patience and cooperation.
I understand that you are still facing issues with the Video card in your system. I do understand your concern.
In order to help you better, I would request you to kindly accept my friend request. Then you need to click on your username on the Dell community forum’s website and then on the Friends Tab and start a conversation. This is a private messaging service where in you can share the dell system account details.
Glad to Help.
Thanks,
Abhishek
Dell | Social Media Outreach Professional | Global Social Media & Community
Sorry to disappoint you but in the end I couldn't solve the problem. It seems the video card is busted and to solve it I'll need to replace the mother board as the video card is in-build. If your warranty is still valid you should take your laptop to a dell service center; Where I am living now there isn't any so I cant verify whether video card is really broken or not and as my warranty expired I am thinking of buying a new laptop. Still when I go abroad next time, I'll have them look at it. If you manage to get new insight regarding the issue please do post it here.
mmm, wonder why these laptops do that... i just rebuilt one that had little to no use, after a bad hardrive issue, and it started to have the graphics errors just two hours after i got it rebuilt.. also i reaali think is temperature related. since pretty much minutes after booting up the temps reced 70+ degrees CELSIUS, and it stayed around 75-80C...... for both CPU and GPU
EMT147, were you ever able to confirm if your graphics card was in fact busted? I am having the same issue and praying it can be fixed via software, thanks.
Hey. I wanted to reply fast because i know how you are feeling. I can tell you that Dell offered little to no help to me even though my problems happened immediately after a driver update and thats what fried my video card. I waited 4 months for any possible advise or service and received nothing. for which i went out and bought a Samsung 7 Series Laptop and it is 10000X better and doesn't have any heat issues even though I often run heavy graphic programs like autocad revit and solidworks. hope this helps, since dell decides to be no help at all.
I'm pretty sure I'll just have to get a new laptop too because my XPS is out of warranty and your story hasn't given me much faith in Dell. Thanks for the quick response!
Well now it's my turn to UP this thread, so non of you could fix this issue?, I have tried everything that I found on the internet and nothing fix it, need to know if it is hardware to change it or if I have to buy another computer :(
DELL-Abhishek V
33 Posts
1
June 8th, 2012 10:00
Hi Emt147,
Welcome to the Dell community.
I understand that you are facing issues with the system after updating the video card driver. I do understand your concern and would personally look into the matter and resolve it to the best of your satisfaction.
In order to resolve the issue, I would advise you to kindly perform the following set of steps:
Completely uninstall the video card driver:
Restart the system.
Click start>right click Computer>go to properties>click Device Manager.
Under Device Manager, click on the Plus sign in front of the video adapter in order to expand the option.
Right click the video driver and uninstall. In case a message comes up to delete the software for the video card, kindly check mark the option to delete the software as well.
Further, go to control panel>uninstall a program. Locate any option for ATI RADEON and uninstall.
Reinstall the latest video card driver:
Kindly restart the system in safe mode.
To do so, tap the key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
Select Safe mode with Networking, from the menu using the arrow keys on the keyboard and then press the key.
Select Administrator at the log in screen.
Warning dialog box with the message Windows is running in safe mode appears.
Click the Yes button.
The desktop appears with the words Safe Mode appearing in all four corners.
Kindly follow the link given below to reinstall the video card driver:
http://dell.to/LodpJ7
Kindly allow the system to reboot once the video card driver is installed. Kindly check if the system works fine after rebooting.
Thanks,
Abhishek
Dell | Social Media Outreach | Global Social Media & Community
Emt147
6 Posts
0
June 9th, 2012 08:00
@Abhishek Thanks for your suggestion. I followed your instruction up to "Kindly follow the link given below to reinstall the video card driver:
http://dell.to/LodpJ7
Kindly allow the system to reboot once the video card driver is installed. Kindly check if the system works fine after rebooting."
After reinstalling driver 12.4 I started windows in safe mode with networking. Tried to open http://dell.to/LodpJ7 using internet explorer but each time www.dell.com opened. Am I doing wrong? What am I suppose to get from "http://dell.to/LodpJ7"?
I am really frustrated; Please help me out.
I uploaded some new picture please check.
Emt147
6 Posts
0
June 9th, 2012 08:00
Thanks for your suggestion. I followed your instruction up to "Kindly follow the link given below to reinstall the video card driver:
http://dell.to/LodpJ7
Kindly allow the system to reboot once the video card driver is installed. Kindly check if the system works fine after rebooting."
After reinstalling driver 12.4 I started windows in safe mode with networking. Tried to open http://dell.to/LodpJ7 using internet explorer but each time www.dell.com opened. Am I doing wrong? What am I suppose to get from "http://dell.to/LodpJ7"?
I am really frustrated; Please help me out.
I uploaded some new picture please check.
DELL-Abhishek V
33 Posts
1
June 11th, 2012 01:00
Hi Emt147,
Welcome to the Dell community.
I understand that you are unable to open the Video card driver using the link provided to your earlier. I do understand your concern and would personally look into the matter and resolve it to the best of your satisfaction.
I would like to update that due to some tools issue, the link provided earlier is not opening up correctly. I apologize for the inconvenience this may have caused.
In order to resolve the issue at the earliest, I am reattaching the link for the video driver. I have checked and confirmed, the link is opening up correctly. Please follow the link mentioned below to install the video card driver:
go.us.dell.com/signing.vmbrd-w8-sih9e
Kindly allow the system to reboot once the video card driver is installed. Kindly check if the system works fine after rebooting.
Thanks,
Abhishek
Dell | Social Media Outreach | Global Social Media & Community
Emt147
6 Posts
0
June 11th, 2012 02:00
Sorry for troubling you so much, but go.us.dell.com/signing.vmbrd-w8-sih9e isn't opening either, this is the error I am getting "Firefox can't find the server at go.us.dell.com.". I'll try again later. If I manage to open it I'll post feedback. Thank you for trying to help me.
DELL-Abhishek V
33 Posts
1
June 11th, 2012 04:00
Hi Emt147,
I understand that you are still unable to open the Video card driver using the link provided. I do understand your concern.
It could be possible that due to the tools issue, you might not be able to open the link correctly. I appreciate your concern and in order to make sure that you are able to open the link correctly, I have generated another link and I am sure you would be able to open it up and reinstall the video card on your system.
Please follow the link mentioned below:
http://tinyurl.com/7slekam
Kindly allow the system to reboot once the video card driver is installed. Kindly check if the system works fine after rebooting.
Thanks,
Abhishek
Dell | Social Media Outreach | Global Social Media & Community
Emt147
6 Posts
0
June 11th, 2012 07:00
I followed your previous instruction and when I tried to install the provided driver from safe-mode I got this error "Failed to load detection driver". So I uninstall and delete currently installed driver (I was suppose to reinstall latest driver) from device manager (Otherwise windows would crash with blue screen error), restarted normally. Windows detected and installed driver automatically then I express uninstall all amd component. Restarted windows in safe-mode and after uninstalling driver restarted windows normally (Windows always crashes if driver is already installed). Again windows detected video card and installed driver. Now I installed the driver I got from the provided link and restarted normally, but nothing changed screen was still abnormal and just before showing login screen windows crashed with blue screen error.
I guess you checked all the picture I posted. Are you sure my video card isn't broken? Not even the Dell logo at the very beginning isn't showing properly. Currently I am using latest BIOS A13. Should I use BIOS recovery to install an older BIOS?
DELL-Abhishek V
33 Posts
1
June 12th, 2012 12:00
Hi Emt147,
Thank you for replying. I appreciate your patience and cooperation.
I understand that you are still facing issues with the Video card in your system. I do understand your concern.
In order to help you better, I would request you to kindly accept my friend request. Then you need to click on your username on the Dell community forum’s website and then on the Friends Tab and start a conversation. This is a private messaging service where in you can share the dell system account details.
Glad to Help.
Thanks,
Abhishek
Dell | Social Media Outreach Professional | Global Social Media & Community
bathr16
2 Posts
0
July 10th, 2012 20:00
i am having the exactly same problem, please help. Very frusterated and have been fight with my computer for over a week now with no signs of hope.
Emt147
6 Posts
0
July 11th, 2012 13:00
Sorry to disappoint you but in the end I couldn't solve the problem. It seems the video card is busted and to solve it I'll need to replace the mother board as the video card is in-build. If your warranty is still valid you should take your laptop to a dell service center; Where I am living now there isn't any so I cant verify whether video card is really broken or not and as my warranty expired I am thinking of buying a new laptop. Still when I go abroad next time, I'll have them look at it. If you manage to get new insight regarding the issue please do post it here.
Xemnas01
1 Message
0
October 2nd, 2012 18:00
mmm, wonder why these laptops do that... i just rebuilt one that had little to no use, after a bad hardrive issue, and it started to have the graphics errors just two hours after i got it rebuilt.. also i reaali think is temperature related. since pretty much minutes after booting up the temps reced 70+ degrees CELSIUS, and it stayed around 75-80C...... for both CPU and GPU
jatmf
3 Posts
0
April 15th, 2014 17:00
EMT147, were you ever able to confirm if your graphics card was in fact busted? I am having the same issue and praying it can be fixed via software, thanks.
bathr16
2 Posts
0
April 16th, 2014 07:00
Hey. I wanted to reply fast because i know how you are feeling. I can tell you that Dell offered little to no help to me even though my problems happened immediately after a driver update and thats what fried my video card. I waited 4 months for any possible advise or service and received nothing. for which i went out and bought a Samsung 7 Series Laptop and it is 10000X better and doesn't have any heat issues even though I often run heavy graphic programs like autocad revit and solidworks. hope this helps, since dell decides to be no help at all.
jatmf
3 Posts
0
April 16th, 2014 11:00
I'm pretty sure I'll just have to get a new laptop too because my XPS is out of warranty and your story hasn't given me much faith in Dell. Thanks for the quick response!
voodoochino
2 Posts
0
December 3rd, 2014 07:00
(Sorry my english i'm from Chile)
Well now it's my turn to UP this thread, so non of you could fix this issue?, I have tried everything that I found on the internet and nothing fix it, need to know if it is hardware to change it or if I have to buy another computer :(
please someone could help on this
greetings from chile
Francisco