If you have not run the extended (takes a couple of hours) hard drive test, that's first. F12 at powerup.  IF the drive passes the extended test, then you will likely be faced with a manual install of Windows.  Start by ordering a Windows disc:

support.dell.com/.../backupcd_form

Hi Gonderalf,

Welcome to the community

I am sorry for the incovinence caused. Since you have run a diagnostic test on the system and all the tests have passed we have 2 options for having the system fixed.

1. Doing an operating system reinstallation.

2. Taking your system back to the factory defaults.

Both the process is going to erase data on the system. I suggest you to go ahead and do a factory reset as it is a simple process compared to Operating system reinstallation. Please find below the link to be referred to do a factory reset.

http://dell.to/gB7c4b

Please revert for any clarifications

Thanks & Regards

Dell_Harish_R

Dell Social Media Responder

https://twitter.com/DellCares

http://www.facebook.com/Dell

I am having the same problem and have run all the diagnostics and the restores and the fixes using the Win7 reinstallation CD and nothing has fixed the problem.  I don't want to do a reiinstallatoin since that wipes out the files (can't do a backup since can't get to Windows) and the restore to factory image isn't any of the options i"ve seen, so that apparently isn't an option either.  Why isn't there a boot cd that brings up DOS so a backup can be done.? I did the open Dos session but it only shows the X directory, so how do I back up the C drive?

Thanks.

Hi tkinge1,

Please let me know if all the diagnostics pass or if there was an error during the test. Also i would like to know of you had run the extended diagnostics test.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message. This will help me to check the system details and replace any hardware components in case of failure.

I would suggest you to get in touch with a local technician for data backup.

Please let me know if you have any queries.

Thanks and regards
Harish R
#iworkfordell

I am having a problem with Windows Vista. Just the other night, I put my laptop into hibernate mode and went to sleep. I woke up and saw my computer in the login screen( i think it finished an overnight automatic update)/. I closed my computer. When I came back, the login screen was frozen so I tried to restart it. When I went to restart , my laptop turned on and started to load but it wouldn't reach the login screen. It says there has been a error with either the hard-drive or new software. i have tried doing the start up repair but it just goes to a black screen with only a mouse cursor. I ran an iniital diagnostics test and it said I had 0142 error. What should I do?

Hi blazer555,

0142 error code indicates the hard drive failure.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Keep me posted. Please reply for any further questions.

I'm having the same problem as Gonderalf, I've done the same things without any success.  I have no important files to lose, so that's not a concern.

Hi ismarc3,

Please share the system model. Did you try to run the diagnostics on your system? If not, below are the steps:

• Restart your system and keep tapping 'F12' as soon as the Dell logo appears.
• Highlight 'Diagnostics' using up/down arrow keys and press enter.

Please let me know if you get an error code/message.

In case the diagnostics pass, check the system's performance in 'Safe Mode with Networking':

• Restart the system and keep tapping 'F8' as soon as the Dell logo appears.
• Highlight 'Safe Mode with Networking' using arrow keys and press enter.

Keep me posted. Please reply for any further questions.

i am having the same problem where i cant boot, i tried reinstalling windows 7 but i cant go past the boot screen with that blinking cursor. i did the diagnosis and everything passed i tried the f8 but that does nothing, just makes a beeping noise...

hi

thanks for the help at least I'm able to turn the computer on after re-installing windows. but now my issue is that i cant access any of my USB or wireless ports... i think i need the drivers. but how do i get them on the computer if i cant get on the internet. btw my model number is  Inspiron N7110.

im going to try re-installing windows 7 to see if that helps.

Hi Links1964,

I will recommend you to install the drivers on your system in a proper sequnce. Below are the drivers:

Note: Please intall the drivers in the below sequence.

Note: Below are the steps to install a driver.

• Dell System Software: http://dell.to/TWmtvb
• Chipset:

1. Intel Management Engine: http://dell.to/TWNWhh
2. Huron River: http://dell.to/TQp2fP
3. USB 3.0: http://dell.to/TQp8Ut
4. Card Reader: http://dell.to/12mTJyu

• Audio Driver: http://dell.to/VDRH7n
• Video Driver:

Note: Install the video driver depending on the video card installed on your system.

1. nVIDIA Geforce GT 525M: http://dell.to/ZjSd1j
2. Intel 3000: http://dell.to/UbnjSM

• Ethernet Driver: http://dell.to/SWFg9V
• Quickset: http://dell.to/VDS3uR
• Touchpad: http://dell.to/Ybb2mP
• Wireless:

1. Click on the link: http://dell.to/QjjZDA 
2. Enter your system's Service tag and select the operating system.
3. Go to 'Network' and click on the appropriate wireless driver for your system.
4. Click on 'Download File' and select 'Single-file download'.
5. Click on 'Continue'.
6. Click on 'Save' and save the driver on the desktop.
7. Right click on the driver from the desktop and click on 'Run as administrator'.
8. Follow the on screen instructions to install the driver. (Follow the same steps to install the above drivers)

Restart your system after installing all the drivers.

Please reply for any further questions.

Thanks a lot. I figured what the problem was. I installed a 64bit version of windows instead of a 32 bit. I updated to windows 8 pro 32 bit and everything seems to be working fine now. do I still need to install all those drivers, and are they compatible with windows 8 32 bit? also how can I setup a recovery partition on my hard drive like what was there before?

Thank you 

Hi Links1964,

The above drivers are compatible with Windows 7. Please paste the screen shot of the Device Manager to check if the system require any missing driver(s). Also, open disk management and let me know if you see the recovery partition.

Please reply for any further questions.

Based on what I have noticed the recovery partition was deleted, how can a I recreate one...  when I start up the computer and press F8 nothing happens...