Hi jobby348,

Thank you “Philip Yip” for the link to jobby348.

jobby348, fill the form from the link provided by Philip Yip and if you need further help kindly private message the service tag of the computer so that I can take this case forward.

To private message, click my User name and then Click “Start Conversation”

Awaiting your response!

Hi Elijah,

I feel like I am asking my grandson for help as his name is also Elijah, but with his last name being Whitney we just call him Eli.

I am in desperate need of the above mentioned starter disc.  Service tag # is <ADMIN NOTE: Service tag removed per privacy policy> /Express service code is  <ADMIN NOTE: Express service code removed per privacy policy> if I am reading it correctly.  It is a bit worn.  Thank you so much if you can assist me. 

Sherril Whitney

<ADMIN NOTE: Address removed per privacy policy>

Hi Sherill,

Please click on this link: http://dell.to/19ktZc6 and fill the form with the required details. You will need to fill the details and hopefully the information you provide will match with the information on records so that we can verify the information and ship the installation disc. In case you already have the disc and the product key is worn out, you can still use the disc as product key is pre-activated.

Hi

i am using dell inspiron 1012. i have installed windows 7 starter befor 2 years. but computer becoming slow day by day now. so i want to do windows setup. so which windows setup is best for me to speedy?

Hi Miton,

Please refer the following article to optimize the performance of a Windows 7 based computer: http://dell.to/11tAt58

If you want to restore the computer to factory settings, you may refer the following article: http://dell.to/Z1FavZ

Note: Factory restore will lead to data loss, ensure to backup important data before attempting it.

Do let me know if you have any further questions.

The hard drive on my mini 1012 crashed, so I've replaced it. I need an Windows 7 Starter CD. Can you help?  Service Tag:

<ADMIN NOTE: Service tag removed per privacy policy>

I greatly appreciate your help.

Mark

Hi Mark,

If you are from the USA, please refer the following link to submit a request for backup disks for your computer: http://dell.to/10HTxIb

Do revert for any clarifications.

Hi MobileWorks1,

May I know if you have tried submitting a request for the disk using the link I mentioned in my previous post?

If you have not and if you are from the USA please refer the following link to submit a request for backup disks for your computer: http://dell.to/10HTxIb

Unfortunately I do not have a Customer Number as this Notebook was a RE-gift new in the box from a friend who owns an XPS already. My product key is authentic and an OEM CD will load fine if I get one.

Any more suggestions ? I did apply on the link anyways and explained the same in Comments;

as honesty is the best policy.

Have your friend register the system - then he or she can order the disc.

Follow my Windows Reinstallation Guide/A Clean Install of Windows 7. Use a Digital River .iso (Step 1b) in your case use the 32 bit Home Premium .iso and create a bootable .iso. Ensure that you delete the ei.cfg file on the bootable USB as instructed otherwise you will not be given the option to install Windows 7 Starter.

For Microsoft Windows 7 Product Activation as you have wiped the system already so you cannot carry out Step 1c and as I don't have the ABR Dell Windows 7 Starter Activation File you cannot carry out Step 11b. As you have the 25 Digit Product Key follow the alternative Step 11e and active via automated Microsoft phone activation.