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June 8th, 2012 20:00

How do I do a clean install of Windows 7 on Dell Inspiron 7520 (a.k.a. Inspiron 15R Special Edition)

The operating system that is pre-loaded on my Dell Inspiron 7520 (a.ka. Inspiron 15R Special Edition) is Microsoft Windows 7 Home Premium. I have a retail version of Microsoft Windows 7 Ultimate and wish to do a clean install on my laptop PC.

My laptop was able to boot up from the retail disk.

After clicking "Install Now" and accepting the terms and conditions of Microsoft Windows 7 Ultimate, I checked the box "Custom (advanced" setup in which a new copy of Windows would be installed. The next screen that popped up contained the following bizzare message: No drives were found. Click Load Driver to provide a mass storage driver for installation".

Could someone tell me where and how to locate the mass storage driver?

1 Message

June 24th, 2013 01:00

Innogen,

I just want to thank you and all the others who have posted their problems on this thread. I thought the Inspiron 17R SE would be the perfect laptop for me, if I could get it with Windows 7 Pro installed. I want XP compatibility with my other computers. I've been trying to find a way since early May and tried one last time tonight before coming to thread, as I was considering buying it and upgrading myself. I've now decided it's a bad idea and I'm not buying a new laptop at this time.

1 Message

October 15th, 2013 23:00

Hi Innogen,

                    I did all the steps which u mentioned above , i installed the drivers after that my available partitions are displayed . Then i choose my local disk C: (where i installed my win 8) and clicked next button . After that am unable to proceed with the installation . It shows an error like this -"setup unable to proceed.Please restart the system and try again...." 

                  I thought the problem will be solved , but its not .........   kindly help me out with this issue... :( :(

3 Posts

October 16th, 2013 00:00

PM me.

3 Posts

October 16th, 2013 00:00

Hi, did you use the additional RST (mass storage) driver?

You can PM me if you cannot find it so I can send it to you.

2 Posts

January 15th, 2014 09:00

Dear,

I have the same issue

How did u install win7 (or 8) with intel smart enabled in bios?

2 Posts

January 15th, 2014 10:00

Dear roshan,

I have dell 7520 

When booting with bios set to intel smart and try to install win 7 or 8

The installation detects the harddisk but when trying to make a partition and select it and press next it says , cannot make partition

2 Posts

August 15th, 2014 00:00

Hi Roshan

I downloaded the driver, changed BIOS to Intel SRT, rebooted the machine and ran Win7 setup. When the prompt "No drives were found. Click Load Driver to provide a mass storage driver for installation", I inserted a USB flash drive with the driver. 

Win7 setup took about 20 seconds to install the driver and then ...

NOTHING! Win7 still could not find the hard drive.

I cannot believe that it is this frickin' difficult. Can you pass on this query to someone who designed this system and request them to publish definitive instructions and the correct frickin' drivers PLEASE. This is VERY frustrating!

Thanks.

Hi CARLMARY, Roshan, and others!

I too was stuck around this frustrating step, and this is how I fixed it! ...

No-one mentions in ANY of these guides at all, that these links to the ISRT (and others) drivers are ".exe" files, and we are trying to load them outside of windows..

When we get to the "Load Driver" stage of these guides, the Windows installer doesn't seem to be able to see inside the .exe file to get the 'actual' drivers...

Long story short, I unzipped/unpacked the driver's .exe file (which becomes a normal folder with drivers and files in it), put it back on the USB, and BAM! Windows installer sees the drivers!

I installed the driver/s and I continued on, deleted all of the partitions, left the ~950gb drive as 'Unallocated Space", and installed Windows to it perfectly without another hitch!! Windows working fine, with ISRT!

Before I figured out to UNZIP the .exe file to get the drivers, this lost me many hours, email and phone calls to tech support, caused me much pain, and even Dell phone support couldn't help! I even suggested it and one guy said "no, it should see the drivers inside the .exe file", and told me not to bother doing it.. But it worked!! And I see many other people getting stuck where it won't find the drivers/drivers won't work..

So I hope this helps many others as is has helped me!!

9 Legend

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16K Posts

August 15th, 2014 04:00

Its pretty common to load SATA drivers, I have a step in my guide here:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/downloading-preparing-and-loading-sata-drivers/

I'm surprised phone support didn't help you prepare them properly.

2 Posts

August 16th, 2014 20:00

Thanks for a link to that guide Philip.

Yes, I was surprised that not only did they not suggest it, they told me to NOT do it when I suggested it!?!?!

Also, again, it is a tiny step, that may be obvious to some, but definitely should not be being left out of these guides... yours is the only one I've seen that even mentions it! Why would you want leave it out? A missing link breaks the chain.. 

9 Legend

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16K Posts

August 18th, 2014 07:00

These missing steps are one of the reasons I initially wrote my own guides.

9 Legend

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16K Posts

October 31st, 2014 16:00

1 Message

January 20th, 2016 05:00

Hello Friends,

I upgraded the OS to Windows 10 as per the free upgrade notification received in November 2015. I am facing lots of issues like repeated blue screen errors, system getting heated up due to many servicehost processes, system not getting shut down (I am doing forced shut down), wifi not getting connected etc. I want to go back to Windows 7 which came with my Inspiron 7520. Earlier I was able to reinstall Windows 7 by pressing F8 and choosing the files which I need to be backed up. But after Windows 10 upgrade I am getting no action in F8 while booting (I believe the Windows 7 setup might have got wiped out after Windows 10 upgrade). Could anyone help how to download the Windows 7 installation media and where is the key (only service tag is mentioned in the bottom of the laptop).

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