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ejn63
9 Legend
•
87.5K Posts
0
August 10th, 2012 19:00
Plug something else into it - does it work with a mouse, keyboard, flash drive, etc?
Dell14z
2 Intern
179 Posts
August 11th, 2012 13:00
Yes, reads flash drive fine. I think it is the printer. HP had me do a test (hold cancel for 3 seconds; dignostics page should print and didn't) and it failed. Let's see where they send me next.
faizalenu
193 Posts
August 11th, 2012 20:00
Holy crap -- HP is so quick to blame the manufacturer and don't even support even checking the printer function.
1) Do other devices work - No (bad port or no/corrups driver for the port) or Yes (probably not a bad port
2) When you print: a) do you see the job go into devices and printer/Printer?
Does the printer physically acknowledge it.
Does the Print spooler service stay started?
August 12th, 2012 14:00
It's easier to blame someone else :)
1. Flash drive works fine
2. Yes but nothing prints
3. It doesn't talk to me, no :-)
4. No idea
HP says it is an internal error in the printer. I'm now looking for a new one, though this is firly new
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ejn63
9 Legend
•
87.5K Posts
0
August 10th, 2012 19:00
Plug something else into it - does it work with a mouse, keyboard, flash drive, etc?
Dell14z
2 Intern
•
179 Posts
0
August 11th, 2012 13:00
Yes, reads flash drive fine. I think it is the printer. HP had me do a test (hold cancel for 3 seconds; dignostics page should print and didn't) and it failed. Let's see where they send me next.
faizalenu
193 Posts
0
August 11th, 2012 20:00
Holy crap -- HP is so quick to blame the manufacturer and don't even support even checking the printer function.
1) Do other devices work - No (bad port or no/corrups driver for the port) or Yes (probably not a bad port
2) When you print: a) do you see the job go into devices and printer/Printer?
Does the printer physically acknowledge it.
Does the Print spooler service stay started?
Dell14z
2 Intern
•
179 Posts
0
August 12th, 2012 14:00
It's easier to blame someone else :)
1. Flash drive works fine
2. Yes but nothing prints
3. It doesn't talk to me, no :-)
4. No idea
HP says it is an internal error in the printer. I'm now looking for a new one, though this is firly new